{"id":10376,"date":"2026-02-19T15:20:06","date_gmt":"2026-02-19T14:20:06","guid":{"rendered":"https:\/\/www.retarus.com\/blog\/us\/?p=10376"},"modified":"2026-02-19T15:20:07","modified_gmt":"2026-02-19T14:20:07","slug":"how-do-you-migrate-to-cloud-fax-without-disrupting-existing-ehr-integrations","status":"publish","type":"post","link":"https:\/\/www.retarus.com\/blog\/us\/how-do-you-migrate-to-cloud-fax-without-disrupting-existing-ehr-integrations\/","title":{"rendered":"How Do You Migrate to Cloud Fax Without Disrupting Existing EHR Integrations?"},"content":{"rendered":"\n

Healthcare organizations are under constant pressure to modernize infrastructure while maintaining uninterrupted clinical workflows. From changes to Medicare and Medicaid reimbursements, to tightening regulations and compliance needs.<\/p>\n\n\n\n

Despite digital transformation initiatives, fax remains deeply embedded in healthcare operations, from referrals and prior authorizations to medical records exchange and payer communications. So, when organizations consider migrating from an on-premises fax server to a cloud fax solution, one question inevitably comes up: Will this disrupt our EHR workflows?<\/p>\n\n\n\n

In the latest episode of \u201cOK. Got it.\u201d, Chris Vaccaro sat down with Senior Product Evangelist Marcus Ionker to discuss what \u201cseamless integration\u201d really means in healthcare messaging. How can organizations modernize fax infrastructure without impacting providers, administrators, or patients?<\/p>\n\n\n\n

Let\u2019s break it down.<\/p>\n\n\n\n

Why Cloud Fax Integration Matters in Healthcare IT<\/h2>\n\n\n\n

Healthcare IT environments are uniquely complex. Most hospitals, health systems, clinics, and payers rely heavily on EHR platforms such as Epic, Cerner and others. Fax workflows are often embedded directly into these systems, meaning any change to the fax layer must preserve existing ingest mechanisms, routing logic, and user interfaces.<\/p>\n\n\n\n

The goal isn\u2019t to change how clinicians work, the goal is to modernize the infrastructure behind the workflow.<\/p>\n\n\n\n

What Does \u201cSeamless Integration\u201d Actually Mean?<\/h2>\n\n\n\n

\u201cSeamless integration\u201d is a phrase used often in healthcare technology marketing, but in practice, it means something specific. Users continue sending and receiving faxes within their EHR interface, while existing document ingestion workflows remain intact. Minimal retraining is required, because utilizing, reporting and audit trails remain consistent. A good partner will also ensure downtime during migration is avoided.<\/p>\n\n\n\n

In the case of an Epic fax integration, for example, users connect through Epic\u2019s defined web fax interface. From the clinician\u2019s perspective, nothing changes. Behind the scenes, however, the organization moves from aging on-prem fax servers to a secure, scalable, HIPAA-compliant cloud infrastructure.<\/p>\n\n\n\n

Migrating from On-Prem Fax to Cloud Fax: What Healthcare Organizations Should Expect<\/h2>\n\n\n\n

Healthcare organizations often hesitate to move away from legacy fax servers because of concerns like:<\/p>\n\n\n\n