Enterprise SMS ServicesTechnical Specifications

Communicate quickly and reliably worldwide via SMS with Retarus Enterprise SMS Services for desktop and applications. No on-site infrastructure needed.

General Features

Retarus Enterprise SMS Services makes it easy to quickly and efficiently send and receive messages via email clients, Microsoft Exchange environments, and SAP systems, as well as host-based applications and web applications.

  • Send and receive text messages via your desktop applications, host-based applications, and web applications
  • Send lengthy messages with up to 10,000 characters
  • Time of transmission can be predefined
  • Duplicate check before messages are sent
  • Define times when no messages are sent (e.g., nights)
  • Send prioritization (optional)
  • Validity periods for messages (to the minute)
  • Selectable sender identification
  • Delivery confirmations (optional)
  • Unicode support for Asian, Cyrillic, Arabic, and Eastern European characters
  • Automatic replacement of characters not found in the standard character set
  • Maximum transaction security in the Retarus infrastructure
  • Encrypted message transmission
  • No restrictions on mobile network selection
  • User-friendly web portal for administration and reporting
  • Detailed send statistics
  • Automatic blacklists (e.g., for incoming STOP SMS)
  • No update and maintenance costs

Two-way SMS (sending and receiving texts) is possible in basically any country. A short or long code is necessary to receive them. If they are sent with alphanumeric sender recognition, the short or long code needed can be integrated in the text.

The following overview shows in which countries it is possible to send texts with an alphanumeric sender ID. Please note that in some countries you must register the alphanumeric sender ID in advance. Contact Retarus Support to register a sender ID.

CountryAlphanumeric Sender ID possible?Sender ID registration required?
Afghanistan 
Albania 
Algeria 
Andorra 
Angola 
Anguilla 
Antigua & Barbuda 
Argentina
Armenia 
Aruba 
Australia 
Austria 
Azerbaijan 
Bahamas
Bahrain 
Bangladesh 
Barbados 
Belarus 
Belgium( )
Belize 
Benin 
Bermuda 
Bhutan 
Bolivia 
Bosnia and Herzegovina 
Botswana 
Brazil 
Brunei Darussalam 
Bulgaria 
Burkina Faso 
Burundi 
Cambodia 
Cameroon 
Canada
Cape Verde 
Cayman Islands 
Central African Republic 
Chad 
Chile 
China
Colombia
Congo 
Congo D.R. 
Cook Islands 
Costa Rica 
Cote dIvoire 
Croatia 
Cuba
Cyprus 
Czech Republic 
Denmark 
Diego Garcia 
Djibouti 
Dominica 
Dominican Republic
Ecuador
Egypt 
El Salvador 
Equatorial Guinea 
Estonia 
Falkland Islands 
Faroe Islands 
Fiji 
Finland 
France 
French Guiana 
French Polynesia 
Gabon 
Gambia 
Georgia 
Germany 
Ghana 
Gibraltar 
Greece 
Greenland 
Grenada 
Guadeloupe 
Guam 
Guatemala 
Guernsey 
Guinea 
Guinea-Bissau 
Guyana 
Haiti 
Honduras 
Hong Kong 
Hungary 
Iceland 
India  
Indonesia 
Iran 
Iraq 
Ireland 
Isle of Man 
Israel 
Italy  
Jamaica 
Japan 
Jersey 
Jordan 
Kazakhstan 
Kenya 
Korea
Kosovo 
Kuwait 
Kyrgyzstan 
Laos 
Latvia 
Lebanon 
Lesotho 
Liberia 
Libya 
Liechtenstein 
Lithuania 
Luxembourg 
Macau 
Macedonia 
Madagascar 
Malawi 
Malaysia
Maldives 
Mali 
Malta 
Martinique 
Mauritania 
Mauritius 
Mayotte 
Mexico
Moldova 
Mongolia 
Montenegro 
Montserrat 
Morocco
Mozambique 
Myanmar 
Namibia 
Nauru 
Nepal 
Netherlands 
Netherlands Antilles 
New Caledonia 
New Zealand 
Nicaragua
Niger 
Nigeria 
Norfolk Island 
Northern Mariana Islands
Norway 
Oman 
Pakistan 
Palau 
Palestine
Palestinian Territory 
Panama 
Papua New Guinea 
Paraguay 
Peru 
Philippines 
Poland 
Portugal 
Puerto Rico 
Qatar
Reunion 
Romania
Russia  
Rwanda 
Samoa 
San Marino 
Sao Tome & Principe 
Saudi Arabia 
Senegal 
Serbia 
Seychelles 
Sierra Leone 
Singapore 
Slovakia 
Slovenia
Solomon Islands 
Somalia 
South Africa
South Korea
South Sudan 
Spain 
Sri Lanka 
St Kitts & Nevis 
St Lucia 
St Pierre & Miquelon 
St Vincent & the Grenadines 
Sudan 
Suriname 
Swaziland 
Sweden 
Switzerland 
Syria 
Taiwan 
Tajikistan 
Tanzania 
Thailand  
Timor-Leste 
Togo 
Tonga 
Trinidad & Tobago 
Tunesia 
Turkey  
Turkmenistan 
Turks & Caicos Islands 
Uganda 
Ukraine 
United Arab Emirates
United Kingdom 
Uruguay
USA
Vanuatu 
Venezuela 
Vietnam 
Virgin Islands British 
Virgin Islands U.S. 
Yemen 
Zambia 
Zimbabwe 

