{"id":29897,"date":"2021-08-27T10:12:00","date_gmt":"2021-08-27T10:12:00","guid":{"rendered":"https:\/\/www.retarus.com\/blog\/new-retarus-service-safeguards-application-traffic\/"},"modified":"2026-08-06T08:57:31","modified_gmt":"2026-08-06T08:57:31","slug":"new-retarus-service-safeguards-application-traffic","status":"publish","type":"post","link":"https:\/\/www.retarus.com\/blog\/fr\/new-retarus-service-safeguards-application-traffic\/","title":{"rendered":"Avec Trace &#038; Recover, s\u00e9curisez en plus votre trafic e-mail transactionnel d\u2019applications"},"content":{"rendered":" <p class=\"wp-block-paragraph\">Pour l&rsquo;envoi de vos e-mails issus d&rsquo;applications commerciales, Retarus propose d\u00e9j\u00e0 depuis plusieurs ann\u00e9es <a href=\"https:\/\/www.retarus.com\/fr\/services\/transactional-email\/\" target=\"_blank\" rel=\"noreferrer noopener\">Transactional&nbsp;Email<\/a>, l&rsquo;un des services leaders du march\u00e9 les plus performants. Dans le cadre de nombreux projets men\u00e9s main dans la main avec nos clients, nous nous employons \u00e0 optimiser en continu les flux de travail commerciaux qui y sont associ\u00e9s.<\/p>   <p class=\"wp-block-paragraph\">Actuellement, nos experts et d\u00e9veloppeurs de produits travaillent \u00e0 la mise au point d&rsquo;un nouveau service compl\u00e9mentaire. Il fera partie int\u00e9grante de la plateforme modulaire <a href=\"https:\/\/www.retarus.com\/fr\/secure-email-platform\/\">Retarus&nbsp;Secure&nbsp;Email&nbsp;Platform<\/a> et mis \u00e0 la disposition de tous les clients cet automne. Ce service s&rsquo;int\u00e8gre toujours l\u00e0 o\u00f9 les messages transactionnels \u00ab&nbsp;perdus&nbsp;\u00bb doivent \u00eatre retrouv\u00e9s rapidement et sans difficult\u00e9s par les employ\u00e9s (de l&rsquo;assistance par exemple), puis renvoy\u00e9s. Pour cette raison, nous l&rsquo;avons logiquement appel\u00e9 \u00ab&nbsp;Trace&nbsp;&amp;&nbsp;Recover&nbsp;\u00bb.<\/p>   <h2 class=\"wp-block-heading\" id=\"h-un-nouvelle-systeme-intelligent-de-stockage-a-court-terme-pour-les-e-mails-provenant-d-applications\">Un nouvelle syst\u00e8me intelligent de stockage \u00e0 court terme pour les e-mails provenant d&rsquo;applications <\/h2>   <p class=\"wp-block-paragraph\">Concr\u00e8tement, il s&rsquo;agit d&rsquo;un nouveau dispositif de stockage avanc\u00e9 \u00e0 court terme pour tous les messages g\u00e9n\u00e9r\u00e9s et envoy\u00e9s depuis les applications commerciales. Les \u00e9quipes de Retarus entreprennent actuellement un d\u00e9veloppement avec un client pilote. Un cas pratique qui permet de mieux comprendre ce nouveau service.<\/p>   <p class=\"wp-block-paragraph\">Il s&rsquo;agit d&rsquo;une cha\u00eene de magasins pr\u00e9sente dans le monde entier qui dispose \u00e9galement d&rsquo;une boutique en ligne. Les articles command\u00e9s sur Internet peuvent \u00eatre r\u00e9cup\u00e9r\u00e9s dans les diff\u00e9rents magasins, sur le principe du Click&nbsp;&amp;&nbsp;Collect. Sur place, il n&rsquo;\u00e9tait pas rare que les \u00e9quipes de cet acteur du retail ne disposent plus des ordres de retrait n\u00e9cessaires. En raison de l&rsquo;extr\u00eame complexit\u00e9 des environnements d&rsquo;application et des flux de travail stock\u00e9s, il n&rsquo;\u00e9tait auparavant pas possible pour le service d&rsquo;assistance de g\u00e9n\u00e9rer \u00e0 nouveau ces e-mails directement dans l&rsquo;application, tout du moins sans que cela ne demande d&rsquo;efforts de recherche consid\u00e9rables ou sans devoir relancer la commande correspondante. Les \u00e9quipes rencontraient les m\u00eames difficult\u00e9s avec d&rsquo;autres documents, comme les certificats de garantie ou les factures. Mais pour des raisons comptables, il s&rsquo;av\u00e8re souvent difficile d&rsquo;\u00e9tablir \u00e0 nouveau les factures.