{"id":49136,"date":"2023-07-18T04:03:18","date_gmt":"2023-07-18T08:03:18","guid":{"rendered":"https:\/\/www.retarus.com\/us\/case-study-gmx-webde\/"},"modified":"2023-08-16T04:08:57","modified_gmt":"2023-08-16T08:08:57","slug":"case-study-gmx-webde","status":"publish","type":"post","link":"https:\/\/www.retarus.com\/us\/case-study-gmx-webde\/","title":{"rendered":"Cloud Fax Services for Popular Webmail Offerings: Email Providers’ Customers can Fax with\u00a0Retarus"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"Premium customers of Germany's two largest email providers can also receive and send faxes. Integrated as a white label solution, Retarus' proven Cloud Fax Services run in the background.","protected":false},"author":60,"featured_media":51886,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"[et_pb_section fb_built=\"1\" module_class=\"ret_padding_120-0 cc-fax ret_diagonal_1_dark \" _builder_version=\"4.21.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_row column_structure=\"3_5,2_5\" _builder_version=\"4.21.0\" _module_preset=\"default\" locked=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"3_5\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Header\" _builder_version=\"4.21.0\" _module_preset=\"default\" background_layout=\"dark\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]

Cloud Fax Services for Popular Webmail Offerings: <\/span>Email Providers' Customers can Fax with\u00a0Retarus<\/h1>\r\n

Premium customers of Germany's two largest email providers can also send and receive faxes. Integrated as a white label solution, Retarus' proven Cloud Fax Services run in the background.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"2_5\" _builder_version=\"4.21.0\" _module_preset=\"default\" background_image=\"https:\/\/www.retarus.com\/ri\/wp-content\/uploads\/sites\/28\/2023\/07\/retarus_customer-story_gmx-webde_header-image.jpg\" global_colors_info=\"{}\"][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.19.4\" _module_preset=\"default\" custom_css_main_element=\"position: absolute;|| top: 0;|| z-index: 999;|| right: 0;|| background: transparent;|| width: 100%;\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.19.4\" _module_preset=\"default\" width=\"100%\" max_width=\"100%\" custom_padding=\"0px|30px|0px|0px|false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.19.4\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"DO NOT DELETE - Social Sharing\" _builder_version=\"4.19.4\" _module_preset=\"default\" text_orientation=\"right\" custom_margin=\"-10px||||false|false\" locked=\"off\" global_colors_info=\"{}\"][content type=\"contblock\" name=\"social-sharing-sidebar\"][\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" disabled_on=\"on|off|off\" admin_label=\"Customer Information \" module_class=\"cc-fax\" _builder_version=\"4.21.0\" background_color=\"#F3F5F7\" transparent_background=\"off\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_4,1_4,1_4,1_4\" use_custom_gutter=\"on\" make_equal=\"on\" custom_padding_last_edited=\"on|tablet\" _builder_version=\"4.21.0\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" max_width=\"100%\" custom_padding=\"0px||0px||false|false\" custom_padding_tablet=\"||25px||false|false\" custom_padding_phone=\"||25px||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"1_4\" module_class=\"ret_valign\" _builder_version=\"4.21.0\" custom_padding=\"|||\" custom_css_main_element=\"display:flex;||flex-direction:row;\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_image src=\"https:\/\/www.retarus.com\/de\/wp-content\/uploads\/sites\/2\/2023\/04\/gmx-logo.png\" alt=\"GMX\" title_text=\"GMX\" admin_label=\"Logo\" _builder_version=\"4.21.0\" _module_preset=\"default\" max_height=\"120px\" custom_margin=\"||0px|-10px|false|false\" global_colors_info=\"{}\"][\/et_pb_image][et_pb_image src=\"https:\/\/www.retarus.com\/de\/wp-content\/uploads\/sites\/2\/2023\/04\/webde-logo.png\" alt=\"WEB.DE\" title_text=\"WEB.DE\" admin_label=\"Logo\" _builder_version=\"4.21.0\" _module_preset=\"default\" max_height=\"120px\" custom_margin=\"||0px|-10px|false|false\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"1_4\" module_class=\"ret_valign\" _builder_version=\"4.21.0\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_text admin_label=\"Industry\" _builder_version=\"4.21.0\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" custom_margin=\"||0px||false|false\" global_colors_info=\"{}\"]Industry<\/b>\r\nTelecommunications[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" module_class=\"ret_valign\" _builder_version=\"4.21.0\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_text admin_label=\"Web\" _builder_version=\"4.21.0\" _module_preset=\"default\" custom_margin=\"||0px||false|false\" global_colors_info=\"{}\"]Websites<\/b>\r\nwww.gmx.net<\/a> \/\/ www.web.de<\/a>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" module_class=\"ret_valign\" _builder_version=\"4.21.0\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Basic Situation + Objective\" module_id=\"context\" module_class=\"ret_padding_100-0 cc-fax\" _builder_version=\"4.21.0\" background_color=\"#ffffff\" z_index_tablet=\"500\" box_shadow_horizontal_tablet=\"0px\" box_shadow_vertical_tablet=\"0px\" box_shadow_blur_tablet=\"40px\" box_shadow_spread_tablet=\"0px\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_4,1_2,1_4\" use_custom_gutter=\"on\" make_equal=\"on\" admin_label=\"Row\" module_class=\"cc-fax\" _builder_version=\"4.21.0\" _module_preset=\"default\" max_width=\"100%\" custom_margin=\"||||false|false\" custom_margin_tablet=\"||||false|false\" custom_margin_phone=\"||||false|false\" custom_margin_last_edited=\"on|phone\" custom_padding=\"0px||||false|false\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"1_4\" _builder_version=\"4.21.0\" _module_preset=\"default\" custom_padding=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Basic Situation\" _builder_version=\"4.21.0\" _module_preset=\"default\" module_alignment=\"right\" custom_margin=\"||0px||false|false\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]Initial situation<\/span>\r\n

