Retarus Press Release
Business critical communications: companies’ top 4 challenges
Retarus illustrates how a cloud platform can be the solution to problems related to business strategy, IT infrastructure, and production processes.
Despite their importance, however, most companies are unclear about the concept of operational disruption, the economic impact, and the reputational consequences associated with downtime.
Against this backdrop, Retarus, a leading international provider of Enterprise Cloud solutions for Messaging, E-mail Security, and Business Integration, identifies the most common issues that organizations experience when safeguarding, securing, and protecting their business-critical communications and explains the importance of a managed cloud solution.
1. Difficulties related to business continuity
Enterprises are vulnerable to interruptions of their IT processes: hiccups that originate from security incidents or disruptions related to their IT infrastructure. Depending on the business area affected and the intensity and duration of the disruption, it can cost up to millions of euros in business damage. Therefore, it is essential for all companies to have a backup solution in place to ensure the optimal functioning of operational processes even in emergency situations. This is particularly relevant regarding e-mail infrastructure, which is usually the most important communication channel for the business. Moreover, since e-mail is so crucial to business continuity, its infrastructure is also the one that suffers most from cyber-attacks. Protecting this critical asset is essential for any business. A cloud-based email continuity solution ensures that, in the event of an emergency, the company’s email communications continue without interruption, meaning that employees can directly resume existing email conversations and continue exchanging emails even in the event of server failures..
2. Difficulties related to technical debt
Within most companies, the IT department is constantly inundated with requests. An overloaded infrastructure and an outdated technology fleet, which often lacks automation and digitization, makes life difficult for the IT team. The consequence is that much of their time is used for troubleshooting, with no resources to devote to real value-added activities for the enterprise. Implementing a lean, scalable, and flexible cloud solution can relieve the team of routine tasks and allow them to really focus on innovation. In parallel, it can also relieve companies of another issue: of the impact of application management on data processing. A cloud service can greatly facilitate companies, and in particular their Data Protection Officers, by streamlining and speeding up business, as well as increasing security and reliability, significantly limiting data loss or leakage.
3. Difficulties related to supplier integration
Companies face many challenges, including processing ever-increasing volumes of both incoming and outgoing documents. A B2B production process involves both customers and suppliers, and as a result, impacts multiple business processes. Therefore, it requires the proper management. Order confirmations for customers, for example, are processed differently than order confirmations for suppliers. This often results in the need to manually organize them, convert their formats, and upload them to the Enterprise Resource Planning system. Given the timelines and high cost of the process, enterprises could instead integrate all their suppliers, regardless of size or type, into a single cloud platform that can transform unstructured data into standardized information before automatically forwarding it in the required format to the Enterprise Resource Planning system.
4. Difficulties related to receiving transactional e-mails
An additional problem that many companies face is related to the need to get information to multiple recipients quickly and reliably. This is a particularly complex step when sending marketing emails, newsletters, password resets, or order/reservation confirmations. These transactional, customer-facing emails often reach huge volumes and handling them requires special attention. It should also be noted that communications can only reach the recipients’ inboxes if the sender is considered trustworthy by the mail service. Cloud solutions for transactional e-mail enable high volumes of e-mail to be sent directly from enterprise applications and provide effective reputation management through various technical measures.
Retarus offers Enterprise Cloud solutions for Messaging, Email Security, and Business Integration. At the highest service level, with top performance, security, compliance with data protection regulations, and global availability. Retarus' services are successfully used for cloudification and securing messaging and email infrastructures, as well as for the intelligent automation of business processes and workflows. Retarus, headquartered in Munich, was founded by Martin Hager in 1992 and has been owner managed ever since. The company employs around 500 people in 19 offices on four continents. Over 40 percent of the companies listed in the S&P Global 100 rely on Retarus. More information: www.retarus.com