<\/p>   <h2 class=\"wp-block-heading\" id=\"h-les-environnements-d-application-complexes-rendent-difficile-le-reenvoi-d-e-mails\">Les environnements d&rsquo;application complexes rendent difficile le r\u00e9envoi d&rsquo;e-mails <\/h2>   <p class=\"wp-block-paragraph\">Nous observons la m\u00eame situation chez d&rsquo;autres clients. Ainsi, il est fr\u00e9quent que les processus soient si complexes ou rassemblent tant d&rsquo;applications diff\u00e9rentes que les ajustements sont impossibles ou demandent des efforts excessivement importants directement dans l&rsquo;application \u00e9mettrice. C&rsquo;est pr\u00e9cis\u00e9ment dans ce cas de figure que le nouveau service Retarus prend tout son sens&nbsp;:<\/p>   <figure data-wp-context=\"{&quot;imageId&quot;:&quot;6aa6d3feb962b&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6aa6d3feb962b\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1776\" height=\"698\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.retarus.com\/blog\/wp-content\/uploads\/sites\/41\/2026\/07\/retarus-trace-and-recover-process.jpg-3.png\" alt=\"\" class=\"wp-image-8667\" srcset=\"https:\/\/www.retarus.com\/blog\/wp-content\/uploads\/sites\/41\/2026\/07\/retarus-trace-and-recover-process.jpg-3.png 1776w, https:\/\/www.retarus.com\/blog\/wp-content\/uploads\/sites\/41\/2026\/07\/retarus-trace-and-recover-process.jpg-3-300x118.png 300w, https:\/\/www.retarus.com\/blog\/wp-content\/uploads\/sites\/41\/2026\/07\/retarus-trace-and-recover-process.jpg-3-1024x402.png 1024w, https:\/\/www.retarus.com\/blog\/wp-content\/uploads\/sites\/41\/2026\/07\/retarus-trace-and-recover-process.jpg-3-768x302.png 768w, https:\/\/www.retarus.com\/blog\/wp-content\/uploads\/sites\/41\/2026\/07\/retarus-trace-and-recover-process.jpg-3-1536x604.png 1536w\" sizes=\"auto, (max-width: 1776px) 100vw, 1776px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>   <p class=\"wp-block-paragraph\">Tous les e-mails g\u00e9n\u00e9r\u00e9s par l&rsquo;application et envoy\u00e9s par Retarus Transactional Email sont sauvegard\u00e9s d\u00e8s leur envoi initial dans un dispositif de stockage \u00e0 court terme. Durant cette \u00e9tape, d&rsquo;autres informations de r\u00e9f\u00e9rence (comme les num\u00e9ros de clients ou les num\u00e9ros de proc\u00e9dure) peuvent \u00eatre directement ajout\u00e9s et transmis conjointement, afin de pouvoir retrouver facilement l&rsquo;e-mail ult\u00e9rieurement.<\/p>   <h2 class=\"wp-block-heading\" id=\"h-recherches-et-envois-en-toute-simplicite-pour-les-equipes-d-assistance\">Recherches et envois en toute simplicit\u00e9 pour les \u00e9quipes d&rsquo;assistance<\/h2>   <p class=\"wp-block-paragraph\">Lorsqu&rsquo;un client final a de nouveau besoin d&rsquo;un des e-mails envoy\u00e9s, il s&rsquo;adresse au centre de contact du commer\u00e7ant. Les employ\u00e9s de ce centre qui disposant de l&rsquo;autorisation correspondante ont directement acc\u00e8s au portail d&rsquo;administration Retarus&nbsp;EAS et peuvent acc\u00e9der rapidement \u00e0 l&rsquo;e-mail en question via la fonction Email&nbsp;Live&nbsp;Search, l&rsquo;afficher dans l&rsquo;aper\u00e7u et d\u00e9clencher un nouvel envoi. L&rsquo;adresse du destinataire peut alors \u00eatre modifi\u00e9e, par exemple en cas de faute de frappe lors de la cr\u00e9ation ou de l&rsquo;enregistrement initial, \u00e0 l&rsquo;aide de l&rsquo;\u00e9cran de saisie du navigateur.&nbsp;<\/p>   <p class=\"wp-block-paragraph\">Le nouvel envoi de l&rsquo;e-mail passe alors normalement par l&rsquo;infrastructure de Retarus&nbsp;Transactional&nbsp;Email. Il est ainsi \u00e0 nouveau archiv\u00e9 \u00e0 court terme et peut aussi \u00eatre retrouv\u00e9 via EAS.