Popular Email Accounts<\/h2>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.21.0\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.21.0\" _module_preset=\"default\" max_width=\"90%\" module_alignment=\"left\" custom_margin=\"43px||||false|false\" custom_margin_tablet=\"0px||||false|false\" custom_margin_phone=\"0px||||false|false\" custom_margin_last_edited=\"on|desktop\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]

More than half of Germany's internet users have an email account with the two largest German email providers, GMX and WEB.DE. The users' personal data \u2013 from emails, photos, and videos to private documents in the cloud\u00a0\u2013 are protected by numerous security and backup systems.<\/p>\r\n

Both providers were initially established as independent companies and brands in the mid\u20111990s with the expansion of the World Wide Web. Today they belong to Germany's largest internet service provider, United Internet\u00a0AG. The service provider also has a presence in numerous European countries and the USA, where it markets web hosting, domains, and public cloud infrastructure, among other products and services.<\/p>\r\n

Since their inception, both internet portals have continuously expanded their communication services. These include free email services with unified messaging functions that were integrated early on. Both providers also offer value-added services for paying users such as a\u00a0fax function, which was operated for a long time using an infrastructure developed in\u2011house.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_4,1_2,1_4\" use_custom_gutter=\"on\" make_equal=\"on\" admin_label=\"Row\" module_id=\"objective\" module_class=\"cc-fax\" _builder_version=\"4.21.0\" _module_preset=\"default\" max_width=\"100%\" custom_margin=\"||||false|false\" custom_margin_tablet=\"||||false|false\" custom_margin_phone=\"||||false|false\" custom_margin_last_edited=\"on|phone\" custom_padding=\"50px||||false|false\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"1_4\" _builder_version=\"4.21.0\" _module_preset=\"default\" custom_padding=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Objective\" _builder_version=\"4.21.0\" _module_preset=\"default\" module_alignment=\"right\" custom_margin=\"||0px||false|false\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]Objective<\/span>\r\n

Seamless Integration into Webmail Interfaces<\/h2>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.21.0\" _module_preset=\"default\" max_width=\"90%\" module_alignment=\"left\" custom_margin=\"43px||||false|false\" custom_margin_tablet=\"0px||||false|false\" custom_margin_phone=\"||||false|false\" custom_margin_last_edited=\"on|desktop\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]

