{"id":9048,"date":"2016-01-08T17:53:27","date_gmt":"2016-01-08T16:53:27","guid":{"rendered":"https:\/\/www.retarus.com\/service-support\/"},"modified":"2024-04-11T11:38:43","modified_gmt":"2024-04-11T09:38:43","slug":"service-support","status":"publish","type":"page","link":"https:\/\/www.retarus.com\/why-retarus\/service-support\/","title":{"rendered":"Service &amp; Support"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"<p>Service ExcellenceExcellent Service Supports&nbsp;Your Business Good-bye call center. Hello Retarus Customer Service. We have experienced technicians. Experts who are passionate about finding real solutions. Together with you. Anywhere in the [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":2276,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"[et_pb_section fullwidth=\"on\" specialty=\"off\" transparent_background=\"off\" background_color=\"#ffffff\" inner_shadow=\"on\" parallax=\"off\" parallax_method=\"on\"][et_pb_fullwidth_slider admin_label=\"Banner + Headline\" show_arrows=\"off\" show_pagination=\"off\" auto=\"off\" parallax=\"on\" parallax_method=\"on\" module_class=\"ret-bg-centered\"][et_pb_slide background_image=\"https:\/\/beta.retarus.com\/de\/wp-content\/uploads\/sites\/2\/2015\/12\/service-and-support.jpg\" background_color=\"#ffffff\" alignment=\"center\" background_layout=\"dark\"]\r\n<h1>Service & Support:<br>Unterst\u00fctzung von Anfang an<\/h1>\r\n[\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_section][et_pb_section fullwidth=\"off\" specialty=\"off\" transparent_background=\"off\" background_color=\"#3e3e3e\" inner_shadow=\"off\" parallax=\"off\" parallax_method=\"off\"][et_pb_row][et_pb_column type=\"4_4\"][et_pb_text admin_label=\"Intro\" background_layout=\"dark\" text_orientation=\"left\"]Wenden Sie sich bei Fragen jederzeit direkt an Ihren pers\u00f6nlichen Retarus Ansprechpartner. Von der Planung bis zum laufenden Betrieb.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fullwidth=\"off\" specialty=\"off\"][et_pb_row][et_pb_column type=\"4_4\"][et_pb_text admin_label=\"Breadcrumb\" background_layout=\"light\" text_orientation=\"left\"][breadcrumbs delimiter=\"\/\/\"][\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fullwidth=\"off\" specialty=\"off\"][et_pb_row][et_pb_column type=\"2_3\"][et_pb_text admin_label=\"Ihr Service Manager\" background_layout=\"light\" text_orientation=\"left\"]<h2>Ihr Service Manager<\/h2>\r\nSie m\u00f6chten den kommunikativen Part Ihrer Gesch\u00e4ftsprozesse so effizient wie m\u00f6glich gestalten? Dann werden Sie die Vorteile der <a href=\"\/de\/services\/\">Retarus Cloud Services<\/a> ab dem ersten Tag zu sch\u00e4tzen wissen. Denn im Gegensatz zu anderen Anbietern stellt Ihnen Retarus einen Begleiter an die Seite, der Sie in allen Phasen Ihres Projektes pers\u00f6nlich betreut:\r\n<ul>\r\n <li>Vor Vertragsabschluss durch umfassende <strong>Analyse und Beratung<\/strong><\/li> <li>Beim <strong>individuellen L\u00f6sungsdesign<\/strong> speziell f\u00fcr Ihre Gesch\u00e4ftsprozesse<\/li> <li>Beim <strong>Onboarding<\/strong> inklusive Steuerung Ihrer Partner und Lieferanten<\/li> <li>W\u00e4hrend des laufenden Betriebs durch <strong>detaillierte Reports<\/strong><\/li><\/ul>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_3\"][\/et_pb_column][\/et_pb_row][et_pb_row][et_pb_column type=\"4_4\"][et_pb_divider admin_label=\"Divider\" color=\"#ffffff\" show_divider=\"off\" height=\"20\" \/][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fullwidth=\"off\" specialty=\"off\" transparent_background=\"off\" background_color=\"#f7f7f7\" inner_shadow=\"off\" parallax=\"off\" parallax_method=\"off\" module_class=\"ret_case_section\"][et_pb_row][et_pb_column type=\"4_4\"][et_pb_text admin_label=\"Struktur des Erfolgs\" background_layout=\"light\" text_orientation=\"left\"]<h2>Struktur des Erfolgs<\/h2>Bei Retarus stehen effiziente Prozesse im Mittelpunkt. Auch intern. Die langj\u00e4hrige Erfahrung aus der engen Zusammenarbeit mit international agierenden Gro\u00dfunternehmen lohnt sich f\u00fcr Sie also von Anfang an. Denn bereits vor dem Vertragsabschluss k\u00f6nnen Sie sich \u00fcber reibungslose Abl\u00e4ufe freuen.