The following overview shows for which countries short and long codes are available from Retarus. Contact Retarus Support to obtain these short and long codes.

CountryLocal Short Code / Long Code available?
Argentina 
Australia 
Austria 
Bahrain 
Bangladesh 
Belarus 
Belgium 
Bosnia and Herzegovina 
Botswana 
Brazil 
Bulgaria 
Canada 
Chile 
China 
Colombia 
Croatia 
Czech Republic 
Denmark 
Dominican Republic 
Ecuador 
Egypt 
El Salvador 
Estonia 
Finland 
France 
Germany 
Greece 
Guatemala 
Honduras 
Hong Kong 
Hungary 
India 
Iraq 
Ireland 
Israel 
Italy 
Jordan 
Kazakhstan 
Kuwait 
Latvia 
Lebanon 
Liberia 
Lithuania 
Luxembourg 
Macedonia 
Malaysia 
Mexico 
Moldova 
Nepal 
Netherlands 
New Zealand 
Nicaragua 
Norway 
Oman 
Pakistan 
Palestine 
Panama 
Peru 
Philippines 
Poland 
Portugal 
Puerto Rico 
Qatar 
Romania 
Russia 
Saudi Arabia 
Serbia 
Sierra Leone 
Singapore 
Slovakia 
Slovenia 
South Africa 
Spain 
Sweden 
Switzerland 
Taiwan 
Tanzania 
Thailand 
Tunesia 
Turkey 
Uganda 
Ukraine 
United Arab Emirates 
United Kingdom 
USA 
Venezuela 
Vietnam 
Yemen 

Retarus SMS for Applications and Retarus SMS to Applications support all types of business applications.
Here are a few examples:

One-time password authentication:
  • F5 BIG-IP APM
  • RSA SecurID
  • SMS PASSCODE
Email applications:
  • Microsoft Exchange
  • Microsoft Office 365
  • IBM Notes
  • Apple Mail
  • Internet email services (e.g., Gmail, Web.de, GMX, etc.)
ERP applications:
  • SAP ERP
  • Microsoft Dynamics NAV/AX/GP/SL
  • Oracle E-Business Suite/Peoplesoft
  • Infor
  • Sage ERP
  • Epicor
CRM applications:
  • Microsoft Dynamics CRM
  • Salesforce
  • Sugar CRM
  • SAP CRM
  • SAP Hybris
  • Oracle Siebel
Campaign management:
  • Adobe Campaign
  • IBM Campaign
  • Teradata Marketing Applications
  • Oracle Eloqua
  • Oracle Siebel
  • SAS Campaign Management
Monitoring:
  • IBM Tivoli
  • CA Spectrum
  • Check_MK
  • HP Business Service Management
  • Nagios XI
  • Zabbix
  • Zenoss
Platform as a service:
  • Amazon Web Services
  • Microsoft Windows Azure
  • IBM SmartCloud
  • Google AppEngine
  • Openstack
  • com
  • Heroku

Services for Receiving Text Messages (Inbound)

SMS for applications

HTTP(S)

Retarus SMS to Applications makes it possible for business applications to receive SMS messages directly so they can be processed in the application itself.
More info
  • Automated processing of text messages
  • Integration of incoming messages in workflows
  • Provisioning of numbers needed for message receipt

Retarus SMS to Applications

Retarus SMS to Applications

SMS2Mail

SMTP

Retarus SMS2Mail enables receipt of text messages by the email client. Incoming SMS messages are forwarded by email to the predefined recipient and can be integrated in existing workflows.
More info
  • SMS messages are distributed according to definable key words
  • Reply to SMS directly from the email application
  • Provisioning of numbers needed for message receipt

Retarus SMS2Mail

Retarus SMS2Mail

Functions Overview – Receiving Text Messages

Functions SMS InboundHTTP(S)SMTP
Receive SMS in applications 
Receive SMS as email 
Automatic SMS reply  
Automatic list generation (SMS to list, e.g. for STOP SMS, opt-ins, voting)  
Automatic blacklists (SMS blacklists)  
Workflow mapping with keywords  
Service OptionsHTTP(S)SMTP
DirSyncWith Communication Directory Synchronization (DirSync), users can be automatically imported for desktop SMS services. User lists are always synchronized with your internal directory. The following parameters can be configured:

