{"id":50201,"date":"2023-12-14T10:53:34","date_gmt":"2023-12-14T14:53:34","guid":{"rendered":"https:\/\/www.retarus.com\/us\/case-study-ifco\/"},"modified":"2024-03-15T06:38:43","modified_gmt":"2024-03-15T10:38:43","slug":"case-study-ifco","status":"publish","type":"post","link":"https:\/\/www.retarus.com\/us\/case-study-ifco\/","title":{"rendered":"Sustainable Food Logistics Provider Faxes with Telekom Partner Retarus"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"IFCO is the world's leading provider of reusable packaging solutions for fresh produce with customers in over 50\u00a0countries. The company now manages its inbound and outbound ordering and billing processes…","protected":false},"author":19,"featured_media":50202,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"[et_pb_section fb_built=\"1\" module_class=\"ret_padding_120-0 cc-fax ret_diagonal_1_dark \" _builder_version=\"4.23.1\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_row column_structure=\"3_5,2_5\" _builder_version=\"4.23.1\" _module_preset=\"default\" locked=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"3_5\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Header\" _builder_version=\"4.23.1\" _module_preset=\"default\" background_layout=\"dark\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]

Sustainable Food Logistics Provider Faxes with Telekom Partner Retarus<\/h1>\r\n

IFCO is the world's leading provider of reusable packaging solutions for fresh produce with customers in over 50\u00a0countries. The company now manages its inbound and outbound ordering and billing processes with the Cloud Fax solution<\/strong> from Retarus, a Deutsche Telekom (also known as Telekom) partner.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"2_5\" _builder_version=\"4.23.1\" _module_preset=\"default\" background_image=\"https:\/\/www.retarus.com\/ri\/wp-content\/uploads\/sites\/28\/2023\/12\/Retarus_cs_ifco_header_v1.jpg\" global_colors_info=\"{}\"][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.23.1\" _module_preset=\"default\" custom_css_main_element=\"position: absolute;|| top: 0;|| z-index: 999;|| right: 0;|| background: transparent;|| width: 100%;\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.19.4\" _module_preset=\"default\" width=\"100%\" max_width=\"100%\" custom_padding=\"0px|30px|0px|0px|false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.19.4\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"DO NOT DELETE - Social Sharing\" _builder_version=\"4.19.4\" _module_preset=\"default\" text_orientation=\"right\" custom_margin=\"-10px||||false|false\" locked=\"off\" global_colors_info=\"{}\"][content type=\"contblock\" name=\"social-sharing-sidebar\"][\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" disabled_on=\"on|off|off\" admin_label=\"Customer Information \" module_class=\"cc-fax\" _builder_version=\"4.23.1\" background_color=\"#F3F5F7\" transparent_background=\"off\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_4,1_4,1_4,1_4\" use_custom_gutter=\"on\" make_equal=\"on\" custom_padding_last_edited=\"on|tablet\" _builder_version=\"4.21.0\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" max_width=\"100%\" custom_padding=\"0px||0px||false|false\" custom_padding_tablet=\"||25px||false|false\" custom_padding_phone=\"||25px||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"1_4\" module_class=\"ret_valign\" _builder_version=\"4.21.0\" custom_padding=\"|||\" custom_css_main_element=\"display:flex;||flex-direction:row;\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_image src=\"https:\/\/www.retarus.com\/ri\/wp-content\/uploads\/sites\/28\/2023\/12\/ifco-logo.png\" alt=\"GMX\" title_text=\"ifco-logo\" admin_label=\"Logo\" _builder_version=\"4.23.1\" _module_preset=\"default\" max_height=\"120px\" custom_margin=\"||0px|-10px|false|false\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"1_4\" module_class=\"ret_valign\" _builder_version=\"4.21.0\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_text admin_label=\"Industry\" _builder_version=\"4.23.1\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" custom_margin=\"||0px||false|false\" global_colors_info=\"{}\"]Industry<\/b>\r\nPackaging[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" module_class=\"ret_valign\" _builder_version=\"4.21.0\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_text admin_label=\"Mitarbeiter\" _builder_version=\"4.23.1\" _module_preset=\"default\" custom_margin=\"||0px||false|false\" global_colors_info=\"{}\"]Employees<\/b>\r\n1250[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" module_class=\"ret_valign\" _builder_version=\"4.21.0\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_text admin_label=\"Web\" _builder_version=\"4.23.1\" _module_preset=\"default\" custom_margin=\"||0px||false|false\" global_colors_info=\"{}\"]Website<\/b>\r\nwww.ifco.com<\/a>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Basic Situation + Objective\" module_id=\"context\" module_class=\"ret_padding_100-0 cc-fax\" _builder_version=\"4.23.1\" background_color=\"#ffffff\" z_index_tablet=\"500\" box_shadow_horizontal_tablet=\"0px\" box_shadow_vertical_tablet=\"0px\" box_shadow_blur_tablet=\"40px\" box_shadow_spread_tablet=\"0px\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_4,1_2,1_4\" use_custom_gutter=\"on\" make_equal=\"on\" admin_label=\"Row\" module_class=\"cc-fax\" _builder_version=\"4.21.0\" _module_preset=\"default\" max_width=\"100%\" custom_margin=\"||||false|false\" custom_margin_tablet=\"||||false|false\" custom_margin_phone=\"||||false|false\" custom_margin_last_edited=\"on|phone\" custom_padding=\"0px||||false|false\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"1_4\" _builder_version=\"4.21.0\" _module_preset=\"default\" custom_padding=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Basic Situation\" _builder_version=\"4.23.1\" _module_preset=\"default\" module_alignment=\"right\" custom_margin=\"||0px||false|false\" global_colors_info=\"{}\"]Initial situation<\/span>\r\n

