Trace & Recover: The intelligent short-term storage for your application traffic
Complement Retarus Transactional Email with the Trace & Recover add-on module. It’s the best way to safeguard emails sent from business applications and accelerate your workflows and processes. This smart short-term storage enables your service team or contact center to quickly resend transactional customer emails at anytime. No need to generate the email again from within the business application itself.
Send emails even without access to business applications
With Retarus Transactional Email, companies can automatically send large volumes of emails directly from business applications via the Retarus Enterprise Cloud, without straining their own email infrastructure. With the Trace & Recover add-on service, defined employees can quickly trigger transactional emails that have “gone astray” to be resent directly via their browser. Often, this option is not possible from directly within the business application: business processes may be too complex, involve multiple applications, or employees don’t have the required access rights. Trace & Recover is particularly useful for companies with complex application landscapes and workflows, saving them time and money, all resulting in enhanced customer satisfaction.
Fully automated storage to find emails quickly
Trace & Recover saves all emails generated and sent by Retarus Transactional Email and keeps them in short-term storage from the moment they are first sent. If requested, additional reference information can be supplied – such as a customer or transaction number – to make emails easier to find at a later point in time. Employees with the appropriate authorization are able to find emails quickly, using the web-based Retarus administration portal, myEAS. They can view the emails with the preview function and resend it via Retarus Transactional Email. It is even possible to change the recipient address when resending, such as in cases where the original address had a typo or if an error was made when registering it in the browser input screen.
Typical use case for Retail and E-commerce
An international retail chain has its own online shop. Goods ordered online can be picked up at the local store (click and collect). Often, customers picking up an order do not have the necessary pickup confirmation/receipt with them upon arrival. Because of the extremely complex application landscape and workflows in the backend, up to now it was not possible for the retailer’s support center to regenerate these emails directly from the application. At least not without an enormous amount of research or recreating the initial order again.
Similar problems arose with documents such as warranty receipts and invoices. From an accounting standpoint, it was often not possible to create a new one. With Trace & Recover, customer service now has a user-friendly tool at its fingertips to help them respond quickly and easily to these types of customer inquiries. All without having to access the e-commerce or ERP system.
Retarus Trace & Recover at a glance
Do you have questions about Retarus’ Trace & Recover?
Do you want to make sending emails from business applications even more reliable and accelerate your support processes? Contact our experts and allow us to introduce Retarus Trace & Recover to you.