{"id":50231,"date":"2023-11-28T10:20:37","date_gmt":"2023-11-28T09:20:37","guid":{"rendered":"https:\/\/www.retarus.com\/fr\/case-study-medbo\/"},"modified":"2024-04-29T10:29:03","modified_gmt":"2024-04-29T08:29:03","slug":"case-study-medbo","status":"publish","type":"post","link":"https:\/\/www.retarus.com\/fr\/case-study-medbo\/","title":{"rendered":"Des experts \u00e0 tous les niveaux\u00a0: Retarus s\u00e9curise int\u00e9gralement les bo\u00eetes de messagerie du prestataire de services de sant\u00e9 medbo"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"L'entreprise de sant\u00e9 medbo utilise depuis plusieurs ann\u00e9es la solution Email Security de Retarus bas\u00e9e sur le cloud pour s\u00e9curiser la communication par e-mail de ses quelque 3800\u00a0employ\u00e9s. \"Nous avons\u2026","protected":false},"author":23,"featured_media":50233,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"[et_pb_section fb_built=\"1\" module_class=\"ret_padding_120-0 cc-seccomp ret_diagonal_1_dark \" _builder_version=\"4.23.1\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_row column_structure=\"3_5,2_5\" _builder_version=\"4.23.1\" _module_preset=\"default\" locked=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"3_5\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Header\" _builder_version=\"4.23.1\" _module_preset=\"default\" background_layout=\"dark\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]

Des experts \u00e0 tous les niveaux<\/span>Retarus s\u00e9curise int\u00e9gralement les bo\u00eetes de messagerie du prestataire de services de sant\u00e9 medbo<\/h1>\r\n

Entreprise de sant\u00e9 allemande medbo utilise depuis plusieurs ann\u00e9es la solution Email Security<\/strong> de Retarus bas\u00e9e sur le cloud pour s\u00e9curiser la communication par e-mail de ses 3 800\u00a0employ\u00e9s. \"Nous avons besoin de solutions absolument fiables pour la communication par e-mail\u00a0: la protection des donn\u00e9es est un imp\u00e9ratif absolu dans l'environnement hospitalier\", explique medbo pour justifier son choix.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"2_5\" _builder_version=\"4.23.1\" _module_preset=\"default\" background_image=\"https:\/\/www.retarus.com\/ri\/wp-content\/uploads\/sites\/28\/2023\/11\/retarus-customer-story-medbo-header.jpg\" global_colors_info=\"{}\"][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.23.1\" _module_preset=\"default\" custom_css_main_element=\"position: absolute;|| top: 0;|| z-index: 999;|| right: 0;|| background: transparent;|| width: 100%;\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.19.4\" _module_preset=\"default\" width=\"100%\" max_width=\"100%\" custom_padding=\"0px|30px|0px|0px|false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.19.4\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"DO NOT DELETE - Social Sharing\" _builder_version=\"4.19.4\" _module_preset=\"default\" text_orientation=\"right\" custom_margin=\"-10px||||false|false\" locked=\"off\" global_colors_info=\"{}\"][content type=\"contblock\" name=\"social-sharing-sidebar\"][\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" disabled_on=\"on|off|off\" admin_label=\"Customer Information \" module_class=\"cc-seccomp\" _builder_version=\"4.23.1\" background_color=\"#F3F5F7\" transparent_background=\"off\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_4,1_4,1_4,1_4\" use_custom_gutter=\"on\" make_equal=\"on\" custom_padding_last_edited=\"on|tablet\" _builder_version=\"4.21.0\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" max_width=\"100%\" custom_padding=\"0px||0px||false|false\" custom_padding_tablet=\"||25px||false|false\" custom_padding_phone=\"||25px||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"1_4\" module_class=\"ret_valign\" _builder_version=\"4.21.0\" custom_padding=\"|||\" custom_css_main_element=\"display:flex;||flex-direction:row;\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_image src=\"https:\/\/www.retarus.com\/ri\/wp-content\/uploads\/sites\/28\/2023\/11\/medbo-logo.png\" alt=\"GMX\" title_text=\"medbo-logo\" admin_label=\"Logo\" _builder_version=\"4.23.1\" _module_preset=\"default\" max_height=\"120px\" custom_margin=\"||0px|-10px|false|false\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"1_4\" module_class=\"ret_valign\" _builder_version=\"4.21.0\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_text admin_label=\"Industry\" _builder_version=\"4.23.1\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" custom_margin=\"||0px||false|false\" global_colors_info=\"{}\"]Secteur<\/b>\r\nSant\u00e9 publique[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" module_class=\"ret_valign\" _builder_version=\"4.21.0\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_text admin_label=\"Mitarbeiter\" _builder_version=\"4.23.1\" _module_preset=\"default\" custom_margin=\"||0px||false|false\" global_colors_info=\"{}\"]Employ\u00e9s<\/b>\r\n3 800[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" module_class=\"ret_valign\" _builder_version=\"4.21.0\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_text admin_label=\"Web\" _builder_version=\"4.23.1\" _module_preset=\"default\" custom_margin=\"||0px||false|false\" global_colors_info=\"{}\"]Site Web<\/b>\r\nwww.medbo.de<\/a>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Basic Situation + Objective\" module_id=\"context\" module_class=\"ret_padding_100-0 cc-seccomp\" _builder_version=\"4.23.1\" background_color=\"#ffffff\" z_index_tablet=\"500\" box_shadow_horizontal_tablet=\"0px\" box_shadow_vertical_tablet=\"0px\" box_shadow_blur_tablet=\"40px\" box_shadow_spread_tablet=\"0px\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_4,1_2,1_4\" use_custom_gutter=\"on\" make_equal=\"on\" admin_label=\"Row\" module_class=\"cc-fax\" _builder_version=\"4.21.0\" _module_preset=\"default\" max_width=\"100%\" custom_margin=\"||||false|false\" custom_margin_tablet=\"||||false|false\" custom_margin_phone=\"||||false|false\" custom_margin_last_edited=\"on|phone\" custom_padding=\"0px||||false|false\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"1_4\" _builder_version=\"4.21.0\" _module_preset=\"default\" custom_padding=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Basic Situation\" _builder_version=\"4.23.1\" _module_preset=\"default\" module_alignment=\"right\" custom_margin=\"||0px||false|false\" global_colors_info=\"{}\"]Situation initiale<\/span>\r\n

