April 14, 2014 // Heartbleed // Bug // OpenSSL // Fixed
Heartbleed bug: Retarus experts recommend changing passwords
Heartbleed is a bug that remained undetected for over two years and can affect almost every online password. This security flaw enables passwords and other items of information on servers using SSL connections to be read out. The bug exists in a piece of Open Source software called OpenSSL, which is one of the most common forms of online encryption. In order to prevent any potential exploitation by this bug, Retarus’ security experts strongly recommend you change your passwords for websites and automated processes that use SSL encryption. This applies both to private and business passwords, and particularly to passwords you use on several sites. Retarus investigated all of its web services and portals as soon as it became aware of the Heartbleed bug and released a fix for the affected systems — including the latest OpenSSL version and new SSL certificates — within a matter of minutes.
April 02, 2014 // Data security // PCI-DSS // Compliance // Payment Card Industry
Retarus’ data centers and services awarded with PCI DSS certification
Retarus meets the global Payment Card Industry Data Security Standard (PCI DSS). Retarus is the first PCI DSS-certified messaging service provider whose data centers and communication services seamlessly comply with strict data security and privacy requirements when processing payment card details and customer data. PCI DSS was initiated by the four major credit card companies, American Express, MasterCard, Discover and Visa, and is considered one of the most secure and stringent standards in the world. Retarus ensures full compliance with all PCI-DSS requirements when handling and processing customer data.
March 14, 2014 // BroadSoft // Faxolution // BroadWorks // Unified Communications
BroadSoft expands portfolio with Retarus solution
Retarus Faxolution, our cloud-based fax service for business communications, has been integrated into US software and service provider BroadSoft’s communication platform BroadWorks. BroadSoft service providers can thus expand their portfolio offering with a world-class, effective managed fax service that can be easily integrated into their Unified Communications and Collaboration (UCC) offerings. To utilize Retarus Faxolution no hardware, software or additional infrastructure purchases are required.
February 19, 2014 // T-Systems // Fax // SMS // Dynamic Services for Collaboration
Retarus and T-Systems entered a key strategic partnership
T-Systems adds Retarus Fax and SMS Services to its Dynamic Services for Collaboration. Both companies offer a hybrid, freely scalable cloud solution for reliable fax and SMS communications via the DSC platform. Connecting the Retarus Messaging Cloud to the DSC private cloud allows T-Systems customers to exchange business correspondence via SMS or fax. This eliminates the need for costly internal proprietary fax and SMS structures that require regular maintenance and management.
January 20, 2014 // SAP // Fax-Server // Cloud // Communcation
Faxing Reinvented in the Cloud
Most enterprise CIOs today focus on leveraging the latest technology to do three things: drive innovation, streamline business processes, and reduce the complexity of their IT infrastructure. When the CIO sees “fax server” on the company’s list of capital expenditures (CAPEX), he or she knows none of those priorities are being met. But for many organizations, there are still important business processes that rely on fax communication - read more in SAPinsiders' special report “Journey to the Cloud”.
December 16, 2013 // SMS // SAP // Managed SMS Service // Long Codes and Short Codes
Send SMS messages directly from your SAP system
Retarus SMS for SAP is a managed service that offers the possibility to send mission critical information via SMS directly from an SAP system. Retarus’ SMS infrastructure is available worldwide, covering 99 percent of the world’s cell phone carriers, to ensure all text messages always reach their intended recipient. The Retarus communications experts in the U.S., Europe, Asia and Australia are well versed in locally specific requirements and work closely with leading cell phone carriers. Retarus can provide customers with long codes and short codes, which are required by law in some countries, to make sure all SMS are reliably delivered anywhere in the world. Delivery confirmations are automatically sent to the SAP system.
