{"id":6112,"date":"2017-06-07T14:06:35","date_gmt":"2017-06-07T12:06:35","guid":{"rendered":"https:\/\/www.retarus.com\/blog\/fr\/wie-retarus-mit-stop-sms-umgeht"},"modified":"2024-09-25T11:15:24","modified_gmt":"2024-09-25T09:15:24","slug":"retarus-manages-stop-sms","status":"publish","type":"post","link":"https:\/\/www.retarus.com\/blog\/fr\/retarus-manages-stop-sms\/","title":{"rendered":"\u00ab STOP SMS \u00bb : le service message SMS de Retarus int\u00e8gre cette fonctionnalit\u00e9"},"content":{"rendered":" <p>Dans des pays tels que la France, la Belgique, les \u00c9tats-Unis et le Canada, les destinataires de SMS marketing doivent avoir la possibilit\u00e9 de se d\u00e9sinscrire pour cesser d&rsquo;en recevoir&nbsp;(par exemple via \u00ab&nbsp;STOP SMS&nbsp;\u00bb).<\/p>   <p>L&rsquo;option de retrait ou \u00ab&nbsp;Opt-out&nbsp;\u00bb s&rsquo;effectue <a href=\"https:\/\/www.service-public.fr\/particuliers\/vosdroits\/F33267\" target=\"_blank\" rel=\"noopener noreferrer\">g\u00e9n\u00e9ralement via un SMS de r\u00e9ponse contenant le mot cl\u00e9 \u00ab&nbsp;STOP&nbsp;\u00bb<\/a>. Dans le premier message au destinataire, il faut mentionner explicitement cette possibilit\u00e9. Certains op\u00e9rateurs r\u00e9seau ne distribuent pas les SMS si l&rsquo;indication correspondante n&rsquo;appara\u00eet pas. En cas de non-respect d&rsquo;une objection explicite, l&rsquo;exp\u00e9diteur encourt de s\u00e9v\u00e8res sanctions.<\/p>   <h2 class=\"wp-block-heading\" id=\"h-fonction-opt-out-generer-une-liste-de-blocage-a-l-aide-de-nbsp-stop-nbsp-sms-nbsp\">Fonction opt-out : G\u00e9n\u00e9rer une liste de blocage \u00e0 l&rsquo;aide de \u00ab&nbsp;STOP&nbsp;SMS&nbsp;\u00bb<\/h2>   <p>Les clients de Retarus SMS Cloud Services peuvent \u00eatre rassur\u00e9s sur ce point. D\u00e8s qu&rsquo;ils activent la fonction \u00ab&nbsp;Liste de blocage SMS&nbsp;\u00bb pour un num\u00e9ro de t\u00e9l\u00e9phone entrant (au format Long code ou Short code), chaque exp\u00e9diteur d&rsquo;un STOP SMS est inscrit sur une liste de blocage, qui est ensuite prise en compte lors de chaque envoi ult\u00e9rieur. Les souhaits sont ainsi totalement respect\u00e9s. La liste de blocage cr\u00e9\u00e9e automatiquement peut \u00eatre consult\u00e9e \u00e0 tout moment sur le portail de gestion EAS. Il est aussi possible de la modifier si besoin.<\/p>   <p>En plus de la fonction de liste de blocage automatique, les clients Retarus peuvent mettre en place d&rsquo;autres actions pour les STOP SMS entrants. Parmi celles-ci figurent notamment le transfert \u00e0 des applications ou \u00e0 des bo\u00eetes de messagerie \u00e9lectronique ainsi que la reprise dans une liste au format CSV g\u00e9n\u00e9rique pour un traitement par le client. En outre, une r\u00e9ponse automatique est possible, qui confirme l&rsquo;option de retrait \u00e0 l&rsquo;exp\u00e9diteur du STOP SMS.<\/p>   <figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.youtube.com\/watch?v=NPBkiBbO4_4\" data-rel=\"lightbox-video-0\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/www.retarus.com\/blog\/en\/wp-content\/uploads\/sites\/22\/2024\/03\/stop-in-the-name-of-love.jpg\" alt=\"\" class=\"wp-image-9516\"\/><\/a><\/figure>   <p>Les <a href=\"https:\/\/www.retarus.com\/fr\/services\/sms\/\">Retarus Cloud SMS Services<\/a> permettent d&rsquo;envoyer et de recevoir de mani\u00e8re rapide et conviviale les SMS par le biais des clients de messagerie, des environnements Microsoft Exchange et des <a href=\"https:\/\/www.retarus.com\/fr\/use-your-sap-systems-to-communicate-digitally\/\">syst\u00e8mes SAP<\/a>, ainsi que des applications locales et des applications Web. Ils disposent \u00e0 cet effet de <a href=\"https:\/\/www.retarus.com\/fr\/tech-products\/sms-services\/\">nombreuses fonctionnalit\u00e9s et options<\/a>. Pour en savoir plus, cliquez ici ou contactez directement votre <a href=\"https:\/\/www.retarus.com\/fr\/contact\/\">interlocuteur sur place<\/a>.<\/p> ","protected":false},"excerpt":{"rendered":"<p>\u00ab\u00a0STOP SMS\u00a0\u00bb : comment les services Retarus int\u00e8grent cette fonctionnalit\u00e9 Gr\u00e2ce \u00e0 la liste de blocage SMS, vous pouvez facilement int\u00e9grer la fonction \u00ab Opt-out \u00bb STOP SMS.<\/p>\n","protected":false},"author":14,"featured_media":2264,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[9],"tags":[3841],"dipi_cpt_category":[],"class_list":["post-6112","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-news","tag-enterprise-sms"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.7 (Yoast SEO v24.7) - 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