Protection des donn\u00e9es dans l'environnement hospitalier<\/h2>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.21.0\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.23.1\" _module_preset=\"default\" max_width=\"90%\" module_alignment=\"left\" custom_margin=\"43px||||false|false\" custom_margin_tablet=\"0px||||false|false\" custom_margin_phone=\"0px||||false|false\" custom_margin_last_edited=\"on|desktop\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]

L'entreprise municipale de soins de sant\u00e9 medbo a son si\u00e8ge \u00e0 Ratisbonne, mais est \u00e9galement pr\u00e9sente sur sept autres sites. Elle y g\u00e8re des cliniques et des h\u00f4pitaux de jour, des dispensaires, des centres de soins m\u00e9dicaux ainsi que des \u00e9tablissements de soins sp\u00e9cialis\u00e9s dans la psychiatrie et la psychoth\u00e9rapie, la neurologie, la p\u00e9dopsychiatrie et la psychiatrie l\u00e9gale. Medbo compte aussi trois cliniques universitaires, ainsi que de nombreuses \u00e9coles de soins infirmiers et l'un des plus grands instituts de formation dans le domaine de la sant\u00e9 en Allemagne.<\/p>\r\n

Alors qu'elle utilisait la solution de s\u00e9curit\u00e9 de la messagerie d'un fournisseur am\u00e9ricain, l'entreprise a souhait\u00e9 remplacer celle-ci, d'abord pour des raisons de co\u00fbts, puis pour des raisons de protection des donn\u00e9es. Il \u00e9tait n\u00e9cessaire de s\u00e9curiser un syst\u00e8me Exchange central exploit\u00e9 sur site pour des raisons de conformit\u00e9. Les sites \u00e9taient pour la plupart connect\u00e9s \u00e0 l'Internet \u00e0 haut d\u00e9bit via la fibre optique.\r\n<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_4,1_2,1_4\" use_custom_gutter=\"on\" make_equal=\"on\" admin_label=\"Row\" module_id=\"objective\" module_class=\"cc-fax\" _builder_version=\"4.21.0\" _module_preset=\"default\" max_width=\"100%\" custom_margin=\"||||false|false\" custom_margin_tablet=\"||||false|false\" custom_margin_phone=\"||||false|false\" custom_margin_last_edited=\"on|phone\" custom_padding=\"50px||||false|false\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"1_4\" _builder_version=\"4.21.0\" _module_preset=\"default\" custom_padding=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Objective\" _builder_version=\"4.23.1\" _module_preset=\"default\" module_alignment=\"right\" custom_margin=\"||0px||false|false\" global_colors_info=\"{}\"]Objectif<\/span>\r\n

S\u00e9curiser efficacement la solution Exchange sur site<\/h2>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.23.1\" _module_preset=\"default\" max_width=\"90%\" module_alignment=\"left\" custom_margin=\"43px||||false|false\" custom_margin_tablet=\"0px||||false|false\" custom_margin_phone=\"||||false|false\" custom_margin_last_edited=\"on|desktop\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]

Medbo a choisi Retarus pour s\u00e9curiser la messagerie, et ce, notamment parce que nous fournissons nos services \u00e0 partir de datacenters auditables que nous exploitons nous-m\u00eame en Allemagne. En outre, nous d\u00e9veloppons en interne des fonctions cl\u00e9s et offrons une assistance 24h\/24 et 7j\/7 gr\u00e2ce \u00e0 des collaborateurs internes, avec un excellent \"first call resolution rate\" (taux de r\u00e9solution au premier appel).<\/p>\r\n

