Email ContinuityYou Can Keep Emailing. Even When Your Email Is Down.

Companies rely heavily on digital communication to interact with colleagues, customers, and service providers for the efficient and prompt processing of central workflows such as orders and invoices. Depending on the business unit affected, the severity of the attack, and the duration of the interruption to business, the cost of downtime can quickly reach into the millions. With Retarus Email Continuity you are always on the safe side: Security issue, hardware failure or cloud downtime? It doesn’t matter. You can switch to a backup system in a flash so that in no time at all you can be reached by email again.
 
If the email infrastructure is down, it is imperative to make it available again as quickly as possible in order to keep important business processes running. The top priority in an emergency is to ensure the most seamless transition possible to the email continuity service. Retarus’ Email Continuity provides transitional, ready-to-use, pre-provisioned webmail inboxes for all of your users. These are accessible from anywhere without technical challenges and can be easily displayed on mobile devices such as smartphones or tablets. If an incident occurs, routing for your down email infrastructure can be redirected in an instant to the “active” backup. The webmail interface is user friendly and is essentially just like a typical email service your employees use for their private email. That means familiarization with the interface or training is not necessary.

Retarus Email Continuity is closely linked to Retarus Email Security. All provisional inboxes are completely protected as well. The Retarus Secure Email Platform can provide additional services, such as Email Archiving or Email Encryption as needed, so you can continue working the way you usually do.

A substitute for your system and critical data

In addition to availability of the email system itself, access to data stored in the email system (such as important email conversations from the last few weeks or the company address book) also plays a major role in operational security. Without contact data, it is difficult to use the telephone as an alternative communication channel, especially since unified communication systems are usually also affected by a failure of the email server.

Retarus Email Continuity already runs actively in the background during normal operation and is synchronized with the company’s current address directories (Active Directory). Depending on the configuration, the mailbox then displays not only current contact data of colleagues, but also the email history of the last few days or weeks.

To ensure that email communication can function without problems in the event the standard infrastructure fails, the fallback solution should be set up as a secure cloud service outside the company’s own systems. Retarus Email Continuity was intentionally not designed as a Microsoft-based product. This way, the failover solution still works even if Exchange, regardless of whether it is operated on premises or in the cloud, fails across the board or undergoes a targeted attack.