Productive within 48 hours
Retarus Faxolution for SAP is an ideal solution for companies wishing to fax business documents, such as quotations, order confirmations and delivery notices to their customers. Using Faxolution for SAP, all documents can be sent directly to the recipients. The time and cost savings in comparison to mail are enormous.
The documents are routed via secure Internet connections directly into our SAAS infrastructure and sent from there as a fax. Some of the overarching advantages that sending faxes with Retarus brings include: no capacity bottlenecks, no extra work, detailed delivery reports and - thanks to NeverBusy technology - a delivery rate of up to 99.9 percent!
The best part of all is not what you need but what you don't need: there are no special hardware and software qualifications placed on your company. Why? Because they’re simply not necessary. We connect your SAP infrastructure directly to our managed fax service. It takes just a few days and virtually no changes have to be made to your SAP system !
SAP "Unicode-ready" label
Retarus Faxolution for SAP is the first Fax as a Service solution in the world that was certified by SAP with the "Unicode-ready" label. This solution makes it possible to send, receive and integrate any type of business document with different character settings into an integral company-wide international business process.
E-mails from SAP? - sure enough!
When sending e-mails from SAP, Retarus Faxolution for SAP ensures 100% conformity with the law by including an e-mail disclaimer with all outgoing mails. The disclaimers are created and administered centrally. This ensures that companies are in full compliance with legal requirements and company legal liabilities are minimized.
Receive faxes directly in SAP workflows
Of course the Retarus fax infrastructure can also receive faxes. We receive your documents for you and send them directly to your SAP users or send the incoming faxes right to the respective document workflow of your company. This considerably shortens internal processing times.
99.9 percent delivery rate with intelligent NeverBusy Technology
When documents are generated from SAP systems in batch mode, often there are capacity bottlenecks on the recipient side due to time-controlled document generation. Normally, several documents are sent to one fax number and an attempt is made to deliver all documents at the same time. This is not possible if the fax line of the recipient is busy receiving other inbound faxes.
The NeverBusy Technology developed by Retarus eliminates this problem. All documents are delivered properly, on time, with no errors and a delivery rate in effect up to 99.9 percent.
No capacity bottlenecks when sending faxes, no need to spend endless hours trying to resend documents with a comprehensive log of all previously sent documents accessible at anytime for transparency.
Transparent Processes
The ultimate level of transparency in automated services is necessary to build trust, particularly when outsourcing critical parts of a company’s communication. Keeping this in mind, Retarus’ Enterprise Administration Services (EAS) portal has been designed as a central administration platform which provides you with a very high degree of visibility in its processes and allows a remarkable level of control over the services performed on your behalf. You benefit from daily, detailed transmission statistics and monthly reports showing individual connection details. Thus you can know at all times how many documents have been sent by your system and whether they have arrived at your partners or clients. This qualitative and quantitative overview gives you the opportunity to supervise exactly how your communication develops and to identify possible areas for improvement – highly valuable information in developing your strategy. Moreover, for cases in which Retarus provides support, the current processing status is always shown in the Support Ticket Reports. In this way the portal offers a level of transparency unmatched on the market today.
Sending CRM campaigns
The support provided for all MS Office formats makes sending a fax campaign from SAP CRM a piece of cake. All you need is to create the campaign, select the target addresses and save the memo (e.g. in MS Word). Within just a couple of minutes, your message has already been sent to thousands of recipients.
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