Of the customers questioned, 99% were satisfied or even very satisfied with Retarus' overall performance. An impressive 98% of customers appreciated its competence in electronic business communication and 90% of respondents praised Retarus' remarkable ability to meet the special requirements of their company. The customer rating for the entire business relationship was correspondingly high, with 97% of those questioned rating it positively.
The quality of Retarus' products and services were also given top marks: All respondents were satisfied with this aspect – almost three quarters (71%) were even exceptionally satisfied. While 93% of customers were satisfied with the value for money offered by the company, more than two thirds (67%) were very satisfied. All respondents (100%) would recommend the Retarus solution they use at any time. In addition, 85% of all customers rated the technical competence of Retarus employees as high.
Finally, retarus GmbH was also awarded top marks for the cost effectiveness of its products. An overwhelming 95 % of respondents reported that its use has increased the quality of their processes and results. And 64% even rated this increase exceptional. In addition, 88% of Retarus customers said that they have cut costs thanks to Retarus solutions and 98% of respondents rated the transparency of the services positively.
For Retarus CEO Martin Hager the results of the study confirm years of efforts: "We are of course delighted at receiving such good ratings from our customers. However, we do not see this as a reason to rest on our laurels. We will continue to work consistently at expanding and improving our company's services – even if the yardstick is now very high." The market research institute TNS Infratest performed the study on behalf of retarus GmbH. They surveyed customers who use the company's core solutions and services in the sectors Enterprise Messaging Solutions (Managed E-Mail Services) and Electronic Document Delivery (Faxolution for SAP).
About Retarus
Retarus Managed Services is the leading European provider of professional messaging solutions, and has been developing and offering services for electronic corporate communication since 1992. The company’s portfolio focuses on large and medium-sized corporations, and over 3,000 international customers in various sectors (including; Allianz, Bayer, Honda, Sony, O2 and Linde) use the Retarus Messaging Services with absolute confidence. 20 of the DAX30 corporations use Retarus Solutions. Optimized business-process communication with maximum security and top-rate performance are what Retarus provides to their customers. The company operates its solutions directly with the user, or hosts them as a managed service in their high performance data centres. Around 200 staff employed at the headquarters in Munich, and in the subsidiaries in Dubai, Lyon, Madrid, Milan, Zurich and Vienna take care of customer satisfaction day to day, ensuring smooth communication processes for their clients.
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