{"id":7046,"date":"2022-02-22T16:30:05","date_gmt":"2022-02-22T15:30:05","guid":{"rendered":"https:\/\/www.retarus.com\/blog\/en\/a-glimpse-into-the-engine-room-retarus-makes-live-search-more-transparent-for-admins-and-partners"},"modified":"2024-05-07T19:19:30","modified_gmt":"2024-05-07T17:19:30","slug":"retarus-makes-live-search-more-transparent-for-admins-and-partners","status":"publish","type":"post","link":"https:\/\/www.retarus.com\/blog\/en\/retarus-makes-live-search-more-transparent-for-admins-and-partners\/","title":{"rendered":"A glimpse into the engine room: Retarus makes Live Search more transparent for admins and partners"},"content":{"rendered":"\n<p>The comprehensive, powerful search options offered by Retarus Email Live Search make it possible for administrators to always track which email security filters and rules have been applied to each message. By way of the user-friendly, browser-based <a href=\"https:\/\/myeas.retarus.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">myEAS Portal<\/a>, the search provides detailed results in real time, allowing remarkably fast analysis and IT forensics. Should a message go missing, for instance, this also allows support staff at the company or the <a href=\"https:\/\/www.retarus.com\/company\/become-a-partner\/\" target=\"_blank\" rel=\"noreferrer noopener\">Retarus partner<\/a> to provide end users with detailed information about its current whereabouts without undue efforts.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-new-tracking-points-allow-behind-the-scenes-insight\">New tracking points allow behind-the-scenes insight<\/h2>\n\n\n\n<p>The search options and depth of detail are continuously expanded and enhanced by our team of developers. In just one of our recent developments, users now have access to a whole raft of additional insights (tracking points) related to our <a href=\"https:\/\/www.retarus.com\/services\/email-security\/tech-specs\/#cxo-fraud-detection\" target=\"_blank\" rel=\"noreferrer noopener\">CxO Fraud Detection<\/a> filtering feature. In this way, Email Live Search now transparently provides information about which algorithm has been applied to each message while the filter was operating. This provides helpdesk staff with valuable additional information for processing tickets and support requests.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-detailed-analysis-which-vector-of-attack-was-employed\">Detailed analysis: Which vector of attack was employed? <\/h2>\n\n\n\n<p>A little background on this topic: In the course of the CxO Fraud Detection service, the messages are analyzed by means of numerous different mechanisms. Each of these provides a certain percentage of fraud probability, which is measured against the probability threshold that has been configured \u2013 in order to place the message in quarantine if necessary. While all these algorithms are designed to detect bogus email senders, they each target a different <a href=\"https:\/\/en.wikipedia.org\/wiki\/Spoofed_URL\" target=\"_blank\" rel=\"noreferrer noopener\">spoofing<\/a> technique. Ultimately, knowing which vector of attack was employed also helps admins and partners to identify errors in their own configurations and fine-tune the corresponding threshold.<\/p>\n\n\n\n<p>In addition to the screening of <a href=\"https:\/\/en.wikipedia.org\/wiki\/Sender_Policy_Framework\" target=\"_blank\" rel=\"noreferrer noopener\">SPF Records<\/a>, the checks focus on attack techniques such as the use of deceptively similar-looking domain names (e.g. by substituting individual letters) and use algorithms to identify special character sets (e.g. the use of Cyrillic letters that resemble ASCII characters). Other checks include verifying whether attackers may be pretending to use the recipient\u2019s own domain or a colleague\u2019s name, although the email actually originated outside the organization\u2019s infrastructure.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.retarus.com\/blog\/en\/wp-content\/uploads\/sites\/22\/2022\/02\/Retarus-EmailLiveSearch-CxOFraudDetection-Details-1024x531.png\" alt=\"\" class=\"wp-image-7050\"\/><figcaption>Email Live Search showing detailed results for CxO Fraud Detection<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-detailed-information-on-correct-tls-encryption-at-message-level\">Detailed information on correct TLS encryption at message level<\/h2>\n\n\n\n<p>Even beyond the filtering results, Retarus increases transparency for admins and those responsible for IT security. It\u2019s now possible to check each message individually within myEAS to determine whether it has been transmitted securely and properly using TLS encryption. For each transmission direction, the information is made available separately for each stage. In the inbound channel, this means securing the path from the internet to the Retarus Secure Email Platform, as well as the transmission from there to the customer\u2019s infrastructure. The same applies equally in reverse for the outbound channel (customer &gt; Retarus &gt; internet).