{"id":9616,"date":"2025-10-15T16:12:11","date_gmt":"2025-10-15T14:12:11","guid":{"rendered":"https:\/\/www.retarus.com\/blog\/fr\/mehr-uebersicht-schnellerer-support-quarantine-release-in-myeas\/"},"modified":"2025-10-28T17:01:05","modified_gmt":"2025-10-28T16:01:05","slug":"mehr-uebersicht-schnellerer-support-quarantine-release-in-myeas","status":"publish","type":"post","link":"https:\/\/www.retarus.com\/blog\/fr\/mehr-uebersicht-schnellerer-support-quarantine-release-in-myeas\/","title":{"rendered":"Meilleure vue d&rsquo;ensemble, assistance plus rapide : \u00ab Quarantine Release \u00bb dans myEAS"},"content":{"rendered":"\n<p>Spam pr\u00e9sum\u00e9, virus suppos\u00e9s ou \u00e9checs des contr\u00f4les DKIM : Le traitement des messages bloqu\u00e9s contribue \u00e0 la charge de travail quotidienne de chaque administrateur de s\u00e9curit\u00e9 des e-mails. Gr\u00e2ce \u00e0 la nouvelle fonctionnalit\u00e9 <em>Quarantine Release<\/em> incluse dans le portail d&rsquo;administration myEAS de Retarus, les \u00e9quipes d&rsquo;assistance sont d\u00e9sormais en mesure de r\u00e9soudre ce type de demandes en quelques secondes. Des options de recherche et de filtrage tr\u00e8s pr\u00e9cises simplifient le travail, tout en garantissant la transparence et la r\u00e9solution rapide des tickets d&rsquo;assistance.<\/p>\n\n\n\n<p>Dans cet article de blog, nous nous concentrons sur cette fonctionnalit\u00e9 cl\u00e9 et mettons en avant ses avantages.<\/p>\n\n\n\n<p>Gr\u00e2ce \u00e0 la fonction \u00ab Quarantine Release \u00bb, vous pouvez effectuer une recherche cibl\u00e9e dans la zone de quarantaine personnelle d&rsquo;un utilisateur, examiner plus en d\u00e9tail les messages mis en quarantaine et \u00e9ventuellement autoriser leur livraison.<\/p>\n\n\n\n<p>Les options de recherche et de filtrage \u00e9tendues comprennent :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Adresse e-mail de l&rsquo;utilisateur<\/li>\n\n\n\n<li>P\u00e9riode<\/li>\n\n\n\n<li>Classification de la raison de la mise en quarantaine (par exemple, spam, virus, fraude CxO, \u00e9chec du contr\u00f4le DKIM\/DMARC)<\/li>\n\n\n\n<li>Pr\u00e9sence ou absence de pi\u00e8ce jointe<\/li>\n<\/ul>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a10f8c9a8b36&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a10f8c9a8b36\" class=\"wp-block-image size-full wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.retarus.com\/blog\/en\/wp-content\/uploads\/sites\/22\/2025\/10\/quarantine_screenshot1.png\" alt=\"\" class=\"wp-image-19821\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>En quelques secondes, les administrateurs re\u00e7oivent des informations techniques, les raisons du filtrage et des d\u00e9tails sur les m\u00e9tadonn\u00e9es pertinentes. En cliquant sur chacun des r\u00e9sultats, il est possible de :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>lib\u00e9rer l&rsquo;e-mail vers la bo\u00eete de r\u00e9ception de l&rsquo;utilisateur, ou<\/li>\n\n\n\n<li>ajouter l&rsquo;exp\u00e9diteur en question \u00e0 la liste noire ou \u00e0 la liste blanche personnelle de l&rsquo;utilisateur.<\/li>\n<\/ul>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a10f8c9a8e48&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a10f8c9a8e48\" class=\"wp-block-image size-full wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.retarus.com\/blog\/en\/wp-content\/uploads\/sites\/22\/2025\/10\/quarantine_screenshot2.png\" alt=\"\" class=\"wp-image-19822\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-analyse-rapide-entierement-transparente\">Analyse rapide, enti\u00e8rement transparente<\/h2>\n\n\n\n<p>En plus de faciliter le traitement rapide des demandes des utilisateurs, Quarantine Release apporte une valeur ajout\u00e9e \u00e0 bien d&rsquo;autres \u00e9gards en mati\u00e8re d&rsquo;analyse des erreurs. Gr\u00e2ce \u00e0 des crit\u00e8res de recherche d\u00e9taill\u00e9s (par exemple, par classe), les entreprises peuvent optimiser leurs directives et param\u00e8tres internes, am\u00e9liorant ainsi la qualit\u00e9 des filtres. Au-del\u00e0 de cela, les donn\u00e9es compl\u00e8tes et transparentes fournies garantissent une s\u00e9curit\u00e9 accrue. \u00c0 l&rsquo;instar de la fonction Email Live Search de Retarus, les administrateurs ont un aper\u00e7u en temps r\u00e9el des raisons pour