December 09, 2013 // Managed Fax Services // Pay per Use // Fax // RHI
Retarus takes over fax communication processes at RHI AG
RHI AG, the world’s leading refractories company, relies on smooth email processes to do business. The Austrian-based group achieves this by using Retarus Managed E-Mail Services at over 100 of its locations. Based on this solution’s success, RHI has now also opted to use Retarus Managed Fax Services because fax remains a key component of the company’s business communication processes. Up until now, RHI AG ran and managed a decentralized fax infrastructure which cost the company a huge amount of time and money. Replacing the existing TopCall solution with the globally available Retarus Managed Fax Services will help RHI to consolidate its IT infrastructure and drastically cut its IT expenditure. Retarus can provide an unlimited number of fax numbers so faxes can be received anywhere in the world. By also providing a fully integrated fax concept, Retarus enables RHI to centrally administer its fax processes thanks to an extensive feature set, while other international locations can be easily added as and when necessary. RHI no longer needs to support its fax services, which frees up resources so it can concentrate on its core business. Retarus Managed Fax Services are provided on a pay-per-use basis.
November 26, 2013 // Email Archive // eDiscovery // Compliance // Business Continuity
Ready for eDiscovery
Retarus now provides new search capabilities as part of its E-Mail Archive. Any company archiving its business emails at Retarus’ data centers acts in line with local fiscal, data protection and privacy laws. Apart from saving on storage space, authorized users and admins can retrieve their archived emails at any time. And if third parties such as lawyers or the HR department needs access to the archive, you can simply limit the search in advance to only include emails that are relevant to the current situation.
November 22, 2013 // Archiving // Fax // Archive // Faxolution
Retarus expands archiving services
Sending and receiving faxes reliably is one thing, but storing them properly is another. Retarus now archives your fax documents for up to ten years while also offering swift search options and ensuring legal compliance. Retention periods and access rights can be set individually.
November 01, 2013 // Faxolution // SAP // Fax // Legal Compliance
Retarus provides Axpo with fax communication solution from SAP
Energy company Axpo relies on fax as a communication channel because it is a legally binding form of communication that is also easy to use and commonplace. The Axpo Group faxes thousands of documents such as quotations, orders and order confirmations, invoices and dunning letters every month. Up until now the energy company used its own fax server, but this was unable to clearly map transmission errors which, in turn, caused particular problems when sending alerts and support tickets. Axpo also found that running a fax infrastructure was an increasingly complex and costly task. Retarus Faxolution for SAP makes all of these problems a thing of the past as Axpo no longer has any maintenance work to perform, nor does it have to bear any fax server operating costs. On top of that, Axpo can now rely on seamless documentation of its entire fax communication processes.
September 10, 2013 // Encryption // Key Management // Data Protection // Certificates
High-end encryption for business communications
Sensitive data is generally reliably protected against unauthorized access. However, this is only the case as long as the data remains within the company’s internal IT architecture. When this type of data leaves a company’s own IT infrastructure, any type of protection falls away. In order to protect electronic communications against unauthorized access, carefully thought-out encryption systems are required to reliably prevent undesired access and espionage. Retarus is the world’s only provider to offer appropriate and easy-to-operate options for encrypting all electronically transmitted business data. Whether data is sent by email, fax, SMS or via EDI, Retarus provides maximum protection for every scenario. Managed services from Retarus contain the option of operating a professional encryption infrastructure. This means that Retarus’ clients do not have to take on any administration work, such as complex and time-consuming key and certificate administration.
August 12, 2013 // Compliance // Email Routing // EU Data Protection Directive // Data Protection
Retarus supports clients in fulfilling international compliance guidelines
Retarus supports companies in fulfilling wide-ranging compliance requirements resulting from international regulations such as GLBA, HIPAA, HITECH, FINRA, PCI DSS, FERPA, FACTA or the EU Data Protection Directive. Amongst other things, Retarus offers companies domain and user-based email routing. In this way, internationally active companies can ensure that emails which may not leave a country due to legal requirements are not routed through other nations.
June 28, 2013 // Fax // Fax2EDI // EDI // WebEDI
Efficiently connect to business partners without EDI capabilities
Retarus Fax2EDI provides companies with a simple solution for integrating customers and suppliers without EDI capabilities into their existing EDI communication processes. At the same time, business partners can continue to send correspondence such as orders, shipping notes and invoices by fax without having to make any changes to their existing workflow. The resulting business data is then automatically supplied in the correct format without employees having to manually process inbound documents. This then speeds up ordering processes, ensures faster cash flows, and provides major cost savings as there is no need for WebEDI portals.