In Use: High-Maintenance Fax Servers<\/h2>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.21.0\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.23.1\" _module_preset=\"default\" max_width=\"90%\" module_alignment=\"left\" custom_margin=\"43px||||false|false\" custom_margin_tablet=\"0px||||false|false\" custom_margin_phone=\"0px||||false|false\" custom_margin_last_edited=\"on|desktop\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]

IFCO has a global pool of more than 380\u00a0million reusable packaging containers (RPCs) that producers use for 2\u00a0billion deliveries of fresh fruit and vegetables, meat, poultry, seafood, eggs, bread, and other products to retailers each year. IFCO\u2019s RPCs make sure the food supply chain is optimized by preserving the freshness and quality of products, lowering costs, reducing spoilage, and providing a more environmentally friendly solution than disposable packaging.<\/p>\r\n

Customers can order these reusable containers by email, fax, or via the company's online ordering system. Before switching to cloud services offered by Telekom partner Retarus, IFCO used to send and receive faxes via high-maintenance fax servers and fax machines.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_4,1_2,1_4\" use_custom_gutter=\"on\" make_equal=\"on\" admin_label=\"Row\" module_id=\"objective\" module_class=\"cc-fax\" _builder_version=\"4.21.0\" _module_preset=\"default\" max_width=\"100%\" custom_margin=\"||||false|false\" custom_margin_tablet=\"||||false|false\" custom_margin_phone=\"||||false|false\" custom_margin_last_edited=\"on|phone\" custom_padding=\"50px||||false|false\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"1_4\" _builder_version=\"4.21.0\" _module_preset=\"default\" custom_padding=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Objective\" _builder_version=\"4.23.1\" _module_preset=\"default\" module_alignment=\"right\" custom_margin=\"||0px||false|false\" global_colors_info=\"{}\"]Objective<\/span>\r\n

Wanted: A Global Cloud Fax Service Provider<\/h2>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.23.1\" _module_preset=\"default\" max_width=\"90%\" module_alignment=\"left\" custom_margin=\"43px||||false|false\" custom_margin_tablet=\"0px||||false|false\" custom_margin_phone=\"||||false|false\" custom_margin_last_edited=\"on|desktop\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]

