BayWa AG is a global trading and service company active in the agricultural, construction and energy sectors. Surviving world-wide competition means that the company depends on efficient warehouse management, optimal stock availability and the effective sourcing of supplies. Meeting these stringent demands requires standardized, visible and quick business-processes which are based on consolidated data to enable precise management of goods and payment processes. In this regard, speedy and reliable communication is of critical importance to BayWa AG and its Austrian subsidiary RWA (Raiffeisen Ware Austria). The Retarus Managed Fax Services guarantee this communication, ensuring maximal availability and protection from interruption at clearly calculable prices.
All services are documented with a high degree of transparency, as emphasized by Hans-Gunter Weber of BayWa subsidiary RI-Solution GmbH, which is responsible for organizing the IT landscape at BayWa and RWA: "Retarus offers an exemplary level of service visibility, giving us constant, real-time insight into the status of our systems and the option of checking every single fax. Switching over to this Managed Service has provided us with additional control over our fax communication."
Retarus is supporting BayWa in both outbound and incoming fax communication. All fax-related services are modular and can implemented by BayWa and RWA to perfectly suit processes and procedures, and meet staff requirements. BayWa employs Retarus fax services Faxolution for SAP , Faxolution for Windows, Faxolution for Exchange and Mail2Fax and Fax2Mail to meet its fax communication requirements.
Transactional documentation straight from SAP – without a fax server
The vast majority of BayWa’s fax communication is generated by the SAP system. Documents such as order confirmations and delivery notes are sent automatically and have to reach customers as soon as possible. The fax documents are sent to Retarus’ data centers via the standardized RFC/SAP Connect interface, from where they are immediately and safely delivered. Each transmission is thoroughly documented, returning a delivery status message automatically to the relevant SAP system. Detailed transmission reports offer BayWa the ultimate in process visibility.
Optimized workflows: ordered today – delivered tomorrow
Equally important is receiving faxes, as BayWa has to supply its business customers with goods at very short notice – sometimes even overnight. Faxes related to business processes are received at Retarus’ data centers and then forwarded as PDF files via Fax2Mail directly to the e-mail accounts of the addressees. At the same time, IT users at BayWa and Austrian subsidiary RWA have access to Retarus‘ fax services Mail2Fax, Faxolution for Windows and Faxolution for Exchange, ensuring the uncomplicated, secure transmission of printable documents out of other applications. In this way internal process times can be shortened dramatically.
Flexible Solutions without Bottlenecks
The huge volume of documents which are transmitted at BayWa and RWA is particularly demanding for a modern business fax solution. A highly professional fax service must meet stringent expectations: “As opposed to most fax operations which are sent as batch jobs overnight, we transmit our documents in real time. Retarus provides us with the reliable security that even during peak delivery times we do not experience any bottlenecks”, explains IT head Hans-Gunter Weber of RI-Solution. “Even specialized demands, such as setting up specific Unicode-ready services for international communication, are fulfilled by Retarus with impressive levels of project competence and flexibility“, Weber sums the situation up. Retarus gives BayWa and RWA a reliable and greatly scalable fax infrastructure, which does not only meet their current demand for document delivery but is also flexible enough to adapt to any future increases in transmission volumes. Following the highly successful fax service roll-out, BayWa is now focussing intensively on additional IT topics, such as electronic invoicing and electronic data interchange (EDI). A one-stop-shop for all your messaging services with many years‘ experience, Retarus also offers highly secure and legally compliant services for seamless B2B/EDI Integration and services to optimize your Invoicing Processes.
About Retarus
Retarus is a leading provider of professional messaging solutions and has been developing and offering services for electronic corporate communications since 1992. The company's portfolio encompasses large and medium-sized corporations, with service extending to more than 3,500 worldwide customers in various sectors. Customers such as Allianz, Bayer, Honda, Sony and Adidas rely on Retarus messaging services to exchange mission critical business documents. Retarus employs more than 250 dedicated professionals and holds offices in Munich, New York, Dubai, London, Madrid, Milan, Paris, Singapore, Sydney, Vienna and Zurich. Each of these employees makes Retarus' core service values customer focus, innovation, quality and transparency, their mission.
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