{"id":49699,"date":"2023-10-18T09:01:01","date_gmt":"2023-10-18T14:01:01","guid":{"rendered":"https:\/\/www.retarus.com\/us\/case-study-samedi\/"},"modified":"2024-02-06T06:02:33","modified_gmt":"2024-02-06T11:02:33","slug":"case-study-samedi","status":"publish","type":"post","link":"https:\/\/www.retarus.com\/us\/case-study-samedi\/","title":{"rendered":"Appointment Management: Samedi Notifies Patients Using Retarus\u2019 Transactional Email and SMS"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"German e-health company samedi has integrated Retarus Transactional Email and Enterprise SMS into its platform and uses them to manage all of its customers' patient communications securely, legally compliant, and…","protected":false},"author":3,"featured_media":49700,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"[et_pb_section fb_built=\"1\" module_class=\"ret_padding_120-0 cc-fax ret_diagonal_1_dark \" _builder_version=\"4.21.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_row column_structure=\"3_5,2_5\" _builder_version=\"4.22.2\" _module_preset=\"default\" locked=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"3_5\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Header\" _builder_version=\"4.22.2\" _module_preset=\"default\" background_layout=\"dark\" global_colors_info=\"{}\"]
The Berlin-based company samedi helps medical facilities and their patients coordinate care. Communication is handled by Retarus' Transactional Email<\/strong> and Enterprise SMS Services<\/strong>.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"2_5\" _builder_version=\"4.22.2\" _module_preset=\"default\" background_image=\"https:\/\/www.retarus.com\/ri\/wp-content\/uploads\/sites\/28\/2023\/10\/retarus_customer-story_samedi_header.jpg\" global_colors_info=\"{}\"][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.19.4\" _module_preset=\"default\" custom_css_main_element=\"position: absolute;|| top: 0;|| z-index: 999;|| right: 0;|| background: transparent;|| width: 100%;\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.19.4\" _module_preset=\"default\" width=\"100%\" max_width=\"100%\" custom_padding=\"0px|30px|0px|0px|false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.19.4\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"DO NOT DELETE - Social Sharing\" _builder_version=\"4.19.4\" _module_preset=\"default\" text_orientation=\"right\" custom_margin=\"-10px||||false|false\" locked=\"off\" global_colors_info=\"{}\"][content type=\"contblock\" name=\"social-sharing-sidebar\"][\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" disabled_on=\"on|off|off\" admin_label=\"Customer Information \" module_class=\"cc-fax\" _builder_version=\"4.21.0\" background_color=\"#F3F5F7\" transparent_background=\"off\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_4,1_4,1_4,1_4\" use_custom_gutter=\"on\" make_equal=\"on\" custom_padding_last_edited=\"on|tablet\" _builder_version=\"4.21.0\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" max_width=\"100%\" custom_padding=\"0px||0px||false|false\" custom_padding_tablet=\"||25px||false|false\" custom_padding_phone=\"||25px||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"1_4\" module_class=\"ret_valign\" _builder_version=\"4.21.0\" custom_padding=\"|||\" custom_css_main_element=\"display:flex;||flex-direction:row;\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_image src=\"https:\/\/www.retarus.com\/ri\/wp-content\/uploads\/sites\/28\/2023\/10\/samedi-logo.png\" alt=\"GMX\" title_text=\"samedi-logo\" admin_label=\"Logo\" _builder_version=\"4.22.2\" _module_preset=\"default\" max_height=\"120px\" custom_margin=\"||0px|-10px|false|false\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"1_4\" module_class=\"ret_valign\" _builder_version=\"4.21.0\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_text admin_label=\"Industry\" _builder_version=\"4.22.2\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" custom_margin=\"||0px||false|false\" global_colors_info=\"{}\"]Industry<\/b>\r\nHealthcare[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" module_class=\"ret_valign\" _builder_version=\"4.21.0\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_text