<\/p>   <h2 class=\"wp-block-heading\" id=\"h-le-nouveau-service-retarus-sera-lance-cet-automne\">Le nouveau service Retarus sera lanc\u00e9 cet automne<\/h2>   <p class=\"wp-block-paragraph\">Evidemment, cette exp\u00e9rience men\u00e9e avec un client \u00ab\u00a0pilote\u00a0\u00bb acteur du retail n&rsquo;est que l&rsquo;un des nombreux cas pratiques qu&rsquo;autorise d\u00e9sormais <a href=\"https:\/\/www.retarus.com\/fr\/services\/email-infrastructure\/transactional-email\/trace-and-recover\/\">\u00ab\u00a0Trace\u00a0&amp;\u00a0Recover\u00a0\u00bb<\/a>. Pour d\u00e9couvrir ce nouveau service et conna\u00eetre ses nombreuses fonctionnalit\u00e9s, vous pouvez contacter votre interlocuteur Retarus qui r\u00e9pondra \u00e0 toutes vos questions.<\/p> ","protected":false},"excerpt":{"rendered":"<p>Des e-mails transactionnels contenant des informations de r\u00e9f\u00e9rence sont sauvegard\u00e9s dans un dispositif de stockage \u00e0 court terme intelligent. Ainsi, les employ\u00e9s de l&rsquo;assistance ou du centre de contact peuvent ais\u00e9ment d\u00e9clencher un nouvel envoi sur demande, \u00e0 tout moment.<\/p>\n","protected":false},"author":12,"featured_media":11123,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ret_read_more_text":"","ret_thumb_border":false,"footnotes":""},"categories":[3053],"tags":[1604,1540],"ret_content_type":[3101],"class_list":["post-29897","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-dentreprise","tag-trace-recover","tag-transactional-email","ret_content_type-actualites-produits"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Avec Trace &amp; Recover, s\u00e9curisez en plus votre trafic e-mail transactionnel d\u2019applications<\/title>\n<meta name=\"description\" content=\"Des e-mails transactionnels contenant des informations de r\u00e9f\u00e9rence sont sauvegard\u00e9s dans un dispositif de stockage \u00e0 court terme intelligent. Ainsi, les employ\u00e9s de l&#039;assistance ou du centre de contact peuvent ais\u00e9ment d\u00e9clencher un nouvel envoi sur demande, \u00e0 tout moment.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.retarus.com\/blog\/fr\/new-retarus-service-safeguards-application-traffic\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Avec Trace &amp; Recover, s\u00e9curisez en plus votre trafic e-mail transactionnel d\u2019applications\" \/>\n<meta property=\"og:description\" content=\"Problemloser erneuter Versand transaktionaler E-Mails durch Contact Center und Support.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.retarus.com\/blog\/fr\/new-retarus-service-safeguards-application-traffic\/\" \/>\n<meta property=\"og:site_name\" content=\"Retarus Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/retarus\" \/>\n<meta property=\"article:published_time\" content=\"2021-08-27T10:12:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-06T08:57:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.retarus.com\/blog-transfer\/wp-content\/uploads\/sites\/41\/2026\/07\/retarus-trace-and-recover-5.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1158\" \/>\n\t<meta property=\"og:image:height\" content=\"652\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"S\u00f6ren Schulte\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Neuer Retarus-Service sichert Application Traffic zus\u00e4tzlich ab\" \/>\n<meta name=\"twitter:description\" content=\"Support oder Contact Center k\u00f6nnen dank intelligentem Kurzzeitspeicher jederzeit problemlos erneuten Versand transaktionaler E-Mails ansto\u00dfen.\" \/>\n<meta name=\"twitter:creator\" content=\"@retarus\" \/>\n<meta name=\"twitter:site\" content=\"@retarus\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"S\u00f6ren Schulte\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.retarus.com\\\/blog\\\/fr\\\/new-retarus-service-safeguards-application-traffic\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.retarus.com\\\/blog\\\/fr\\\/new-retarus-service-safeguards-application-traffic\\\/\"},\"author\":{\"name\":\"S\u00f6ren Schulte\",\"@id\":\"https:\\\/\\\/www.retarus.com\\\/blog\\\/fr\\\/#\\\/schema\\\/person\\\/da5eb37e5936738ea4e12be8b429433d\"},\"headline\":\"Avec Trace &#038; 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