Payment reminders with
Retarus SMS for Applications

In their own best inter­est, com­pa­nies should remind their cus­tomers prompt­ly if a pay­ment is late. But accounts receiv­able man­age­ment is time con­sum­ing and cost­ly. Pay­ment reminders via SMS are a smart way to save time and mon­ey.

The challenge

There is hard­ly anoth­er busi­ness process which is tasked with man­ag­ing spe­cial cas­es to the extent that accounts receiv­able is, mean­ing cus­tomers who don’t pay. If the dun­ning process fails, the result­ing defaults on pay­ments can soon have a neg­a­tive impact on liq­uid­i­ty. At the same time, cred­i­tors are required by law to keep dun­ning charges to a min­i­mum for cus­tomers in default. This means that com­pa­nies are fac­ing the chal­lenge of stream­lin­ing their process­es to not only sig­nif­i­cant­ly reduce the relat­ed costs, but also to improve their cus­tomers’ gen­er­al pay­ment behav­ior. To achieve this, it is essen­tial that they opti­mize their dig­i­tal com­mu­ni­ca­tion process­es.

The background

From a busi­ness per­spec­tive, com­pa­nies should remind cus­tomers with­out delay if they are late with pay­ments. How­ev­er, dun­ning process­es involve a great amount of admin­is­tra­tive efforts and costs. For instance, the com­pa­ny demand­ing pay­ment needs to ensure that the cus­tomer in default does not incur high dun­ning fees. Com­pa­nies also have to issue late pay­ment notices in both a time­ly man­ner and in writ­ten form to serve as evi­dence. In addi­tion, spe­cial reg­u­la­tions have to be con­sid­ered when deliv­er­ing late pay­ment notices by post. Com­plex pay­ment process­es can also serve as a hur­dle for cus­tomers in set­tling over­due invoic­es. To avoid trig­ger­ing expen­sive and time-con­sum­ing dun­ning process­es, com­pa­nies can first send their cus­tomers a dig­i­tal reminder.

The solution

Retarus SMS for Appli­ca­tions allows texts to be sent secure­ly and reli­ably to any mobile phone any­where in the world via busi­ness appli­ca­tions, ERP or CRM sys­tems as well as web-based applications—straight from the Retarus infra­struc­ture and with­out expen­sive invest­ment in addi­tion­al hard­ware or soft­ware. This SMS ser­vice is oper­at­ed from Retarus’ own data cen­ters in accor­dance with applic­a­ble local com­pli­ance guide­li­nes and data pro­tec­tion reg­u­la­tions. All data is encrypt­ed for trans­mis­sion. By using this inno­v­a­tive SMS ser­vice, com­pa­nies ben­e­fit from scal­able trans­mis­sion capac­i­ties and max­i­mum trans­ac­tion secu­ri­ty world­wide. The Retarus Enter­prise Admin­is­tra­tion Ser­vice por­tal (EAS) enables easy con­fig­u­ra­tion of the ser­vice, while offer­ing exten­sive report­ing and mon­i­tor­ing details, as well as con­cise deliv­ery sta­tis­tics.

Customer benefits

  • Effi­cient dun­ning process­es
  • Opti­mized liq­uid­i­ty man­age­ment
  • Increased cus­tomer sat­is­fac­tion
  • Sig­nif­i­cant reduc­tion in process costs
  • Addi­tion­al cross-sell­ing oppor­tu­ni­ties

Did you know?

Accord­ing to recent stud­ies, 76 per­cent of B2C cus­tomers who receive SMS pay­ment reminders improve their dun­ning sta­tus.

Use case

Send­ing pay­ment reminders via SMS offers an attrac­tive alter­na­tive to demand­ing pay­ment by email or tele­phone. Cus­tomers in default receive a reminder via SMS. The infor­ma­tion reach­es recip­i­ents on their cell phones instant­ly, regard­less of their cur­rent loca­tion. The SMS can also con­tain a link enabling cus­tomers to make the pay­ment direct­ly from their mobile devices, fur­ther opti­miz­ing cus­tomer pay­ment behav­ior. If a tele­phone num­ber appears as the sender ID or is con­tained in the SMS itself, it is very easy for cus­tomers to call their con­tact back. In this way the SMS mes­sages can be used, for exam­ple, for cross-sell­ing cred­it advi­so­ry ser­vices with­out hav­ing to switch between media or chan­nels.
Retarus SMS for Appli­ca­tions allows com­pa­nies to flex­i­bly con­trol the date and time that mes­sages are sent. In this way, they can ensure that suf­fi­cient human resources are avail­able to effi­cient­ly process cus­tomer respons­es.

The Retarus EAS por­tal allows users to eas­i­ly con­fig­ure gen­er­al send­ing options in advance. Fur­ther­more, the por­tal offers in-depth analy­sis of dates and times of send­ing, which allows pro­fes­sion­al con­trol­ling of sales. Com­pa­nies can opt to receive auto­mat­ic deliv­ery con­fir­ma­tions for each text sent, so they can accu­rate­ly trace when the mes­sage passed through the Retarus infra­struc­ture, when it was trans­ferred to the cel­lu­lar car­ri­er, and when it was received by the cus­tomer. The Retarus infra­struc­ture uses a net­work of aggre­ga­tors to reach 99 per­cent of the mobile com­mu­ni­ca­tion net­works on all con­ti­nents. More­over, Retarus com­plies with region­al reg­u­la­tions for the suc­cess­ful deliv­ery of text mes­sages around the globe. Opti­mal rout­ing and cus­tomized con­fig­u­ra­tion of the sender ID ensure that com­pa­nies ben­e­fit from par­tic­u­lar­ly high deliv­ery rates for their pay­ment reminders, result­ing in sig­nif­i­cant­ly opti­mized liq­uid­i­ty man­age­ment.

Down­load use case as pdf

Other scenarios

Credit information

Retarus Web­Ex­press allows com­pa­nies to con­tact cus­tomers seam­less­ly through their pre­ferred chan­nel of com­mu­ni­ca­tion, such as email or fax.

Securities trading

If the price of a secu­ri­ty reach­es a pre-defined lim­it, the investor imme­di­ate­ly receives a noti­fi­ca­tion via SMS.

Multi-channel communication

Retarus Web­Ex­press allows com­pa­nies to con­tact cus­tomers seam­less­ly through their pre­ferred chan­nel of com­mu­ni­ca­tion, such as email or fax.

We are here for you!

Do you have ques­tions about Retarus, our prod­ucts and ser­vices, or wish to receive fur­ther infor­ma­tion? Your per­son­al sales rep­re­sen­ta­tive will assist you with any inquiries. Please con­tact us!


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