Digitize Order Forms and Automate Processing
Retarus Intelligent Document Processing can facilitate the automation of manual order processes to a significant extent. Even forms that are filled out by hand pose no barrier — regardless of whether they are sent by fax or scanned and attached to an email. Retarus Services can integrate these orders efficiently and with transaction security in a company’s digital infrastructure.
The Challenge
Wholesaler delivery processes are mostly digitized nowadays — from online order forms to warehouse planning and logistics, right through to billing by means of an ERP system. Communication with suppliers and manufacturers is also usually completely automated using electronic data interchange (EDI). Although digitalization has advanced greatly on the wholesaler side, this is not necessarily the case for their customers. Particularly in the ordering process, there is inevitably some unwanted media and integration disruption. Many retailers simply do not have the technical capability and financial means to transmit data in a structured way. As a result, they use unstructured electronic documents or template-based orders in paper form. Wholesalers receive these via fax, email or by post.
The Background
Entering orders manually in an ERP system is always time-consuming for employees. Furthermore, this process is extremely prone to errors and automated content checks are seldom carried out. This is not merely bothersome for customers — a bad experience can negatively impact their relationship with suppliers over the long term. The resulting queries and corrections complicate the order process even more, resulting in customer service that is extremely costly.
The Solution
Retarus Intelligent Document Processing can facilitate the automation of manual order processes to a significant extent. Even forms that are filled out by hand pose no barrier — regardless of whether they are sent by fax or scanned and attached to an email. Retarus Services can integrate these orders efficiently and with transaction security in a company’s digital infrastructure.
Customer Benefits
- Digitization of all order processes
- Supports integration into the customer’s existing infrastructure
- Seamless integration of all communication channels
- Connection using standard interfaces
- Manual processing is kept to a minimum
Use Case
For companies to receive orders by fax, Retarus can either assign a new fax number or use an existing connection and forward to the cloud infrastructure. Once the Retarus data center receives the order, an Intelligent Document Recognition (IDR) engine reads the form, capturing not only the plain text, but also the layout of the form and other elements of the document. Thanks to the wholesaler’s catalog data and master data, which is stored in the system and continuously synchronized through EDI, order information can be checked for content and assigned. Retarus then forwards all of the validated data in the required format together with the original document to the ERP system. Retarus Intelligent Document Processing supports all common interfaces and file formats. Even native PDF documents or orders that are scanned and transmitted as email attachments are processed by the Retarus Services.
Did you know?
The Retarus Enterprise Administration Services Portal (EAS) provides you with all the information you need about the status, quality, and scope of incoming documents, helping you keep an eye on every single document.
We are here for you!
Do you have questions about Retarus, our products and services, or wish to receive further information? Your personal sales representative will assist you with any inquiries.
Benefits at a Glance
- Operated in Retarus data centers in compliance with the strictest data protection regulations
- Customized and scalable bandwidth with high availability
- Transparent reports
- Comprehensive archiving options
- Personal support
More Scenarios
Cosmetics Company Relies on Retarus
The global market-leading cosmetics company employs around 85,000 workers in 150 countries and achieves roughly 27 billion Euros in turnover with over 30 brands in the luxury, consumer and professional products sectors. For digital communications which are not subject to media disruption, the company has opted for Retarus Intelligent Document Processing.
Retarus Cloud Services: Communication Solutions for the “Internet of Things”
Digitalization is finding its way into more and more factories and private households. Under the guise of keywords like “Industry 4.0” or “Internet of Things” (IoT) people are increasingly counting on “intelligent” machines and devices.