admin_label=\"Mitarbeiter\" _builder_version=\"4.22.2\" _module_preset=\"default\" custom_margin=\"||0px||false|false\" global_colors_info=\"{}\"]Employees<\/b>\r\n120+[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" module_class=\"ret_valign\" _builder_version=\"4.21.0\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_text admin_label=\"Web\" _builder_version=\"4.22.2\" _module_preset=\"default\" custom_margin=\"||0px||false|false\" global_colors_info=\"{}\"]Website<\/b>\r\nwww.samedi.com<\/a>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Basic Situation + Objective\" module_id=\"context\" module_class=\"ret_padding_100-0 cc-fax\" _builder_version=\"4.21.0\" background_color=\"#ffffff\" z_index_tablet=\"500\" box_shadow_horizontal_tablet=\"0px\" box_shadow_vertical_tablet=\"0px\" box_shadow_blur_tablet=\"40px\" box_shadow_spread_tablet=\"0px\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_4,1_2,1_4\" use_custom_gutter=\"on\" make_equal=\"on\" admin_label=\"Row\" module_class=\"cc-fax\" _builder_version=\"4.21.0\" _module_preset=\"default\" max_width=\"100%\" custom_margin=\"||||false|false\" custom_margin_tablet=\"||||false|false\" custom_margin_phone=\"||||false|false\" custom_margin_last_edited=\"on|phone\" custom_padding=\"0px||||false|false\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"1_4\" _builder_version=\"4.21.0\" _module_preset=\"default\" custom_padding=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Basic Situation\" _builder_version=\"4.22.2\" _module_preset=\"default\" module_alignment=\"right\" custom_margin=\"||0px||false|false\" global_colors_info=\"{}\"]Initial situation<\/span>\r\n Since 2008, samedi has supported medical practices, clinics, and care centers with digitalization solutions. Offering innovative software-as-a-service, the e-health company relieves staff of administrative tasks and proactively engages patients in their treatment process. Their stated goal is to make treatment coordination simple, secure, and efficient for everyone involved by using digital services, from admission and treatment to referral management.<\/p>\r\n The personal and medical information samedi processes is sensitive and requires special protection. From the very start, medical facilities have been connected via a specially developed end-to-end encryption system protected by a European patent \u2014 a system that combines symmetric and asymmetric processes. To protect communication with patients as well, samedi required a data protection-compliant and secure solution.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_4,1_2,1_4\" use_custom_gutter=\"on\" make_equal=\"on\" admin_label=\"Row\" module_id=\"objective\" module_class=\"cc-fax\" _builder_version=\"4.21.0\" _module_preset=\"default\" max_width=\"100%\" custom_margin=\"||||false|false\" custom_margin_tablet=\"||||false|false\" custom_margin_phone=\"||||false|false\" custom_margin_last_edited=\"on|phone\" custom_padding=\"50px||||false|false\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"1_4\" _builder_version=\"4.21.0\" _module_preset=\"default\" custom_padding=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Objective\" _builder_version=\"4.22.2\" _module_preset=\"default\" module_alignment=\"right\" custom_margin=\"||0px||false|false\" global_colors_info=\"{}\"]Objective<\/span>\r\n With the invalidation of the adequacy decision following the Schrems II ruling, the Berlin-based company immediately reassessed their situation and focused on suitable partners within the EU. Services provided had to be 100% GDPR compliant (in particular with Article\u00a09) and also use a cloud delivery model. This landed Retarus directly on their shortlist.<\/p>\r\n As an owner-managed company headquartered in Germany, Retarus guarantees 100% GDPR-compliant data processing in self-operated data centers that can be audited at any time. The information security management system (ISMS) Retarus uses is audited according to SOC2\u00a0Type II and certified in accordance with DIN\u00a0EN\u00a0ISO\/IEC\u00a027001:2017. The Retarus Enterprise Cloud<\/strong><\/a> does not require any US hyperscalers and therefore fully meets samedi's wishes and expectations.