Reliable Communication

Why Dachser Has Trusted Retarus Enterprise SMS for More Than a Decade

For the global logistics company Dachser, one thing is non-negotiable: absolute reliability. Whether it’s shipment notifications, IT outage alerts, or customs processes –every delay can lead to significant costs and reputational damage.

Initial Situation

How Dachser Uses SMS

As a global logistics provider, Dachser manages highly complex, cross-border operations every day. To keep these processes running smoothly, information must be delivered instantly and reliably – anywhere, anytime. That’s why Dachser relies on SMS as a communication channel in several mission-critical areas:

For delivery and pickup notifications sent directly to customers via Email-to-SMS
As a redundant alerting channel for IT incidents through monitoring systems
For international customs processes, such as the UK’s GVMS (Goods Vehicle Movement Service), via SMS-to-Email

Messages are sent from central applications such as HCL Domino, IT monitoring systems like CheckMK and Mplus, and directly by employees through Microsoft Outlook.

Challenge

Requirements: Speed, Precision, Reliability

Dachser has stood for reliability and punctuality for decades and places correspondingly high demands on its service providers.
Because there is no room for communication breakdowns in logistics. If a message does not arrive, the consequences are immediate: Customers are unable to schedule deliveries on time, internal processes come to a standstill, customs clearance is delayed and, in the worst case scenario, the final escalation stage for rapid problem identification is missing in the event of IT malfunctions – resulting in high costs and loss of reputation.

Retarus Enterprise SMS has been running reliably for years – and whenever we have a question, support responds quickly and competently. That kind of dependability makes all the difference.”

Solution & Benefits

Reliable Enterprise SMS – Usable Worldwide

For communication with customers, customs authorities, and IT support, Dachser has been successfully relying on Retarus’ Enterprise SMS Services for more than ten years. Whether triggered automatically or manually, SMS messages sent via Retarus reach their recipients reliably — worldwide. Thanks to its cloud-based architecture, Retarus Enterprise SMS can be used independently of location. Deployment at Dachser’s international sites is seamless and requires no additional infrastructure. In addition to reliable message delivery, several enterprise-grade features are key to Dachser’s long-term success with Retarus:

Billing Codes für eine transparente Zuordnung der versendeten SMS zu Kostenstellen
UTF-16 encoding to ensure correct text rendering — even in non-Latin scripts
DirSync for automated synchronization with Active Directory — enabling controlled access for authorized users

Key Facts

Reliable delivery worldwide
Seamless deployment at international locations
Centralized administration and fast support
Transparent cost center allocation
Proven long-term customer satisfaction

Conclusion

Over Ten Years of Stability and Trust

The use of Retarus Enterprise SMS at Dachser shows how stable communication solutions can make a significant contribution to smooth logistics. For over a decade, Retarus Enterprise SMS has been impressing the logistics company with its reliability, performance and flexible deployment options – worldwide. In addition to its technical stability, Dachser particularly values Retarus’ support, which it rates as “outstanding”. The IT teams benefit not only from direct contact with personal contact persons, but also from access to configuration, administration and reporting functions via the Retarus EAS portal (Enterprise Administration Services), which is available at all times. By additionally using Retarus Cloud Fax, Dachser reinforces its trust in a solution that meets the demands of a global logistics company – reliable, scalable, and flexible.

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