  • Maximum number of entries that can be deleted during synchronization.
  • Structure of data to be synchronized
  • User data can be overwritten
  • Language of reports and error messages
  • Recipient(s) of reports and error messages
  • Ability to attach file to report

 
VPN connection  
Configuration via Retarus EAS PortalRetarus Enterprise Administration Services Portal  

Services for Sending Text Messages (Outbound)

SMS for applications and
APIs for developers

RESTSOAPSMPPSMTP

Retarus SMS for Applications allow you to send text messages from any business application, such as CRM, ERP, and legacy systems via the Retarus Global Delivery Network. It is also ideal for connecting host-based applications and web applications used to send numerous text messages.
More info
  • Connection via REST, SOAP, SMPP, or SMTP
  • Send status reply via the input protocol
  • Send priorities can be defined
  • Define send times to the minute
  • No peak time problems in batch runs or for larger volumes
  • Billing at the system and client level with cost center support

Retarus SMS for Applications

Retarus SMS for Applications

SMS for SAP and SAP S/4HANA

BC-SMTP

Retarus SMS for SAP enables you to send messages directly from SAP systems via an SAP-certified interface in the Retarus Global Delivery Network.
More info
  • Send messages for all SAP systems/modules that support BC-SMTP
  • Status reports directly in the SAP system
  • Implementation without modifying the SAP system
  • No peak time problems in batch runs or for larger volumes
  • Billing at the system and client level with cost center support

Retarus SMS for SAP and SAP S/4HANA

Retarus SMS for SAP and SAP S/4HANA

Mail2SMS

SMTP

Retarus Mail2SMS is a universal SMS interface for sending messages from any email client and for connecting applications.
More info
  • Send text messages from any email client and application
  • Send status reply per email in various languages
  • Use commands in the subject line for control
  • User authorizations and user profiles can be set
  • Interface for address book synchronization for Active Directory, LDAP, Notes, and more
  • Optional: seamless integration with Microsoft Exchange

Retarus Mail2SMS

Retarus Mail2SMS

Send SMS from any web browser

BROWSER

Retarus WebExpress lets you create text communications, templates, blacklists, and distribution lists easily in your web browser. It is designed to mirror your workflow, meaning you can send communications in an instant.
Mehr Infos
  • Send text campaigns
  • Centralized admin, hierarchical user rights
  • Centralized management of distribution lists, black lists and templates
  • Concatenated texts with up to 10,000 characters
  • Character sets: standard GSM-7 and extended UTF-16 character set for languages such as Turkish, Polish, or Asian languages
  • Language versions: German, English, Italian, French, Spanish
  • Send flash texts for direct display on the recipient’s display (depends on end device)
  • Editable sender identification
  • Preview including calculation of number of characters and test deliveries
  • Can be combined with services for SMS receipt, e.g. for STOP SMS

Functions Overview – Sending Text Messages

Funtions SMS OutboundSOAPRESTSMPPSMTPBC-SMTPBrowser
Selectable sender identification      
Time of transmission can be predefined     
Duplicate check before sending     
Periods without SMS sending    
GSM-7 character set      
UTF-16 character set      
Smart replacement of invalid charactersSmart Replacement: Characters not found in the GSM-7 character set are automatically replaced by similar characters.    
Send prioritization     
Validity periods for messages    
Delivery confirmation      
Long messages (up to 10,000 characters)  n/a   
Flash SMS      
Personalized SMS 
Blacklists      
Report OptionsSOAPRESTSMPPSMTPBC-SMTPBrowser
Reporting in Retarus EAS      
Query via API  
Status callback via HTTP  
Status callback via SMPP 
Status report via email   
Report mail format (HTML, TXT, SAP)  
Report mail using own templates possible  
Languages for report mailLanguages: 

  • German
  • English
  • French
  • Spanish
  • Italian

   
Reporting in WebExpress 

 

Report informationSOAPRESTSMPPSMTPBC-SMTPBrowser
Numbers to which messages were delivered      
Cost centers      
Reference information     
Number of SMS parts  n/a   
Status      
Status details      
Start time of entire job      
End time of individual transmission     
End time of entire job      
Send options (see above)      
Service OptionsSOAPRESTSMPPSMTPBC-SMTPBrowser
DirSyncWith Communication Directory Synchronization (DirSync), users can be automatically imported for desktop SMS services. User lists are always synchronized with your internal directory. The following parameters can be configured: 

  • Maximum number of entries that can be deleted during synchronization.
  • Structure of data to be synchronized
  • User data can be overwritten
  • Language of reports and error messages
  • Recipient(s) of reports and error messages
  • Ability to attach file to report

  
VPN connection     
Configuration via Retarus EAS PortalRetarus Enterprise Administration Services Portal    
Configuration in WebExpress