The EAS portal of retarus GmbH is now available in version 2.3, which offers clients an unmatched level of transparency and supervision for all utilized services. The administration, reporting and monitoring of all Managed Services have been expanded with the addition of numerous new functions. These include daily updates of Communication Statistics, Support Ticket Reports, Enterprise Mail Monitoring Outbound, detailed reporting functions, as well as full capability to administrate their own configuration settings for the inbound fax services of Retarus.
"We have committed ourselves to being the most transparent provider of managed services on the market, because transparency in automated services leads to trust. Our clients outsource critical parts of their company communication to us, and therefore have a right to expect that we will be prepared at all times to show exactly what we are doing for them. Agreed service levels are best checked and proven according to facts and figures," says Retarus CEO Martin Hager.
Dr. Andreas Stiehler, Director Research at Berlecon Research, reconfirms the significance of transparent processes in the field of managed services: "Particularly in difficult economic times, a lot of companies would like to avoid unnecessarily tying up capital and are showing greater interest in the strategic outsourcing of communication services. However, managed services are still not sure-fire sellers. Clients require not only business and transaction security, but also need support in managing and measuring the success of these services. This means that it is an essential prerequisite that the provider offers a high degree of process transparency."
This precondition has been achieved by Retarus with its Enterprise Administration Services. "It is strategically valuable for companies to be well-informed regarding which channels are being used for communication, how the communication at the company is developing and to pinpoint where opportunities for improvement lie. Only a company well-informed about which channels are used to contact clients, suppliers, business partners and potential customers and in addition knows how well these channels are functioning, can hope to stand up and succeed in a highly competitive business environment with continually rising expectations", says Hager.
The chief objective in developing the EAS portal further was to boost levels of visibility and transparency for clients. The reporting and statistics functions have broadly expanded. All Retarus services which have been used can now be grasped at a glance – no matter whether fax, email, SMS or EDI services.
Alongside reporting and statistical analyses, Retarus has also added new administration options for the various services. These include various settings and user administration options for Mail2Fax and Mail2SMS services, and various other options and extensions at Retarus Managed E-Mail services.
The EAS portal has been expanded to include the following functions: |
- Transmission statistics: Here daily updated statistics regarding the use of email, fax and SMS services can be downloaded.
- Managed E-Mail Services Reporting provides detailed analyses of all incoming and outbound messages filtered and transmitted via the Retarus infrastructure.
- Enterprise Mail Monitoring enables quick and convenient following of all incoming and outbound messages in real time through all filtering stages, no matter whether virus or phishing emails, quarantined spam or falsely addressed emails. Administrators are thus allowed an uninterrupted and detailed overview over all service stages and the status of each email, which makes the provided service transparent and traceable for clients at all times. The processing times of all messages are documented.
- Support Ticket Reporting: Here the support processes provided for clients are listed individually and meaningfully documented, making them available for further analysis.
- Retarus Fax-to-email is an incoming fax service, which forwards incoming faxes directly to an email inbox or a pre-defined group of recipients in a digital form. Users of this service can now configure their own settings quickly and conveniently at the Enterprise Administration Services portal. For Retarus clients this is a further development which represents another step closer to online configuration of the full range of Retarus‘ managed services. Detailed records of individual connections can also be called up at any time. Retarus Fax-to-email, in combination with the outbound service Retarus Mail2Fax, allows you an excellent opportunity to replace traditional, cost-intensive fax servers.
About Retarus
Retarus is a leading provider of professional messaging solutions and has been developing and offering services for electronic corporate communications since 1992. The company's portfolio encompasses large and medium-sized corporations, with service extending to more than 3,500 worldwide customers in various sectors. Customers such as Allianz, Bayer, Honda, Sony and Adidas rely on Retarus messaging services to exchange mission critical business documents. Retarus employs more than 250 dedicated professionals and holds offices in Munich, New York, Dubai, London, Madrid, Milan, Paris, Singapore, Sydney, Vienna and Zurich. Each of these employees makes Retarus' core service values customer focus, innovation, quality and transparency, their mission.
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