Retarus enables full control and visibility into business-critical communication processes

Secaucus, March 23, 2026 //

Retarus, a leading provider of cloud-based messaging solutions for secure business communications, has added new observability metrics throughout its communications solutions portfolio to provide comprehensive, real-time process data within its Transactional Email, Fax and SMS products. Retarus’ new tools standardize and centralize these critical details for easy integration into a range of monitoring and observability systems, so organizations can track delivery rates, system availability, processing times, and more with newfound precision.

Retarus’ new metrics offer customers a complete, unfiltered, real-time overview of service performance, packaged in the widely established Prometheus format for interoperability with monitoring systems such as Splunk, Dynatrace, Datadog, Grafana, and Elastic. The metrics are tailored to the needs of complex enterprise communication infrastructures and provide IT teams with a reliable, always-available foundation that guides forensic investigations, audits, and compliance evaluations.

Faster response times

Retarus’ observability metrics give IT teams real-time insight into system utilization and performance, so they can identify early indicators of system instability, delivery delays, or declines in regional performance. This enables teams to adopt a proactive stance and address issues before they affect business-critical processes, reducing response times, improving stability performance, and boosting workflow efficiency.

Detailed analyses cover all needs

Retarus’ observability metrics provide a comprehensive overview of the company’s entire communication ecosystem, enabling companies with mature monitoring systems to build customized dashboards and reports, tracking everything from IT operations to financial controls and regulatory compliance. For companies without in-house monitoring capabilities, Retarus offers a comprehensive admin portal—myEAS—with a range of preconfigured dashboards. Administrators and help desk teams, who primarily utilize reporting and analysis capabilities, are also able to analyze individual email messages or faxes in detail, by way of powerful search functions and reporting tools.

All data clearly visible

“Transparency is our guiding principle,” explains Martin Hager, founder and CEO of Retarus. “That’s why we’re making the performance of our services fully transparent with the observability metrics. Our customers are granted access to the same data we use to run and monitor our systems. This means they retain control over their communication processes at all times and are able to contain issues more quickly should the need arise.”