lesquelles un message a \u00e9t\u00e9 plac\u00e9 en quarantaine et du m\u00e9canisme de v\u00e9rification qui a d\u00e9clench\u00e9 son filtrage. Les informations fournies sur le niveau de menace et la probabilit\u00e9 de spam constituent \u00e9galement une base pour \u00e9valuer de mani\u00e8re fond\u00e9e le risque sp\u00e9cifique. <strong><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Des droits d&rsquo;administration granulaires pour une protection maximale des donn\u00e9es<\/h2>\n\n\n\n<p>\u00c0 cet \u00e9gard, il est important de garder \u00e0 l&rsquo;esprit que Retarus accorde une grande importance \u00e0 une administration s\u00e9curis\u00e9e et contr\u00f4l\u00e9e. C&rsquo;est pourquoi le portail myEAS permet de d\u00e9finir les droits d&rsquo;acc\u00e8s des administrateurs et des membres de l&rsquo;\u00e9quipe d&rsquo;assistance avec un haut degr\u00e9 de granularit\u00e9.Conform\u00e9ment \u00e0 ses politiques internes ou \u00e0 ses exigences de conformit\u00e9, une entreprise peut d\u00e9finir pr\u00e9cis\u00e9ment qui a acc\u00e8s \u00e0 quels comptes de messagerie ou donn\u00e9es de quarantaine. Ces droits d&rsquo;acc\u00e8s granulaires garantissent la protection des informations sensibles, tout en permettant de fournir une assistance efficace. Fid\u00e8le au principe du moindre privil\u00e8ge : autant d&rsquo;acc\u00e8s que n\u00e9cessaire, aussi peu que possible.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Plus de libre-service pour la quarantaine des utilisateurs<\/h2>\n\n\n\n<p>En mati\u00e8re de gestion de la quarantaine, les utilisateurs finaux peuvent \u00e9galement \u00eatre autoris\u00e9s \u00e0 consulter et \u00e0 traiter eux-m\u00eames leurs e-mails filtr\u00e9s, si l&rsquo;entreprise le souhaite. Gr\u00e2ce \u00e0 la quarantaine en ligne, ils peuvent acc\u00e9der \u00e0 leurs e-mails bloqu\u00e9s via leur navigateur, ce qui leur donne la possibilit\u00e9 de lib\u00e9rer les e-mails mis en quarantaine ou d&rsquo;ajouter les exp\u00e9diteurs \u00e0 leur liste de blocage ou d&rsquo;autorisation. Cela permet non seulement de soulager les services d&rsquo;assistance submerg\u00e9s, mais aussi de sensibiliser les utilisateurs \u00e0 la s\u00e9curit\u00e9, car ils comprennent directement les raisons pour lesquelles certains e-mails sont bloqu\u00e9s par le filtre. Vous souhaitez en savoir plus ?<\/p>\n\n\n\n<p><a href=\"https:\/\/www.retarus.com\/contact\/\">Contactez-nous<\/a> et d\u00e9couvrez le portail en direct et en personne lors d&rsquo;une d\u00e9monstration d\u00e9taill\u00e9e.\n\n\n\n<p><a id=\"_msocom_1\"><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le traitement des messages bloqu\u00e9s contribue \u00e0 la charge de travail quotidienne de chaque administrateur de s\u00e9curit\u00e9 des e-mails. Gr\u00e2ce \u00e0 la nouvelle fonctionnalit\u00e9 \u00ab Quarantine Release \u00bb incluse dans le portail d&rsquo;administration myEAS de Retarus, les \u00e9quipes d&rsquo;assistance technique sont d\u00e9sormais en mesure de r\u00e9soudre ce type de demandes en quelques secondes. Des options de recherche et de filtrage tr\u00e8s pr\u00e9cises simplifient le travail, tout en garantissant la transparence et la r\u00e9solution rapide des tickets d&rsquo;assistance.<\/p>\n","protected":false},"author":12,"featured_media":9621,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[8],"tags":[102],"class_list":["post-9616","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-email-security"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Meilleure vue d&#039;ensemble, assistance plus rapide : \u00ab Quarantine Release \u00bb dans myEAS - Retarus Corporate Blog - FR<\/title>\n<meta name=\"description\" content=\"Le traitement des messages bloqu\u00e9s contribue \u00e0 la charge de travail quotidienne de chaque administrateur de s\u00e9curit\u00e9 des e-mails. Gr\u00e2ce \u00e0 la nouvelle fonctionnalit\u00e9 \u00ab Quarantine Release \u00bb incluse dans le portail d&#039;administration myEAS de Retarus, les \u00e9quipes d&#039;assistance technique sont d\u00e9sormais en mesure de r\u00e9soudre ce type de demandes en quelques secondes. Des options de recherche et de filtrage tr\u00e8s pr\u00e9cises simplifient le travail, tout en garantissant la transparence et la r\u00e9solution rapide des tickets d&#039;assistance.