Protecting sensitive patient data with Retarus E-Mail Encryption

For senior care facil­i­ties and nurs­ing homes, dai­ly com­mu­ni­ca­tion with fam­i­ly mem­bers is essen­tial, but con­fi­den­tial infor­ma­tion must by no means fall in the wrong hands. Retarus E-Mail Encryp­tion helps health­care facil­i­ties com­mu­ni­cate con­fi­den­tial­ly, ensur­ing com­pli­ance with applic­a­ble data pro­tec­tion laws.

The challenge

Long-term care plan­ning, com­plaint man­age­ment or up-to-date infor­ma­tion about the pro­gres­sion of a disease—for old-age care facil­i­ties and nurs­ing homes work­ing in the health­care indus­try, dai­ly com­mu­ni­ca­tion with fam­i­ly mem­bers is essen­tial. The pre­ferred chan­nel of com­mu­ni­ca­tion the­se days is email, the eas­i­est and fastest way to exchange infor­ma­tion around the clock and inex­pen­sive­ly. The prob­lem is that send­ing an email via the inter­net is like send­ing a post­card. Any­one involved in deliv­er­ing the mes­sage can read it with­out being noticed. As a rule, data trans­mit­ted in the health indus­try is per­son­al and high­ly sen­si­tive, and must be pro­tect­ed from unau­tho­rized access using appro­pri­ate encryp­tion tech­nol­o­gy.

The background

In accor­dance with strin­gent statu­to­ry require­ments, med­ical facil­i­ties have to ensure that con­fi­den­tial infor­ma­tion sent by email can­not be accessed by unau­tho­rized third par­ties under any cir­cum­stances. How­ev­er, in the email accounts of fam­i­ly mem­bers the required encryp­tion infra­struc­ture is sel­dom acti­vat­ed. Installing com­plex end-to-end encryp­tion often involves too much effort for pri­vate users. Senior care facil­i­ties and nurs­ing homes are not in the posi­tion to provide IT sup­port for end users, nor are they able to man­age encryp­tion them­selves. They need an encryp­tion solu­tion that not only guar­an­tees the secure exchange of infor­ma­tion with end users, but also works smooth­ly with­out requir­ing setup and sup­port.

The solution

Retarus E-Mail Encryp­tion enables emails and their attach­ments to be encrypt­ed, using estab­lished stan­dards such as S/MIME, PGP, and OpenPGP. This inno­v­a­tive encryp­tion ser­vice can be used with all com­mon email sys­tems. Con­nec­tion via VPN or TLS ensures that sen­si­tive infor­ma­tion is pro­tect­ed from unau­tho­rized access at all times, dur­ing each phase of the trans­mis­sion process. Retarus E-Mail Encryp­tion is oper­at­ed in Retarus’ own data cen­ters in accor­dance with local com­pli­ance guide­li­nes and strin­gent data pro­tec­tion reg­u­la­tions.

Customer benefits

  • Legal­ly com­pli­ant data encryp­tion
  • Reli­able pro­tec­tion of sen­si­tive infor­ma­tion
  • Dis­creet com­mu­ni­ca­tion with end users
  • Max­i­mum usabil­i­ty
  • Increased IT capac­i­ty for oth­er tasks

Did you know?

Accord­ing to a recent online study by ARD and ZDF tele­vi­sion broad­cast­ers, 76 per­cent of peo­ple in their 50s and 60s com­mu­ni­cate by email, as do 67 per­cent of peo­ple over 70.

Use case

With Retarus E-Mail Encryp­tion, health­care com­pa­nies can safe­guard the con­fi­den­tial­i­ty of their com­mu­ni­ca­tions and effort­less­ly com­ply with applic­a­ble data pro­tec­tion reg­u­la­tions, such as the secu­ri­ty mea­sures set out in the Ger­man Fed­er­al Data Pro­tec­tion Act to pre­vent unau­tho­rized access of per­son­al data dur­ing trans­mis­sion. Using a cus­tomer-speci­fic set of rules, con­fi­den­tial mes­sages and all file attach­ments are auto­mat­i­cal­ly encrypt­ed and then for­ward­ed secure­ly to the recip­i­ent. The intel­li­gent email fil­ter­ing func­tion pro­vid­ed by Retarus E-Mail Secu­ri­ty Ser­vices ensures that out­bound emails (before encryp­tion) and inbound emails (after decryp­tion) are always checked for virus­es and blocked as need­ed.
For com­mu­ni­ca­tion part­ners who use nei­ther S/MIME nor PGP, Retarus offers Secure Web­mail­er. Con­fi­den­tial emails are auto­mat­i­cal­ly encrypt­ed for the recip­i­ent and stored on this web-based por­tal. The recip­i­ent receives an email con­tain­ing a link, and via an HTTPS con­nec­tion, is not only able to access the email secure­ly, but also to send an encrypt­ed respon­se direct­ly from the plat­form.

The com­pa­ny does not need to assign indi­vid­u­al access pass­words, because the recip­i­ent receives an ini­tial pass­word, which can be changed at any time, with the first email. As an alter­na­tive to encrypt­ed email trans­mis­sion via Secure Web­mail­er, the email which is to be encrypt­ed can also be deliv­ered to the recip­i­ent with­in a pass­word-pro­tect­ed PDF doc­u­ment. All the recip­i­ent has to do is enter the cor­rect decryp­tion pass­word. The PDF doc­u­ment con­tains both the email text and all attach­ments that were con­tained in the orig­i­nal email. To use Retarus E-Mail Encryp­tion, com­pa­nies nei­ther need to mod­i­fy exist­ing servers, desk­tops or email clients, nor do users require any spe­cial train­ing. On request, Retarus can admin­is­trate the keys for all users and the cer­tifi­cates for their com­mu­ni­ca­tion part­ners. In this way, admin­is­tra­tors are com­plete­ly relieved of time-con­sum­ing key man­age­ment tasks.

Down­load use case as pdf

Other scenarios

Archiving and encrypting

With Retarus E-Mail Secu­ri­ty you can archive encrypt­ed emails—legally com­pli­ant and retriev­able in just a few clicks—without time-con­sum­ing key man­age­ment.

Virus protection and encryption

Using an intel­li­gent com­bi­na­tion of gate­way ser­vices, out­go­ing mes­sages are checked for virus­es depend­ably pri­or to encryp­tion, and incom­ing mes­sages fol­low­ing decryp­tion, and blocked if nec­es­sary.

E-Mail management

Man­ag­ing the flood of emails not only takes a lot of time, but is also often nerve-rack­ing. Retarus E-Mail Secu­ri­ty offers inno­v­a­tive func­tions that facil­i­tate effi­cient email man­age­ment.

We are here for you!

Do you have ques­tions about Retarus, our prod­ucts and ser­vices, or wish to receive fur­ther infor­ma­tion? Your per­son­al sales rep­re­sen­ta­tive will assist you with any inquiries. Please con­tact us!


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