{"id":50106,"date":"2023-10-18T16:01:01","date_gmt":"2023-10-18T14:01:01","guid":{"rendered":"https:\/\/www.retarus.com\/fr\/case-study-samedi\/"},"modified":"2024-02-06T11:57:23","modified_gmt":"2024-02-06T10:57:23","slug":"case-study-samedi","status":"publish","type":"post","link":"https:\/\/www.retarus.com\/fr\/case-study-samedi\/","title":{"rendered":"Coordination des rendez-vous\u00a0: l’entreprise samedi notifie les patients via les services Transactional Email et SMS de Retarus"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"L'entreprise allemande d'e-sant\u00e9 baptis\u00e9e samedi a int\u00e9gr\u00e9 Retarus Transactional Email et Enterprise SMS Services dans sa plateforme et g\u00e8re ainsi l'ensemble de la communication avec les patients de ses clients\u2026","protected":false},"author":3,"featured_media":50107,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"[et_pb_section fb_built=\"1\" module_class=\"ret_padding_120-0 cc-fax ret_diagonal_1_dark \" _builder_version=\"4.21.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_row column_structure=\"3_5,2_5\" _builder_version=\"4.22.2\" _module_preset=\"default\" locked=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"3_5\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Header\" _builder_version=\"4.22.2\" _module_preset=\"default\" background_layout=\"dark\" global_colors_info=\"{}\"]

Coordination des rendez-vous\u00a0: <\/span>L'entreprise Samedi notifie les patients via les services Transactional Email et SMS de Retarus<\/h1>\r\n

L'entreprise berlinoise samedi offre une plateforme permettant aux \u00e9tablissements m\u00e9dicaux de coordonner num\u00e9riquement les traitements de leurs patients. La communication se fait ainsi via Transactional Email<\/strong> et les Enterprise SMS Services<\/strong> de Retarus.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"2_5\" _builder_version=\"4.22.2\" _module_preset=\"default\" background_image=\"https:\/\/www.retarus.com\/ri\/wp-content\/uploads\/sites\/28\/2023\/10\/retarus_customer-story_samedi_header.jpg\" global_colors_info=\"{}\"][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.19.4\" _module_preset=\"default\" custom_css_main_element=\"position: absolute;|| top: 0;|| z-index: 999;|| right: 0;|| background: transparent;|| width: 100%;\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.19.4\" _module_preset=\"default\" width=\"100%\" max_width=\"100%\" custom_padding=\"0px|30px|0px|0px|false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.19.4\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"DO NOT DELETE - Social Sharing\" _builder_version=\"4.19.4\" _module_preset=\"default\" text_orientation=\"right\" custom_margin=\"-10px||||false|false\" locked=\"off\" global_colors_info=\"{}\"][content type=\"contblock\" name=\"social-sharing-sidebar\"][\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" disabled_on=\"on|off|off\" admin_label=\"Customer Information \" module_class=\"cc-fax\" _builder_version=\"4.21.0\" background_color=\"#F3F5F7\" transparent_background=\"off\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_4,1_4,1_4,1_4\" use_custom_gutter=\"on\" make_equal=\"on\" custom_padding_last_edited=\"on|tablet\" _builder_version=\"4.21.0\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" max_width=\"100%\" custom_padding=\"0px||0px||false|false\" custom_padding_tablet=\"||25px||false|false\" custom_padding_phone=\"||25px||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"1_4\" module_class=\"ret_valign\" _builder_version=\"4.21.0\" custom_padding=\"|||\" custom_css_main_element=\"display:flex;||flex-direction:row;\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_image src=\"https:\/\/www.retarus.com\/ri\/wp-content\/uploads\/sites\/28\/2023\/10\/samedi-logo.png\" alt=\"GMX\" title_text=\"samedi-logo\" admin_label=\"Logo\" _builder_version=\"4.22.2\" _module_preset=\"default\" max_height=\"120px\" custom_margin=\"||0px|-10px|false|false\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"1_4\" module_class=\"ret_valign\" _builder_version=\"4.21.0\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_text admin_label=\"Industry\" _builder_version=\"4.22.2\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" custom_margin=\"||0px||false|false\" global_colors_info=\"{}\"]Secteur<\/b>\r\nSant\u00e9 publique[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" module_class=\"ret_valign\" _builder_version=\"4.21.0\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_text admin_label=\"Mitarbeiter\" _builder_version=\"4.22.2\" _module_preset=\"default\" custom_margin=\"||0px||false|false\" global_colors_info=\"{}\"]Employ\u00e9s<\/b>\r\n120+[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" module_class=\"ret_valign\" _builder_version=\"4.21.0\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_text admin_label=\"Web\" _builder_version=\"4.22.2\" _module_preset=\"default\" custom_margin=\"||0px||false|false\" global_colors_info=\"{}\"]Site Web<\/b>\r\nwww.samedi.com<\/a>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Basic Situation + Objective\" module_id=\"context\" module_class=\"ret_padding_100-0 cc-fax\" _builder_version=\"4.21.0\" background_color=\"#ffffff\" z_index_tablet=\"500\" box_shadow_horizontal_tablet=\"0px\" box_shadow_vertical_tablet=\"0px\" box_shadow_blur_tablet=\"40px\" box_shadow_spread_tablet=\"0px\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_4,1_2,1_4\" use_custom_gutter=\"on\" make_equal=\"on\" admin_label=\"Row\" module_class=\"cc-fax\" _builder_version=\"4.21.0\" _module_preset=\"default\" max_width=\"100%\" custom_margin=\"||||false|false\" custom_margin_tablet=\"||||false|false\" custom_margin_phone=\"||||false|false\" custom_margin_last_edited=\"on|phone\" custom_padding=\"0px||||false|false\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"1_4\" _builder_version=\"4.21.0\" _module_preset=\"default\" custom_padding=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Basic Situation\" _builder_version=\"4.22.2\" _module_preset=\"default\" module_alignment=\"right\" custom_margin=\"||0px||false|false\" global_colors_info=\"{}\"]Situation initiale<\/span>\r\n