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Quote\" module_class=\"cc-bi ret_padding_80-0 ret_bg_darkblue\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_enable_color=\"off\" background_enable_image=\"off\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Quote\" _builder_version=\"4.22.2\" _module_preset=\"default\" text_orientation=\"center\" background_layout=\"dark\" global_colors_info=\"{}\"] \u201cLike samedi, Retarus places great importance on data protection and compliance. Modern programming interfaces made it easy to integrate the services into our platform and they were up and running quickly and reliably.\u201d<\/p>\r\nMichael Siebert \/\/ Chief Principal Engineer (CPE), samedi GmbH[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Implementation\/Challenge\" module_id=\"challenge\" module_class=\"ret_padding_100-0 cc-fax\" _builder_version=\"4.21.0\" background_color=\"#ffffff\" transparent_background=\"off\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_4,1_2,1_4\" use_custom_gutter=\"on\" make_equal=\"on\" admin_label=\"Row\" module_class=\"cc-fax\" _builder_version=\"4.21.0\" _module_preset=\"default\" max_width=\"100%\" custom_padding=\"0px||||false|false\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"1_4\" _builder_version=\"4.21.0\" _module_preset=\"default\" custom_padding=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Umsetzung\/Herausforderung\" _builder_version=\"4.22.2\" _module_preset=\"default\" module_alignment=\"right\" custom_margin=\"||0px||false|false\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"]Approach<\/span>\r\n After a thorough review, samedi decided to replace their former email service provider. The switch to Transactional Email<\/strong><\/a> allowed Retarus' implementation department to immediately prove how fast it works. Retarus completed the onboarding within just two days \u2014 a time-critical task, because samedi was, among other things, commissioned as the technology partner for the COVID-19 vaccination appointment booking for the German federal state of Saarland.<\/p>\r\n Following its positive experience with sending emails, samedi later switched to Retarus' Enterprise SMS Services<\/strong><\/a> as well. Just like with its emails, samedi thus benefits from the reliable and fast delivery of texts, in particular thanks to Retarus' active carrier management. Features such as the move-up option (a notification if an earlier appointment becomes available) require this kind of reliable and fast delivery for smooth processes both in healthcare facilities and for patients.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_text disabled_on=\"off|off|off\" admin_label=\"Services\" module_class=\"ret_wider\" _builder_version=\"4.22.2\" _module_preset=\"default\" background_color=\"#44546a\" background_layout=\"dark\" max_width_tablet=\"50%\" max_width_phone=\"100%\" max_width_last_edited=\"on|tablet\" module_alignment=\"right\" custom_margin=\"43px||||false|false\" custom_margin_tablet=\"0px||||false|false\" custom_margin_phone=\"0px||||false|false\" custom_margin_last_edited=\"on|tablet\" custom_padding=\"30px|30px|7px|30px|false|false\" module_alignment_tablet=\"left\" module_alignment_phone=\"left\" module_alignment_last_edited=\"on|phone\" global_colors_info=\"{}\"] With Retarus Transactional Email<\/strong>, samedi benefits from first-class delivery rates, among other things. This is thanks to comprehensive reputation management including support for SPF, DKIM, and DMARC, CSA certification for whitelisting with major email providers, a \"feedback loop\" to prevent resending to recipients who have flagged a message as spam, and blocklist prevention with reconciliation for more than 50 providers of blocklists worldwide. Retarus also guarantees throughput\/bandwidth for transactional messages as defined in service level agreements (SLAs).<\/p>\r\n With Retarus Enterprise SMS<\/strong>, Retarus enables express dispatch, transferring to the mobile carrier within milliseconds as well as quality routing with active multi-carrier management.<\/p>\r\n Both communication channels offer virtually unlimited scalability as well as transparency and reporting for each individual message sent. Admins at samedi can monitor booked services in real time in the myEAS<\/strong> web-based portal. And should they be needed, local Retarus support is available around the clock.