{"id":33169,"date":"2020-12-22T14:52:28","date_gmt":"2020-12-22T14:52:28","guid":{"rendered":"https:\/\/www.retarus.com\/blog\/what-does-actually-mean-new-email-security-glossary-brings-clarity-to-users\/"},"modified":"2026-08-06T10:59:18","modified_gmt":"2026-08-06T10:59:18","slug":"what-does-actually-mean-new-email-security-glossary-brings-clarity-to-users","status":"publish","type":"post","link":"https:\/\/www.retarus.com\/blog\/it\/what-does-actually-mean-new-email-security-glossary-brings-clarity-to-users\/","title":{"rendered":"\u201cCosa significa esattamente&#8230;?\u201d &#8211; Nuovo glossario Email Security: maggiore chiarezza per gli utenti"},"content":{"rendered":" <p class=\"wp-block-paragraph\">DKIM, NDR Spam, SPF, CxO Fraud: ci sono molte ragioni per cui un messaggio pu\u00f2 essere \u201cfiltrato\u201d da Email Security e non essere consegnato alla casella di posta dell&#8217;utente.<\/p>   <p class=\"wp-block-paragraph\">Mentre i termini menzionati sono nozioni di routine per gli amministratori IT e i responsabili della sicurezza, gli utenti finali che cercano nella loro personale quarantena di posta elettronica possono spesso avere l&#8217;impressione di trovarsi di fronte ad un mistero incomprensibile. Cosa significano esattamente le abbreviazioni? Si pu\u00f2 nonostante scaricare l&#8217;email? O il messaggio rappresenta un rischio per la sicurezza?<\/p>   <h2 class=\"wp-block-heading\" id=\"h-il-glossario-online-fornisce-chiarimenti-agli-utenti-finali\">Il glossario online fornisce chiarimenti agli utenti finali<\/h2>   <p class=\"wp-block-paragraph\">Per fornire risposte a queste domande ai fini di una migliore \u201cconsapevolezza dell\u2019utente\u201d, il <a href=\"https:\/\/www.retarus.com\/it\/glossary\/\" target=\"_blank\" rel=\"noreferrer noopener\">glossario<\/a> di <a href=\"https:\/\/www.retarus.com\/it\/services\/email-security\/\" target=\"_blank\" rel=\"noreferrer noopener\">Retarus Email Security<\/a> \u00e8 stato ora radicalmente rivisto. L&#8217;indice di riferimento virtuale \u00e8 ora disponibile in una versione pi\u00f9 dettagliata e spiegata in un linguaggio pi\u00f9 facilmente comprensibile (anche per gli utenti meno tecnicamente orientati). Come tutte le altre interfacce utente dei servizi di Retarus, anche questa \u00e8 disponibile in cinque diverse lingue.<\/p>   <p class=\"wp-block-paragraph\">Ognuno dei potenziali motivi per filtrare un messaggio all&#8217;interno del servizio di Retarus Email Security ha la propria, separata voce di glossario. Per accedere alla relativa spiegazione, basta fare clic all\u2019interno dell\u2019Email Security Report personale consegnato automaticamente ogni giorno, il cosiddetto \u201cdigest\u201d:<\/p>   <div class=\"wp-block-image\"><figure data-wp-context=\"{&quot;imageId&quot;:&quot;6aa3bb6896f72&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6aa3bb6896f72\" class=\"aligncenter size-large is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.retarus.com\/blog\/en\/wp-content\/uploads\/sites\/22\/2020\/12\/email-security-report-filter.png\" alt=\"\" class=\"wp-image-1372\" width=\"507\" height=\"128\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption>Esempio di messaggio \u201cEmail Security Report\u201d con elenco di tutti i messaggi di posta elettronica bloccati o spostati nella quarantena personale. Facendo clic sulle voci della prima colonna si accede direttamente alla voce corrispondente del glossario.