\u00c0 la recherche d'une solution fiable et conforme \u00e0 la protection des donn\u00e9es<\/h2>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.21.0\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.22.2\" _module_preset=\"default\" max_width=\"90%\" module_alignment=\"left\" custom_margin=\"43px||||false|false\" custom_margin_tablet=\"0px||||false|false\" custom_margin_phone=\"0px||||false|false\" custom_margin_last_edited=\"on|desktop\" global_colors_info=\"{}\"]

Depuis 2008, l'entreprise d'e-sant\u00e9 Samedi accompagne les cabinets m\u00e9dicaux, les cliniques et les maisons m\u00e9dicales dans leur num\u00e9risation. Ce service innovant lib\u00e8re le personnel de ses t\u00e2ches administratives et int\u00e8gre activement les patients dans le processus de traitement. L'objectif vis\u00e9 est de rendre la coordination des traitements simple, s\u00fbre et efficace pour toutes les personnes concern\u00e9es, \u00e0\u00a0l'aide de services num\u00e9riques, de l'admission des patients jusqu'au traitement, et \u00e0 la gestion des m\u00e9decins r\u00e9f\u00e9rents.<\/p>\r\n

Les donn\u00e9es personnelles et m\u00e9dicales trait\u00e9es via Samedi sont particuli\u00e8rement sensibles. La connexion des \u00e9tablissements m\u00e9dicaux s'effectue d\u00e8s le d\u00e9but via un chiffrement de bout en bout sp\u00e9cialement con\u00e7u \u00e0 cet effet et prot\u00e9g\u00e9 par un brevet europ\u00e9en, qui combine des proc\u00e9d\u00e9s sym\u00e9triques et asym\u00e9triques. Il est donc crucial qu'une solution s\u00fbre et conforme \u00e0 la protection des donn\u00e9es soit utilis\u00e9e \u00e9galement pour la communication avec les patients.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_4,1_2,1_4\" use_custom_gutter=\"on\" make_equal=\"on\" admin_label=\"Row\" module_id=\"objective\" module_class=\"cc-fax\" _builder_version=\"4.21.0\" _module_preset=\"default\" max_width=\"100%\" custom_margin=\"||||false|false\" custom_margin_tablet=\"||||false|false\" custom_margin_phone=\"||||false|false\" custom_margin_last_edited=\"on|phone\" custom_padding=\"50px||||false|false\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"1_4\" _builder_version=\"4.21.0\" _module_preset=\"default\" custom_padding=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Objective\" _builder_version=\"4.22.2\" _module_preset=\"default\" module_alignment=\"right\" custom_margin=\"||0px||false|false\" global_colors_info=\"{}\"]Objectif<\/span>\r\n

Conformit\u00e9 au RGPD et livraison sur le cloud<\/h2>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.22.2\" _module_preset=\"default\" max_width=\"90%\" module_alignment=\"left\" custom_margin=\"43px||||false|false\" custom_margin_tablet=\"0px||||false|false\" custom_margin_phone=\"||||false|false\" custom_margin_last_edited=\"on|desktop\" global_colors_info=\"{}\"]

Avec la suppression de la d\u00e9cision d'ad\u00e9quation apr\u00e8s l'arr\u00eat Schrems\u00a0II, l'entreprise berlinoise a elle aussi imm\u00e9diatement r\u00e9\u00e9valu\u00e9 la situation et s'est concentr\u00e9e sur des partenaires appropri\u00e9s en Europe. Ses services devaient absolument \u00eatre conformes au RGPD (en particulier \u00e0 l'article\u00a09) et utiliser un mod\u00e8le de livraison sur cloud. C'est pour cela que Retarus a figur\u00e9 au premier rang de la liste des candidats s\u00e9lectionn\u00e9s.<\/p>\r\n