<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.retarus.com\/blog\/en\/wp-content\/uploads\/sites\/22\/2022\/02\/Retarus-EmailLiveSearch-TLS-1024x436.png\" alt=\"\" class=\"wp-image-7049\"\/><figcaption>Email Live Search providing information on successful TLS encryption<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-simplified-admin-access-to-the-user-quarantine\">Simplified admin access to the user quarantine<\/h2>\n\n\n\n<p>While myEAS serves as the central admin portal and provides detailed technical insights, admin access to the user quarantine was also recently optimized. Helpdesk workers with the requisite user rights are now given direct insight into the personal <a href=\"https:\/\/vimeo.com\/440591950\" data-rel=\"lightbox-video-0\" target=\"_blank\" rel=\"noreferrer noopener\">online quarantine portal<\/a> of the individual end users, allowing them to provide assistance from the user perspective \u2013 such as releasing emails from quarantine or making changes to the settings.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.retarus.com\/blog\/en\/wp-content\/uploads\/sites\/22\/2022\/02\/Retarus-EmailLiveSearch-Quarantine-1-1024x548.png\" alt=\"\" class=\"wp-image-7048\"\/><figcaption>Using the &#8220;Release&#8221; function, to deliver individual emails from the quarantine directly to the user<\/figcaption><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Retarus is continuously enhancing and expanding the comprehensive, high-performance search options offered in its services. Various additional tracking points are now available. <\/p>\n","protected":false},"author":12,"featured_media":10051,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_s2mail":"yes","footnotes":""},"categories":[9,15],"tags":[6,102],"dipi_cpt_category":[],"class_list":["post-7046","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-news","category-security","tag-e-mail","tag-email-security"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.0 (Yoast SEO v25.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Retarus macht Live Search transparenter f\u00fcr Admins und Partner<\/title>\n<meta name=\"description\" content=\"Retarus baut die umfassenden Suchm\u00f6glichkeiten seiner Services weiter aus. Ab sofort steht eine ganze Reihe zus\u00e4tzlicher Tracking Points bereit.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.retarus.com\/blog\/en\/retarus-makes-live-search-more-transparent-for-admins-and-partners\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A glimpse into the engine room: Retarus makes Live Search more transparent for admins and partners\" \/>\n<meta property=\"og:description\" content=\"Retarus baut die umfassenden Suchm\u00f6glichkeiten seiner Services weiter aus: Ab sofort steht Admins eine ganze Reihe zus\u00e4tzlicher &quot;Tracking Points&quot; bereit.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.retarus.com\/blog\/en\/retarus-makes-live-search-more-transparent-for-admins-and-partners\/\" \/>\n<meta property=\"og:site_name\" content=\"Retarus Corporate Blog - EN\" \/>\n<meta property=\"article:published_time\" content=\"2022-02-22T15:30:05+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-07T17:19:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.retarus.com\/blog\/en\/wp-content\/uploads\/sites\/22\/2024\/05\/retarus-engine.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1242\" \/>\n\t<meta property=\"og:image:height\" content=\"699\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"S\u00f6ren Schulte\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Retarus macht Live Search transparenter f\u00fcr Admins und Partner\" \/>\n<meta name=\"twitter:description\" content=\"Blick in denn Maschinenraum: Ab sofort stehen f\u00fcr Email Live Search eine ganze Reihe zus\u00e4tzlicher &quot;Tracking Points&quot; bereit.\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"S\u00f6ren Schulte\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.retarus.com\/blog\/en\/retarus-makes-live-search-more-transparent-for-admins-and-partners\/\",\"url\":\"https:\/\/www.retarus.com\/blog\/en\/retarus-makes-live-search-more-transparent-for-admins-and-partners\/\",\"name\":\"Retarus macht Live Search transparenter f\u00fcr Admins und Partner\",\"isPartOf\":{\"@id\":\"https:\/\/www.retarus.com\/blog\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.retarus.com\/blog\/en\/retarus-makes-live-search-more-transparent-for-admins-and-partners\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.retarus.com\/blog\/en\/retarus-makes-live-search-more-transparent-for-admins-and-partners\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.retarus.com\/blog\/en\/wp-content\/uploads\/sites\/22\/2024\/05\/retarus-engine.jpg\",\"datePublished\":\"2022-02-22T15:30:05+00:00\",\"dateModified\":\"2024-05-07T17:19:30+00:00\",\"author\":{\"@id\":\"https:\/\/www.retarus.com\/blog\/en\/#\/schema\/person\/da5eb37e5936738ea4e12be8b429433d\"},\"description\":\"Retarus baut die umfassenden Suchm\u00f6glichkeiten seiner Services weiter aus. 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