[\/et_pb_text][et_pb_divider admin_label=\"Divider\" color=\"#ffffff\" show_divider=\"off\" height=\"15\" \/][\/et_pb_column][\/et_pb_row][et_pb_row][et_pb_column type=\"1_3\"][et_pb_blurb admin_label=\"Blurb - PLAN\" url_new_window=\"off\" use_icon=\"on\" icon_color=\"#4a4a4a\" use_circle=\"off\" circle_color=\"#bd1d20\" use_circle_border=\"off\" circle_border_color=\"#bd1d20\" icon_placement=\"top\" animation=\"top\" background_layout=\"light\" text_orientation=\"center\" font_icon=\"\ued7f\" module_class=\"ret_blurb_60\"]<h3>Plan<\/h3>Schon in der Evaluierungsphase analysieren erfahrene Retarus Sales Engineers Ihre speziellen Anforderungen. Bei Bedarf auch bei Ihnen vor Ort. Ziel: hochwertige, individuelle Beratung und das Schaffen einer gemeinsamen Basis f\u00fcr erfolgreiches L\u00f6sungsdesign.[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\"][et_pb_blurb admin_label=\"Blurb - BUILD\" url_new_window=\"off\" use_icon=\"on\" icon_color=\"#4a4a4a\" use_circle=\"off\" circle_color=\"#bd1d20\" use_circle_border=\"off\" circle_border_color=\"#bd1d20\" icon_placement=\"top\" animation=\"top\" background_layout=\"light\" text_orientation=\"center\" font_icon=\"\ued1a\" module_class=\"ret_blurb_60\"]<h3>Build<\/h3>Ihre Services implementiert bei Retarus ein pers\u00f6nlich zugewiesener Technik-Verantwortlicher. Das sorgt f\u00fcr schnellstm\u00f6gliche Inbetriebnahme und h\u00f6chste Transparenz. Sie wissen zum Beispiel immer genau, in welcher Phase der Implementierung sich Ihr Retarus Cloud Service gerade befindet und wann er in Betrieb geht.[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\"][et_pb_blurb admin_label=\"Blurb - RUN\" url_new_window=\"off\" use_icon=\"on\" icon_color=\"#4a4a4a\" use_circle=\"off\" circle_color=\"#bd1d20\" use_circle_border=\"off\" circle_border_color=\"#bd1d20\" icon_placement=\"top\" animation=\"top\" background_layout=\"light\" text_orientation=\"center\" font_icon=\"\ued90\" module_class=\"ret_blurb_60\"]<h3>Run<\/h3>Auch w\u00e4hrend des Betriebs Ihrer Retarus Cloud Services erhalten Sie auf Wunsch individuelle Betreuung, die weit \u00fcber die g\u00e4ngigen Branchenstandards hinausgeht. Weltweit setzen bereits zahlreiche Unternehmen auf die Vorz\u00fcge regelm\u00e4\u00dfiger Reviews und Reportings f\u00fcr exzellente Servicequalit\u00e4t. Tendenz steigend.[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fullwidth=\"off\" specialty=\"off\" background_image=\"https:\/\/beta.retarus.com\/de\/wp-content\/uploads\/sites\/2\/2015\/12\/retarus_network-operations-center2.jpg\" transparent_background=\"off\" background_color=\"#ffffff\" inner_shadow=\"off\" parallax=\"on\" parallax_method=\"on\" module_class=\"textBoxOnImage\"][et_pb_row][et_pb_column type=\"2_3\"][et_pb_text admin_label=\"Das Herz von Retarus\" background_layout=\"light\" text_orientation=\"left\"]<h2>Das Herz von Retarus<\/h2>Werfen Sie einen Blick in das Network Operations Center. Hier sorgen hochqualifizierte Spezialisten daf\u00fcr, dass Ihre Retarus Cloud Services genau so funktionieren, wie Sie es erwarten.