{"id":6358,"date":"2021-08-20T15:37:58","date_gmt":"2021-08-20T13:37:58","guid":{"rendered":"https:\/\/www.retarus.com\/blog\/en\/time-to-boost-email-security"},"modified":"2024-05-07T11:26:30","modified_gmt":"2024-05-07T09:26:30","slug":"time-to-boost-email-security","status":"publish","type":"post","link":"https:\/\/www.retarus.com\/blog\/en\/time-to-boost-email-security\/","title":{"rendered":"Time to boost email security"},"content":{"rendered":"\n<p>Our support team recently dealt with a ticket which initially appeared to confound expectations. An email which had been retrieved from quarantine took an unusually long amount of time to be transferred to the user\u2019s inbox.<\/p>\n\n\n\n<p>It normally only takes a matter of seconds at most for a message in <a href=\"https:\/\/www.retarus.com\/blog\/en\/new-quarantine-new-administration-new-monitoring\/\">quarantine<\/a> (placed there due to being suspected as spam or malware) to nevertheless be delivered to the recipient upon express request. As it had taken unusually long in this case, the customer turned to our support for clarification.<\/p>\n\n\n\n<p>After looking into the case, the support team came to the following simple conclusion. After emails have been released from quarantine they are once again subjected to all booked modules of the Retarus&nbsp;<a href=\"https:\/\/www.retarus.com\/services\/email-security\/\">Email Security<\/a> service. And with the Advanced Threat Protection (ATP) service, a PDF attachment may well be sent to&nbsp;<a href=\"https:\/\/www.retarus.com\/blog\/en\/retarus-and-palo-alto-networks-partner\/\">the sandbox<\/a>, where it can be examined closely for potentially abnormal behavior within a secure environment.<\/p>\n\n\n\n<p>This might, of course, take a little longer \u2013 but our\u00a0customers can rest assured that their email communication is all the more secure, which is what we&#8217;re here for.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our support team recently dealt with a ticket which initially appeared to confound expectations. An email which had been retrieved from quarantine took an unusually long amount of time to be transferred to the user\u2019s inbox. But there was an explanation for this that was as simple as it was convincing.<\/p>\n","protected":false},"author":14,"featured_media":10099,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_s2mail":"yes","footnotes":""},"categories":[9,15],"tags":[926,102,3846],"class_list":["post-6358","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-news","category-security","tag-atp","tag-email-security","tag-quarantaene"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v26.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Time to boost email security - Retarus Corporate Blog - EN<\/title>\n<meta name=\"description\" content=\"Unser Support musste sich neulich mit einem auf den ersten Blick verwirrenden Ticket besch\u00e4ftigen: Eine aus der Quarant\u00e4ne abgerufene E-Mail brauchte ungew\u00f6hnlich lange, bis sie ins Postfach zugestellt wurde. 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