June 24, 2013 // E-Mail Archive // Compliance // Data Security // SOX
Retarus Enterprise E-Mail Archive provides maximum data protection
Retarus Enterprise E-Mail Archive provides businesses with a compliant managed service for archiving their email correspondence. This pioneering service complies with national law as well as European fiscal law and other compliance legislation such as the Basel II framework and SOX (Sarbanes Oxley Act). Retarus processes all data at its own data centers located independently of each other on four different continents, each of them being exclusively subject to local data protection and privacy laws.
May 20, 2013 // APAC // Singapore // Sydney // Global expansion
Retarus boosts presence in Asia Pacific
Retarus is continuing to expand its position as a leading global provider of professional messaging services. The formation of retarus (Asia) Pte. Ltd. and the expansion of retarus Australia Pty Ltd allow Retarus to better cater to the needs of local businesses thanks to enhanced on-site presence and support, the option to draft contracts based on national law, and services tailored to meet regional requirements. Retarus is also setting up its own data centers in Singapore and Sydney in order to comply with local data security and privacy laws.
March 25, 2013 // Europe's 500 // Brussels // European Parliament // Job Creating Companies
Europe’s 500 – Retarus crowned one of Europe’s top companies
Retarus was named one of Europe’s top growth companies at the European Growth Summit 2013 held at the European Parliament on March 21, 2013. Europe’s 500, the European association for growth and entrepreneurship, ranked Retarus 75 th overall thanks to its positive corporate development and commitment to creating jobs. Over 20 million companies across Europe were evaluated during the ranking process.
March 15, 2013 // Mail2SMS // DriveNow // SMS for Applications // Sixt
Sixt AG uses SMS services from Retarus to communicate with customers
Sixt, Germany’s largest vehicle rental company and one of the world’s leading providers of high-quality mobility services, has chosen to take advantage of Retarus’ high-performance premium SMS services. The Retarus Mail2SMS and Retarus SMS for Applications services now form the core of Sixt AG’s electronic customer communication infrastructure and serve to provide Sixt’s customers with all the information they need, including reservations and booking confirmations, on their cell phones. Thousands of SMS are sent every month from the Sixt online reservation system and call center to all cellular network operators using the Retarus premium SMS services. Retarus’ data centers are capable of meeting any requirements at any time, as evidenced by the DriveNow car-sharing service, which has been initiated as a joint-venture by Sixt and BMW. The introduction of this joint venture has entailed a major rise in the number of SMS being sent. Customers who reserve a vehicle using the DriveNow service receive an SMS to let them know where their vehicle is located and then another one containing an activation code that allows them to unlock and start the vehicle. Changing requirements and growing numbers of SMS can be implemented at short notice and easily handled in an almost infinitely scalable way. This allows the DriveNow service to be managed with minimum effort and a transparent, performance-based cost structure. Another benefit is the fact that no internal resources are required for the communication infrastructure, maintenance or software.
December 10, 2012 // Managed Fax Services // Faxolution for Exchange // Austrian Post // Fax for Desktops
Austrian Post replaces fax servers with fax services
Faxolution for Exchange provides Austrian Post with a highly professional cloud fax service that’s fully integrated within the Microsoft Exchange environment. Some 1,800 employees can now easily fax documents of all formats directly from their Outlook clients. Retarus Fax-to-email will automatically redirect inbound fax messages to specific email inboxes. Retarus is providing some 2,000 fax numbers for inbound faxes to Austrian Post. That way, every fax user has his/her own extension number to which all incoming faxes are delivered as emails with a TIFF or PDF file attached. By implementing Retarus’ Managed Fax Services Austrian Post has sustainably consolidated its existing IT infrastructure. At the same time it will benefit from almost unlimited fax communication capacities, maximum reliability and transparent administration of all business critical fax communications.
December 03, 2012 // Retarus turns 20 // SMS for Exchange // SMS for Applications // WebExpress
Retarus and the SMS turn 20
On December 3, 1992, British software developer Neil Papworth sent the world’s first text message from a computer to a British Vodafone manager’s cell phone. The day before that, retarus GmbH was established in Munich. Twenty years after its launch back in 1992, B2B and B2C demand for SMS still remains high. One reason for this is that companies like Retarus have successfully found intelligent and productive ways of integrating SMS technology into corporate processes. Retarus offers a wide range of SMS services, including SMS for Exchange, SMS for Applications, and Retarus WebExpress.
messaging services since 1992