For these two email providers, fax is not part of their core business, so they decided to outsource it to a service provider with expertise in this area. Retarus was chosen thanks to simple integration, decades of experience, and provisioning from local data centers. Retarus' Cloud Fax Services \u2013 integrated at the two email providers between December 2021 (outbound) and April 2022 (inbound) \u2013 enables both internet portals to offer their users an option for seamless integration in their webmail interface so they can send and receive faxes as they would emails. An incoming fax is converted into a\u00a0PDF file upon receipt and delivered to the user's inbox.<\/p>\r\n

The plan rate determines how many fax pages per month are included. Furthermore, the price for sending a page varies, depending on the destination. In addition to the browser interface, customers can also use integrated desktop applications with advanced capabilities.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Quote\" module_class=\"cc-bi ret_padding_80-0 ret_bg_darkblue\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_enable_color=\"off\" background_enable_image=\"off\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Quote\" _builder_version=\"4.21.0\" _module_preset=\"default\" text_orientation=\"center\" background_layout=\"dark\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]

\"Retarus' Cloud Fax Services are high-performance services that run in the background. They integrate seamlessly into our existing infrastructure so we don't have to\u00a0worry.\u201d<\/p>\r\nSteffen Hubauer, Senior Product Manager, WEB.DE\u00a0|\u00a0GMX[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Implementation\/Challenge\" module_id=\"challenge\" module_class=\"ret_padding_100-0 cc-fax\" _builder_version=\"4.21.0\" background_color=\"#ffffff\" transparent_background=\"off\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_4,1_2,1_4\" use_custom_gutter=\"on\" make_equal=\"on\" admin_label=\"Row\" module_class=\"cc-fax\" _builder_version=\"4.21.0\" _module_preset=\"default\" max_width=\"100%\" custom_padding=\"0px||||false|false\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"1_4\" _builder_version=\"4.21.0\" _module_preset=\"default\" custom_padding=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Umsetzung\/Herausforderung\" _builder_version=\"4.21.0\" _module_preset=\"default\" module_alignment=\"right\" custom_margin=\"||0px||false|false\" custom_padding=\"||||false|false\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]Special Challenges \/ Approach<\/span>\r\n

Customer SIP Trunking Over Leased Lines<\/h2>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.21.0\" _module_preset=\"default\" max_width=\"90%\" module_alignment=\"left\" custom_margin=\"43px||||false|false\" custom_margin_tablet=\"0px||||false|false\" custom_margin_phone=\"0px||||false|false\" custom_margin_last_edited=\"on|phone\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]

Retarus presented its concept to the operators of the two internet portals in March 2020. Once the technical details were clarified, their development teams prepared for the launch in\u00a02021.<\/p>\r\n

As leading German communication and information platforms, both companies want to be a one-stop shop, offering their customers an entire range of communication solutions integrated in one place. In addition to electronic services and sending and receiving letters, these also include fax solutions. To do this, they provide their customers with fax numbers from their own seven-digit number range. The British carrier Plusnet supplies them via customer SIP trunking over leased lines to the Retarus data centers in Munich and\u00a0Frankfurt.<\/p>\r\n

Within the project, the two email portals have also become the first customers to use Retarus' new fax configuration API. They use it to activate or deactivate their customers' incoming fax numbers completely independently; Retarus neither has nor knows any user data. This kind of setup can also be used by other telecommunications service providers who wish to offer customers a\u00a0fax service.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_text disabled_on=\"off|off|off\" admin_label=\"Services\" module_class=\"ret_wider\" _builder_version=\"4.21.0\" _module_preset=\"default\" background_color=\"#44546a\" background_layout=\"dark\" max_width_tablet=\"50%\" max_width_phone=\"100%\" max_width_last_edited=\"on|tablet\" module_alignment=\"right\" custom_margin=\"43px||||false|false\" custom_margin_tablet=\"0px||||false|false\" custom_margin_phone=\"0px||||false|false\" custom_margin_last_edited=\"on|tablet\" custom_padding=\"30px|30px|7px|30px|false|false\" module_alignment_tablet=\"left\" module_alignment_phone=\"left\" module_alignment_last_edited=\"on|phone\" global_colors_info=\"{}\"]

Retarus Service in Use<\/h3>\r\n