En tant qu'entreprise g\u00e9r\u00e9e par ses propri\u00e9taires et dont le si\u00e8ge social se trouve en Allemagne, Retarus garantit pour l'Europe un traitement des donn\u00e9es des clients 100\u00a0% conforme au RGPD dans des datacenters exploit\u00e9s en interne et auditables \u00e0 tout moment. Le syst\u00e8me de gestion de la s\u00e9curit\u00e9 de l'information (ISMS) est v\u00e9rifi\u00e9 conform\u00e9ment \u00e0 la norme SOC2\u00a0Type\u00a0II et certifi\u00e9 selon la norme ISO\/IEC\u00a027001:2017. L'Enterprise Cloud<\/strong><\/a> de Retarus se passe enti\u00e8rement d'hyperscaler am\u00e9ricain et correspondait ainsi sans r\u00e9serve aux souhaits et aux attentes de Samedi.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Quote\" module_class=\"cc-bi ret_padding_80-0 ret_bg_darkblue\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_enable_color=\"off\" background_enable_image=\"off\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Quote\" _builder_version=\"4.22.2\" _module_preset=\"default\" text_orientation=\"center\" background_layout=\"dark\" global_colors_info=\"{}\"]

\"Tout comme samedi, Retarus attache une grande importance \u00e0 la protection des donn\u00e9es et \u00e0 la conformit\u00e9. Les services ont pu \u00eatre int\u00e9gr\u00e9s facilement dans notre plateforme via des interfaces de programmation modernes et fonctionnent rapidement et de mani\u00e8re fiable.\"<\/p>\r\nMichael Siebert \/\/ Chief Principal Engineer (CPE), samedi GmbH[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Implementation\/Challenge\" module_id=\"challenge\" module_class=\"ret_padding_100-0 cc-fax\" _builder_version=\"4.21.0\" background_color=\"#ffffff\" transparent_background=\"off\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_4,1_2,1_4\" use_custom_gutter=\"on\" make_equal=\"on\" admin_label=\"Row\" module_class=\"cc-fax\" _builder_version=\"4.21.0\" _module_preset=\"default\" max_width=\"100%\" custom_padding=\"0px||||false|false\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"1_4\" _builder_version=\"4.21.0\" _module_preset=\"default\" custom_padding=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Umsetzung\/Herausforderung\" _builder_version=\"4.22.2\" _module_preset=\"default\" module_alignment=\"right\" custom_margin=\"||0px||false|false\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"]M\u00e9thode<\/span>\r\n

Int\u00e9gration en deux jours<\/h2>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.22.2\" _module_preset=\"default\" max_width=\"90%\" module_alignment=\"left\" custom_margin=\"43px||||false|false\" custom_margin_tablet=\"0px||||false|false\" custom_margin_phone=\"0px||||false|false\" custom_margin_last_edited=\"on|phone\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]

L'ancien prestataire de services de messagerie de samedi a donc \u00e9t\u00e9 remplac\u00e9 apr\u00e8s un examen approfondi. Lors du passage \u00e0 Transactional Email<\/strong><\/a>, le service d'impl\u00e9mentation de Retarus a pu d\u00e9montrer sa rapidit\u00e9\u00a0: l'int\u00e9gration a \u00e9t\u00e9 r\u00e9alis\u00e9 par Retarus en deux jours seulement - un d\u00e9lai critique, car samedi a \u00e9t\u00e9 charg\u00e9, entre autres, en tant que partenaire technologique, de la r\u00e9servation des rendez-vous de vaccination contre la COVID-19 du Land allemand de la Sarre.<\/p>\r\n

Apr\u00e8s les bonnes exp\u00e9riences avec l'envoi d'e-mails, samedi a \u00e9galement opt\u00e9 pour les Enterprise SMS Services<\/strong><\/a> de Retarus pour les messages courts. Comme pour les e-mails, samedi b\u00e9n\u00e9ficie ici d'une distribution fiable et rapide, notamment gr\u00e2ce \u00e0 l'Active Carrier Management. Des fonctions telles que l'option de remplacement (notification des rendez-vous qui se lib\u00e8rent plus t\u00f4t) sont indispensables au bon d\u00e9roulement des op\u00e9rations, tant dans les \u00e9tablissements de sant\u00e9 que pour les patients.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_text disabled_on=\"off|off|off\" admin_label=\"Services\" module_class=\"ret_wider\" _builder_version=\"4.22.2\" _module_preset=\"default\" background_color=\"#44546a\" background_layout=\"dark\" max_width_tablet=\"50%\" max_width_phone=\"100%\" max_width_last_edited=\"on|tablet\" module_alignment=\"right\" custom_margin=\"43px||||false|false\" custom_margin_tablet=\"0px||||false|false\" custom_margin_phone=\"0px||||false|false\" custom_margin_last_edited=\"on|tablet\" custom_padding=\"30px|30px|7px|30px|false|false\" module_alignment_tablet=\"left\" module_alignment_phone=\"left\" module_alignment_last_edited=\"on|phone\" global_colors_info=\"{}\"]

Les services de Retarus en pratique<\/h3>\r\n