IFCO's customers and partners include smaller agricultural businesses that still use fax for communications and orders. This is particularly true for customers in Japan.<\/p>\r\n

When IFCO switched internally to Microsoft Teams for telephony, a synchronized fax solution was required. At the same time, the company wanted to digitize and replace its analog fax hardware, but didn't want to host a call or fax management solution. That's why IFCO started looking for a suitable cloud fax service provider \u2014 one that also operates globally but can provide local points of contact as well.<\/p>\r\n

With Retarus, Telekom had the right partner at its side to manage and guarantee a smooth integration and deployment from local data centers.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Quote\" module_class=\"cc-fax ret_padding_80-0 ret_bg_darkblue\" _builder_version=\"4.23.1\" _module_preset=\"default\" background_enable_color=\"off\" background_enable_image=\"off\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Quote\" _builder_version=\"4.23.1\" _module_preset=\"default\" text_orientation=\"center\" background_layout=\"dark\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]

\u201cIntegration of the Cloud Fax solution from Telekom partner Retarus was smooth and easy. We are relieved to have finally replaced our analog servers and devices so we can say goodbye to our paper-based processes.\u201d<\/p>\r\nMarkus Moltenbrey \/\/ Director Architecture and Infrastructure at IFCO[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"Implementation\/Challenge\" module_id=\"challenge\" module_class=\"ret_padding_100-0 cc-fax\" _builder_version=\"4.23.1\" background_color=\"#ffffff\" transparent_background=\"off\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_4,1_2,1_4\" use_custom_gutter=\"on\" make_equal=\"on\" admin_label=\"Row\" module_class=\"cc-fax\" _builder_version=\"4.21.0\" _module_preset=\"default\" max_width=\"100%\" custom_padding=\"0px||||false|false\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"1_4\" _builder_version=\"4.21.0\" _module_preset=\"default\" custom_padding=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Umsetzung\/Herausforderung\" _builder_version=\"4.23.1\" _module_preset=\"default\" module_alignment=\"right\" custom_margin=\"||0px||false|false\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"]Specific Challenges<\/span>\r\n

Rapid Implementation and Employee Training<\/h2>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.23.1\" _module_preset=\"default\" max_width=\"90%\" module_alignment=\"left\" custom_margin=\"43px||||false|false\" custom_margin_tablet=\"0px||||false|false\" custom_margin_phone=\"0px||||false|false\" custom_margin_last_edited=\"on|phone\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]

Retarus Cloud Fax<\/a><\/strong> was successfully implemented at IFCO in Germany at the end of June 2022 and just a few months later, in September 2022, in Japan. IFCO placed its first request with Telekom in March 2022. Because of time constraints, IFCO decided not to issue a tender with an RFI\/RFP. As a result, the project was commissioned and implemented immediately after the request \u2014 promptly and without complications.<\/p>\r\n

Flexible Retarus APIs made implementation and execution considerably easier. Employees were able to use the new fax service after just a short period of time and required only minimal training. IFCO\u2019s departments requested to keep their old numbers. As a result, they were simply redirected to Retarus so they could continue to be used. Employees in Japan also wanted a separate fax management solution, so a \u201cCRM light\u201d was developed and implemented for them.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_4\" _builder_version=\"4.17.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_text disabled_on=\"off|off|off\" admin_label=\"Services\" module_class=\"ret_wider\" _builder_version=\"4.23.1\" _module_preset=\"default\" background_color=\"#44546a\" background_layout=\"dark\" max_width_tablet=\"50%\" max_width_phone=\"100%\" max_width_last_edited=\"on|tablet\" module_alignment=\"right\" custom_margin=\"43px||||false|false\" custom_margin_tablet=\"0px||||false|false\" custom_margin_phone=\"0px||||false|false\" custom_margin_last_edited=\"on|tablet\" custom_padding=\"30px|30px|7px|30px|false|false\" module_alignment_tablet=\"left\" module_alignment_phone=\"left\" module_alignment_last_edited=\"on|phone\" global_colors_info=\"{}\"]

Retarus Service in Use<\/h3>\r\n