[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_3\"][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fullwidth=\"off\" specialty=\"off\" transparent_background=\"off\" background_color=\"#f7f7f7\" inner_shadow=\"off\" parallax=\"off\" parallax_method=\"off\"][et_pb_row][et_pb_column type=\"4_4\"][et_pb_divider admin_label=\"Divider\" color=\"#ffffff\" show_divider=\"off\" height=\"8\" \/][\/et_pb_column][\/et_pb_row][et_pb_row][et_pb_column type=\"4_4\"][et_pb_text admin_label=\"Hauptvorteile headline\" background_layout=\"light\" text_orientation=\"left\"]<h2>Ihre Vorteile<\/h2>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row][et_pb_column type=\"1_3\"][et_pb_blurb admin_label=\"Blurb - Bedarfsgerecht\" url_new_window=\"off\" use_icon=\"on\" icon_color=\"#4a4a4a\" use_circle=\"off\" circle_color=\"#bd1d20\" use_circle_border=\"off\" circle_border_color=\"#bd1d20\" icon_placement=\"top\" animation=\"top\" background_layout=\"light\" text_orientation=\"center\" font_icon=\"\ue028\" module_class=\"ret_blurb_60\"]<h3>Bedarfsgerecht<\/h3>Zu den Begriffen Service und Support gibt es unterschiedliche Auffassungen. Bei Retarus versteht man darunter: Da sein, wann immer Sie Unterst\u00fctzung brauchen. Und zwar genau in dem Umfang, den Sie ben\u00f6tigen.[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\"][et_pb_blurb admin_label=\"Blurb - Pers\u00f6nlich\" url_new_window=\"off\" use_icon=\"on\" icon_color=\"#4a4a4a\" use_circle=\"off\" circle_color=\"#bd1d20\" use_circle_border=\"off\" circle_border_color=\"#bd1d20\" icon_placement=\"top\" animation=\"top\" background_layout=\"light\" text_orientation=\"center\" font_icon=\"\ued18\" module_class=\"ret_blurb_60\"]<h3>Pers\u00f6nlich<\/h3>Ihre Belange vertritt bei Retarus ein pers\u00f6nlicher Service Manager. Er setzt sich als interner Advokat aktiv f\u00fcr L\u00f6sungen ein, die zu Ihrer Zufriedenheit f\u00fchren.[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\"][et_pb_blurb admin_label=\"Blurb - Professionell\" url_new_window=\"off\" use_icon=\"on\" icon_color=\"#4a4a4a\" use_circle=\"off\" circle_color=\"#bd1d20\" use_circle_border=\"off\" circle_border_color=\"#bd1d20\" icon_placement=\"top\" animation=\"top\" background_layout=\"light\" text_orientation=\"center\" font_icon=\"\ued54\" module_class=\"ret_blurb_60\"]<h3>Professionell<\/h3>\u201eKein Problem\u201d-Anbieter gibt es genug. Retarus geht es nicht nur um Ihre Auftr\u00e4ge, sondern um langfristig funktionierende L\u00f6sungen in Ihrem Sinne.[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fullwidth=\"off\" specialty=\"off\" transparent_background=\"off\" background_color=\"#f7f7f7\" inner_shadow=\"off\" parallax=\"off\" parallax_method=\"off\"][et_pb_row][et_pb_column type=\"1_3\"][et_pb_blurb admin_label=\"Blurb - Verf\u00fcgbar\" url_new_window=\"off\" use_icon=\"on\" icon_color=\"#4a4a4a\" use_circle=\"off\" circle_color=\"#bd1d20\" use_circle_border=\"off\" circle_border_color=\"#bd1d20\" icon_placement=\"top\" animation=\"top\" background_layout=\"light\" text_orientation=\"center\" font_icon=\"\ue06b\" module_class=\"ret_blurb_60\"]<h3>Verf\u00fcgbar<\/h3>Erreichen Sie jemanden, wenn es darauf ankommt. Bei Retarus stehen Ihnen weltweit mehrsprachige Ansprechpartner zur Verf\u00fcgung. 24 Stunden am Tag. 365 Tage im Jahr.[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\"][et_pb_blurb admin_label=\"Blurb - Transparent\" url_new_window=\"off\" use_icon=\"on\" icon_color=\"#4a4a4a\" use_circle=\"off\" circle_color=\"#bd1d20\" use_circle_border=\"off\" circle_border_color=\"#bd1d20\" icon_placement=\"top\" animation=\"top\" background_layout=\"light\" text_orientation=\"center\" font_icon=\"\ued7d\" module_class=\"ret_blurb_60\"]<h3>Transparent<\/h3>\u00dcberpr\u00fcfen Sie jederzeit selbst, wie zuverl\u00e4ssig Ihre Retarus Cloud Services arbeiten. Die \u00fcbersichtlichen Reports im Enterprise Administration Services Portal liefern Ihnen die gesuchten Informationen auf einen Blick.