Secure bank communication from a single source

Milano, 21/01/2016 // DZ BANK AG places its trust in Retarus’ messaging services for its electronic communications. The fourth largest German bank has in fact chosen to rely on several services provided by the global communication service provider. Retarus’ solutions are employed to ensure professional email transmission, SMS authentication as well as for fax communication. The crucial factors underlying this decision were the comprehensive product portfolio, allied with the high performance and secure processing via Retarus’ own data centers located in Germany.

DZ BANK AG uses Retarus’ services across the whole company for a wide and diverse range of tasks and scenarios. The cloud fax solutions are used in the trading of securities, for instance, where it is essential that there is legal proof that the documents have been delivered. The emergency plan for the ordering process is also managed by means of a connection to Retarus’ fax infrastructure. In addition, Retarus’ Managed SMS Services ensure the secure and speedy authentication of bank staff in the IT systems. The passwords (tokens) are delivered via SMS to the users directly, within a few seconds. The bank moreover uses the web-based, multichannel messaging platform Retarus WebExpress to notify a huge amount of recipients about important developments in the context of investor or public relations in a timely and secure manner by means of email, fax and SMS.

Sector specific solutions with maximum security

In addition to the robust, error-free transmission of sensitive data, the compliance with regulatory guidelines was a critical factor in DZ BANK deciding in favor of Retarus. The messaging specialists fulfill, among others, the guidelines set by the German financial regulator BaFin (Bundesanstalt für Finanzdienstleistungsaufsicht) such as MaRisk (Minimum Requirements for Risk Management). For security and compliance reasons, it was also important for DZ BANK to have contractually binding assurance that processing takes place at Retarus’ own data centers located within Germany.

“At DZ BANK we attach great value to compliance with regulatory requirements”, says Carsten Hoffmann, Operational Manager at DZ BANK. “In Retarus we have found a multichannel communications partner that understands what we, as a bank, really need. We have been able to convince ourselves first-hand of this fact, by means of a thorough audit.”

“Our cooperation with DZ BANK underlines our excellent reputation within the finance sector”, comments Eberhard Rohe, Account Director at Retarus responsible for the banking and finance sector. “Thanks to many years of experience in the field of finance, we at Retarus are always able to flexibly adapt our services to meet the specific circumstances of the banking and finance sector. To this end we constantly keep an eye on upcoming changes in the law.”

DZ BANK is the fourth largest bank in Germany and acts as the central bank for around 900 cooperative banks and credit unions and the 11,000 branches they represent. Within the cooperative finance organization, DZ BANK AG supports the commercial operations of the multitude of independent cooperative banks on site and is the controlling holding company for the specialized institutes belonging to the DZ BANK Group.

Informazioni su Retarus

Retarus è un provider globale di soluzioni cloud in grado di modernizzare e proteggere la comunicazione digitale e lo scambio di dati di aziende e autorità pubbliche. I prodotti principali comprendono il Cloud Fax digitale, SMS, Transactional Email, Email Security, Supply Chain Integration e Intelligent Document Processing. Retarus dispone di data center distribuiti in tutto il mondo, che forniscono queste soluzioni con i massimi livelli di performance, sicurezza e protezione dei dati. Retarus, con sede a Monaco di Baviera, è stata fondata nel 1992, è gestita dai proprietari ed è orgogliosa della sua forza innovativa. L'azienda impiega circa 500 persone in 20 filiali su cuattro continenti. Oltre la metà delle aziende quotate nell'S&P Global 100 si affidano a Retarus e, al pari dei principali analisti, confermano l'eccezionale qualità e affidabilità dei suoi servizi. Retarus offre i suoi prodotti in modo diretto e in stretta collaborazione con partner selezionati. Per ulteriori informazioni, visitare il sito: www.retarus.it