Automated communication services have thus far called for clients to have a great degree of trust in their service providers. This is even more true in cases where communication services were closely linked to the creation of value at the company, which is naturally the case where EDI is concerned. In order to justify and reinforce this trust, retarus GmbH now offers clients the necessary, comprehensive control over all EDI services handled by Retarus’ data centres. The new Version 2.4 of the Enterprise Administration Services portal provides absolute control over all EDI processes in real time.
Comprehensive View over all EDI Communication
"It has long been our aspiration to become the most transparent Managed Services provider on the market", explains Retarus CEO Martin Hager. "Naturally EDI services pose a particular challenge, as these are the communication processes usually most closely linked with core business processes. Our new version of the Enterprise Administration Services portal allows us to offer our clients comprehensive insight into all their EDI communication, at a level seldom achieved in-house at companies."
Complete Process Logged in Real Time
In addition to the detailed reports about mail, fax, SMS and EDI services which EAS has thus far offered, clients are now able to access highly accurate information about all conversions carried out at Retarus‘ data centres. This results in absolute transparency regarding which document was processed by the Retarus infrastructure at which time, what the source and target details were, through which channels and conversions the data was transferred and what the status was at each individual step through the Retarus infrastructure. Thanks to accurate, consistent visualization customers now have the opportunity to download records detailing each stage of the process, allowing the client comprehensive supervision over the procedure in real time.
In addition to these new functions, which have cemented Retarus‘ position as technological leader regarding visibility in EDI services, the new Version 2.4 of EAS offers even more optimized user control of the Mail Services, expanded transmission statistics detailing errors and interruptions in transmissions as well as the option of directly configuring mail, fax and SMS services.
About Retarus
Retarus is a leading provider of professional messaging solutions and has been developing and offering services for electronic corporate communications since 1992. The company's portfolio encompasses large and medium-sized corporations, with service extending to more than 3,500 worldwide customers in various sectors. Customers such as Allianz, Bayer, Honda, Sony and Adidas rely on Retarus messaging services to exchange mission critical business documents. Retarus employs more than 250 dedicated professionals and holds offices in Munich, New York, Dubai, London, Madrid, Milan, Paris, Singapore, Sydney, Vienna and Zurich. Each of these employees makes Retarus' core service values customer focus, innovation, quality and transparency, their mission.
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