[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\"][et_pb_blurb admin_label=\"Blurb - Umfassend\" url_new_window=\"off\" use_icon=\"on\" icon_color=\"#4a4a4a\" use_circle=\"off\" circle_color=\"#bd1d20\" use_circle_border=\"off\" circle_border_color=\"#bd1d20\" icon_placement=\"top\" animation=\"top\" background_layout=\"light\" text_orientation=\"center\" font_icon=\"\ued90\" module_class=\"ret_blurb_60\"]<h3>Umfassend<\/h3>Geben Sie Ihre komplette Gesch\u00e4ftskommunikation in erfahrene H\u00e4nde. Retarus Cloud Services decken f\u00fcr Sie alle g\u00e4ngigen Anwendungen, Schnittstellen und Kommunikationskan\u00e4le ab. Weltweit.[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row][et_pb_column type=\"4_4\"][et_pb_divider admin_label=\"Divider\" color=\"#ffffff\" show_divider=\"off\" \/][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fullwidth=\"off\" specialty=\"off\" transparent_background=\"off\" background_color=\"#ffffff\" inner_shadow=\"off\" parallax=\"off\" parallax_method=\"off\"][et_pb_row][et_pb_column type=\"4_4\"][et_pb_divider admin_label=\"Divider\" color=\"#ffffff\" show_divider=\"off\" height=\"30\" \/][\/et_pb_column][\/et_pb_row][et_pb_row][et_pb_column type=\"4_4\"][et_pb_text admin_label=\"Case study intro\" background_layout=\"light\" text_orientation=\"left\"][content type =\"contblock\" name=\"case-study-intro\"][\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fullwidth=\"on\" specialty=\"off\" transparent_background=\"off\" background_color=\"#ffffff\" inner_shadow=\"off\" parallax=\"off\" parallax_method=\"off\"][et_pb_fullwidth_portfolio admin_label=\"Case Study Carousel\" fullwidth=\"on\" include_categories=\"2\" show_title=\"on\" show_date=\"on\" background_layout=\"light\" auto=\"on\" auto_speed=\"10000\" \/][\/et_pb_section][et_pb_section fullwidth=\"off\" specialty=\"off\" transparent_background=\"off\" background_color=\"#ffffff\" inner_shadow=\"off\" parallax=\"off\" parallax_method=\"off\" module_class=\"ret_case_section\"][et_pb_row][et_pb_column type=\"4_4\"][et_pb_divider admin_label=\"Divider\" color=\"#ffffff\" show_divider=\"off\" height=\"20\" \/][et_pb_text admin_label=\"Contact intro\" background_layout=\"light\" text_orientation=\"left\"][content type =\"contblock\" name=\"contact-intro\"][\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row][et_pb_column type=\"1_4\"][et_pb_text admin_label=\"Adressblock\" background_layout=\"light\" text_orientation=\"left\"]<h2>[content type=\"contblock\" name=\"contact-address-headline\"]<\/h2>[content type=\"contblock\" name=\"local-address\"] [content type=\"contblock\" name=\"link-retarus-international\"][\/et_pb_text][\/et_pb_column][et_pb_column type=\"3_4\"][et_pb_text admin_label=\"Text\" background_layout=\"light\" text_orientation=\"left\"][gravityform id=\"6\" title=\"false\" description=\"false\" ajax=\"true\"][\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fullwidth=\"off\" specialty=\"off\" transparent_background=\"off\" background_color=\"#3e3e3e\" inner_shadow=\"off\" parallax=\"off\" parallax_method=\"off\" module_class=\"ret_section_footer\"][et_pb_row][et_pb_column type=\"1_3\"][et_pb_text admin_label=\"Footer - Retarus macht IT (Jobs)\" background_layout=\"dark\" text_orientation=\"left\" module_class=\"ret_footer_left\"][content type=\"contblock\" name=\"footer-jobs\"][\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_3\"][et_pb_text admin_label=\"Footer - Datensicherheit\" background_layout=\"dark\" text_orientation=\"left\" module_class=\"ret_footer_middle\"][content type=\"contblock\" name=\"footer-data-security\"][\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_3\"][et_pb_text admin_label=\"Footer - Immer up-to-date\" background_layout=\"dark\" text_orientation=\"left\" module_class=\"ret_footer_right\"][content type=\"contblock\" name=\"footer-newsletter\"][\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]","_et_gb_content_width":"","footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.5 (Yoast SEO v22.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service &amp; 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