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.retarus.com\/blog\/fr\/mehr-uebersicht-schnellerer-support-quarantine-release-in-myeas\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Meilleure vue d&#039;ensemble, assistance plus rapide : \u00ab Quarantine Release \u00bb dans myEAS\" \/>\n<meta property=\"og:description\" content=\"Le traitement des messages bloqu\u00e9s contribue \u00e0 la charge de travail quotidienne de chaque administrateur de s\u00e9curit\u00e9 des e-mails. Gr\u00e2ce \u00e0 la nouvelle fonctionnalit\u00e9 \u00ab Quarantine Release \u00bb incluse dans le portail d&#039;administration myEAS de Retarus, les \u00e9quipes d&#039;assistance technique sont d\u00e9sormais en mesure de r\u00e9soudre ce type de demandes en quelques secondes. Des options de recherche et de filtrage tr\u00e8s pr\u00e9cises simplifient le travail, tout en garantissant la transparence et la r\u00e9solution rapide des tickets d&#039;assistance.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.retarus.com\/blog\/fr\/mehr-uebersicht-schnellerer-support-quarantine-release-in-myeas\/\" \/>\n<meta property=\"og:site_name\" content=\"Retarus Corporate Blog - FR\" \/>\n<meta property=\"article:published_time\" content=\"2025-10-15T14:12:11+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-28T16:01:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.retarus.com\/blog\/fr\/wp-content\/uploads\/sites\/24\/2025\/10\/AdobeStock_608096185.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"S\u00f6ren Schulte\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"S\u00f6ren Schulte\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.retarus.com\\\/blog\\\/fr\\\/mehr-uebersicht-schnellerer-support-quarantine-release-in-myeas\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.retarus.com\\\/blog\\\/fr\\\/mehr-uebersicht-schnellerer-support-quarantine-release-in-myeas\\\/\"},\"author\":{\"name\":\"S\u00f6ren Schulte\",\"@id\":\"https:\\\/\\\/www.retarus.com\\\/blog\\\/fr\\\/#\\\/schema\\\/person\\\/da5eb37e5936738ea4e12be8b429433d\"},\"headline\":\"Meilleure vue d&rsquo;ensemble, assistance plus rapide : \u00ab Quarantine Release \u00bb dans myEAS\",\"datePublished\":\"2025-10-15T14:12:11+00:00\",\"dateModified\":\"2025-10-28T16:01:05+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.retarus.com\\\/blog\\\/fr\\\/mehr-uebersicht-schnellerer-support-quarantine-release-in-myeas\\\/\"},\"wordCount\":706,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.retarus.com\\\/blog\\\/fr\\\/mehr-uebersicht-schnellerer-support-quarantine-release-in-myeas\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.retarus.com\\\/blog\\\/fr\\\/wp-content\\\/uploads\\\/sites\\\/24\\\/2025\\\/10\\\/AdobeStock_608096185.jpg\",\"keywords\":[\"Email Security\"],\"articleSection\":[\"News\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.retarus.com\\\/blog\\\/fr\\\/mehr-uebersicht-schnellerer-support-quarantine-release-in-myeas\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.retarus.com\\\/blog\\\/fr\\\/mehr-uebersicht-schnellerer-support-quarantine-release-in-myeas\\\/\",\"url\":\"https:\\\/\\\/www.retarus.com\\\/blog\\\/fr\\\/mehr-uebersicht-schnellerer-support-quarantine-release-in-myeas\\\/\",\"name\":\"Meilleure vue d'ensemble, assistance plus rapide : \u00ab Quarantine Release \u00bb dans myEAS - Retarus Corporate Blog - FR\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.retarus.com\\\/blog\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.retarus.com\\\/blog\\\/fr\\\/mehr-uebersicht-schnellerer-support-quarantine-release-in-myeas\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.retarus.com\\\/blog\\\/fr\\\/mehr-uebersicht-schnellerer-support-quarantine-release-in-myeas\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.retarus.com\\\/blog\\\/fr\\\/wp-content\\\/uploads\\\/sites\\\/24\\\/2025\\\/10\\\/AdobeStock_608096185.jpg\",\"datePublished\":\"2025-10-15T14:12:11+00:00\",\"dateModified\":\"2025-10-28T16:01:05+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.retarus.com\\\/blog\\\/fr\\\/#\\\/schema\\\/person\\\/da5eb37e5936738ea4e12be8b429433d\"},\"description\":\"Le traitement des messages bloqu\u00e9s contribue \u00e0 la charge de travail quotidienne de chaque administrateur de s\u00e9curit\u00e9 des e-mails. 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