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_text disabled_on=\"off|off|off\" admin_label=\"Key Facts\" module_class=\"ret_check\" _builder_version=\"4.22.2\" _module_preset=\"default\" background_color=\"#44546a\" background_layout=\"dark\" max_width_tablet=\"70%\" max_width_phone=\"100%\" max_width_last_edited=\"on|phone\" module_alignment=\"right\" custom_margin=\"||||false|false\" custom_padding=\"30px|30px|7px|30px|false|false\" module_alignment_tablet=\"left\" module_alignment_phone=\"\" module_alignment_last_edited=\"on|phone\" global_colors_info=\"{}\"] Samedi has integrated Retarus Transactional Email<\/strong> and Enterprise SMS Services<\/strong> into its platform and uses them to manage all its customers' patient communications securely, legally compliant, and with exceptional performance. This allows the company to focus on its core business \u2014 software for clinics and medical practices. Rest assured samedi can always rely on the fact that Retarus, its communications service provider, processes all data with 100% GDPR-compliance and only in self-operated European data centers.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" module_id=\"callback\" module_class=\"cc-fax ret_padding_80-0\" _builder_version=\"4.21.0\" background_color=\"#ffffff\" transparent_background=\"off\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row column_structure=\"3_5,2_5\" _builder_version=\"4.18.0\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" max_width=\"100%\" global_colors_info=\"{}\"][et_pb_column type=\"3_5\" _builder_version=\"4.16\" custom_padding=\"|||\" global_colors_info=\"{}\" 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header_6_text_shadow_vertical_length_tablet=\"0px\" header_6_text_shadow_blur_strength_tablet=\"1px\" box_shadow_horizontal_tablet=\"0px\" box_shadow_vertical_tablet=\"0px\" box_shadow_blur_tablet=\"40px\" box_shadow_spread_tablet=\"0px\" global_colors_info=\"{}\"][gravityform id=\"24\" title=\"false\" description=\"false\" ajax=\"true\"]\r\n[\/et_pb_text][\/et_pb_column][et_pb_column type=\"2_5\" _builder_version=\"4.16\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][\/et_pb_column][\/et_pb_row][\/et_pb_section]","_et_gb_content_width":"","footnotes":""},"categories":[2413,2414],"tags":[],"acf":[],"yoast_head":"\nIn Search of a Data Protection-Compliant and Secure Solution<\/h2>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.21.0\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.22.2\" _module_preset=\"default\" max_width=\"90%\" module_alignment=\"left\" custom_margin=\"43px||||false|false\" custom_margin_tablet=\"0px||||false|false\" custom_margin_phone=\"0px||||false|false\" custom_margin_last_edited=\"on|desktop\" global_colors_info=\"{}\"]
GDPR Compliance and Cloud Delivery<\/h2>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.22.2\" _module_preset=\"default\" max_width=\"90%\" module_alignment=\"left\" custom_margin=\"43px||||false|false\" custom_margin_tablet=\"0px||||false|false\" custom_margin_phone=\"||||false|false\" custom_margin_last_edited=\"on|desktop\" global_colors_info=\"{}\"]
Onboarding in Just Two Days<\/h2>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.22.2\" _module_preset=\"default\" max_width=\"90%\" module_alignment=\"left\" custom_margin=\"43px||||false|false\" custom_margin_tablet=\"0px||||false|false\" custom_margin_phone=\"0px||||false|false\" custom_margin_last_edited=\"on|phone\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]
Retarus Services in Use<\/h3>\r\n
\r\n
Reputation Management Ensures Deliverability<\/h2>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.22.2\" _module_preset=\"default\" max_width=\"90%\" module_alignment=\"left\" custom_margin=\"43px||||false|false\" custom_margin_tablet=\"0px||||false|false\" custom_margin_phone=\"0px||||false|false\" custom_margin_last_edited=\"on|tablet\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]
Key Facts<\/h3>\r\n
\r\n
Complete Patient Communication via Retarus<\/h2>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.22.2\" _module_preset=\"default\" max_width=\"90%\" module_alignment=\"left\" custom_margin=\"43px||||false|false\" custom_margin_tablet=\"0px||||false|false\" custom_margin_phone=\"||||false|false\" custom_margin_last_edited=\"on|phone\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]