L'entreprise a \u00e9galement \u00e9t\u00e9 convaincue par la livraison quasi-instantan\u00e9e des e-mails malgr\u00e9 un contr\u00f4le de s\u00e9curit\u00e9 optimal, ainsi que par l'utilisation simple et intuitive des portails en libre-service pour les administrateurs et les utilisateurs finaux (quarantaine en ligne). Ces aspects r\u00e9duisent consid\u00e9rablement la charge de travail de l'assistance informatique de medbo, car les employ\u00e9s peuvent traiter de nombreuses demandes de mani\u00e8re autonome. En ce qui concerne l'envoi chiffr\u00e9 de donn\u00e9es sensibles par e-mail, souvent indispensable dans le secteur de la sant\u00e9, Retarus a marqu\u00e9 des points gr\u00e2ce \u00e0 sa prise en charge de tous les standards courants (S\/MIME, PGP, OpenPGP, TLS) et \u00e0 sa solution Secure Webmailer bas\u00e9e sur navigateur pour les destinataires sans cryptage propre.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Quote\" module_class=\"cc-seccomp ret_padding_80-0 ret_bg_darkblue\" _builder_version=\"4.23.1\" _module_preset=\"default\" background_enable_color=\"off\" background_enable_image=\"off\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Quote\" _builder_version=\"4.23.1\" _module_preset=\"default\" text_orientation=\"center\" background_layout=\"dark\" global_colors_info=\"{}\"]

\"Retarus est d\u00e9sormais si bien \u00e9tabli chez medbo que nous pensons toujours \u00e0 vous en premier pour toutes les questions de messagerie \u00e9lectronique. On a le sentiment que chacun de vous sait ce qu'il\/elle fait.\"<\/p>\r\nJ\u00fcrgen Schmalzbauer \/\/ Chef de service du datacenter, d\u00e9partement des technologies de l'information et de la communication, medbo[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Implementation\/Challenge\" module_id=\"challenge\" module_class=\"ret_padding_100-0 cc-seccomp\" _builder_version=\"4.23.1\" background_color=\"#ffffff\" transparent_background=\"off\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_4,1_2,1_4\" use_custom_gutter=\"on\" make_equal=\"on\" admin_label=\"Row\" module_class=\"cc-fax\" _builder_version=\"4.21.0\" _module_preset=\"default\" max_width=\"100%\" custom_padding=\"0px||||false|false\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"1_4\" _builder_version=\"4.21.0\" _module_preset=\"default\" custom_padding=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Umsetzung\/Herausforderung\" _builder_version=\"4.23.1\" _module_preset=\"default\" module_alignment=\"right\" custom_margin=\"||0px||false|false\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"]M\u00e9thode<\/span>\r\n

Ajout successif des fonctions ATP<\/h2>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.23.1\" _module_preset=\"default\" max_width=\"90%\" module_alignment=\"left\" custom_margin=\"43px||||false|false\" custom_margin_tablet=\"0px||||false|false\" custom_margin_phone=\"0px||||false|false\" custom_margin_last_edited=\"on|phone\" global_colors_info=\"{}\"]

Au d\u00e9but, medbo n'utilisait que les fonctions de base de Retarus Email Security<\/strong>, telles que la protection contre les spams et les logiciels malveillants, puis au fil des ann\u00e9es, elle a ajout\u00e9 des modules suppl\u00e9mentaires. D\u00e9sormais, des fonctions ATP (Advanced Threat Protection) telles que Time-of-Click Protection (URL Rewriting) ou CxO Fraud Detection sont notamment utilis\u00e9es pour le contr\u00f4le des pi\u00e8ces jointes suspectes. En outre, medbo utilise aussi Retarus WebExpress<\/strong> pour la communication d'urgence par SMS.<\/p>\r\n

Pour la communication avec diff\u00e9rents partenaires, medbo utilise le cas \u00e9ch\u00e9ant le chiffrement de transport (Enforced TLS) obligatoire. J\u00fcrgen Schmalzbauer, chef de service du datacenter de medbo, appr\u00e9cie \u00e9galement la facilit\u00e9 de cr\u00e9ation de nouvelles bo\u00eetes de messagerie et de bo\u00eetes de messagerie fonctionnelles, ainsi que la possibilit\u00e9 de bloquer rapidement et facilement les pi\u00e8ces jointes class\u00e9es comme dangereuses en fonction du type de fichier.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_text disabled_on=\"off|off|off\" admin_label=\"Services\" module_class=\"ret_wider\" _builder_version=\"4.23.1\" _module_preset=\"default\" background_color=\"#44546a\" background_layout=\"dark\" max_width_tablet=\"50%\" max_width_phone=\"100%\" max_width_last_edited=\"on|tablet\" module_alignment=\"right\" custom_margin=\"43px||||false|false\" custom_margin_tablet=\"0px||||false|false\" custom_margin_phone=\"0px||||false|false\" custom_margin_last_edited=\"on|tablet\" custom_padding=\"30px|30px|7px|30px|false|false\" module_alignment_tablet=\"left\" module_alignment_phone=\"left\" module_alignment_last_edited=\"on|phone\" global_colors_info=\"{}\"]

Les services de Retarus en pratique<\/h3>\r\n