<\/figcaption><\/figure><\/div>   <h2 class=\"wp-block-heading\" id=\"h-pi-consapevolezza-dell-utente-corrisponde-a-meno-richieste-di-supporto\">Pi\u00f9 \u201cconsapevolezza dell\u2019utente\u201d corrisponde a meno richieste di supporto<\/h2>   <p class=\"wp-block-paragraph\">Retarus si impegna costantemente per aumentare la consapevolezza degli utenti finali sulla sicurezza delle e-mail. Se le informazioni sui metodi di attacco (come il phishing o i virus pi\u00f9 recenti) sono il pi\u00f9 possibile dettagliate e semplici da capire, non aumenta solo il livello di sicurezza all\u2019interno dell\u2019azienda, ma diminuisce anche la necessit\u00e0 di ricorrere spesso a richieste nei confronti dell\u2019assistenza IT interna. I collaboratori di quel settore possono pertanto dedicarsi ad altri lavori pi\u00f9 urgenti.<\/p>   <h2 class=\"wp-block-heading\" id=\"h-il-portale-quarantena-utenti-fornisce-informazioni-dettagliate-su-ogni-e-mail\">Il portale \u201cQuarantena utenti\u201d fornisce informazioni dettagliate su ogni e-mail<\/h2>   <p class=\"wp-block-paragraph\">Gli utenti di Retarus ricevono in tempo reale ulteriori dettagli sui loro messaggi bloccati o in quarantena tramite un <a href=\"https:\/\/www.retarus.com\/blog\/it\/new-quarantine-new-administration-new-monitoring\/\" target=\"_blank\" rel=\"noreferrer noopener\">portale di quarantena per utenti basato su browser<\/a>. Oltre alle informazioni contenute nel glossario, questo include anche un\u2019intuitiva codifica a colori corrispondente al livello di minaccia, alcune opzioni di ricerca estese (ad esempio per allegati o causa della quarantena) e la possibilit\u00e0 di visualizzare in anteprima i messaggi e-mail non recapitati.<\/p>   <div class=\"wp-block-image\"><figure data-wp-context=\"{&quot;imageId&quot;:&quot;6aa3bb68973e3&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6aa3bb68973e3\" class=\"aligncenter size-large is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.retarus.com\/blog\/wp-content\/uploads\/sites\/41\/2026\/07\/email-quarantine-detailed-view-mobile-3.png\" alt=\"\" class=\"wp-image-8433\" width=\"288\" height=\"512\" srcset=\"https:\/\/www.retarus.com\/blog\/wp-content\/uploads\/sites\/41\/2026\/07\/email-quarantine-detailed-view-mobile-3.png 750w, https:\/\/www.retarus.com\/blog\/wp-content\/uploads\/sites\/41\/2026\/07\/email-quarantine-detailed-view-mobile-3-169x300.png 169w, https:\/\/www.retarus.com\/blog\/wp-content\/uploads\/sites\/41\/2026\/07\/email-quarantine-detailed-view-mobile-3-576x1024.png 576w\" sizes=\"auto, (max-width: 288px) 100vw, 288px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption>Visualizzazione dettagliata di una e-mail all&#8217;interno del portale &#8220;User Quarantine&#8221;. Oltre alle informazioni sulla probabilit\u00e0 di spam e sul livello di minaccia, agli utenti viene fornito anche un link alla corrispondente voce del glossario nella parte inferiore dello schermo.<\/figcaption><\/figure><\/div>   <h2 class=\"wp-block-heading\" id=\"h-pi-delucidazione-gi-nel-digest\">Pi\u00f9 delucidazione, gi\u00e0 nel digest<\/h2>   <p class=\"wp-block-paragraph\">Come passo successivo, Retarus sta progettando il rinnovo sostanziale della struttura e delle spiegazioni all\u2019interno delle e-mail del \u201cSecurity Report\u201d , in modo da informare ancora meglio gli utenti sulle ragioni del filtraggio e sulle potenziali conseguenze, ottimizzando ulteriormente la loro protezione. <\/p> ","protected":false},"excerpt":{"rendered":"<p>Una maggiore \u201cconsapevolezza dell\u2019utente\u201d: il glossario Retarus Email Security \u00e8 stato completamente rivisto e ampliato per includere informazioni di facile comprensione sui metodi di attacco 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