Messaging Platform Your Communications Need More Than Just the Best.

Successful business depends on agile and secure communication processes for digitized and automated workflows. The Retarus Messaging Platform opens new dimensions for fast and reliable exchange of business-relevant messages. Regardless if it is between people, machines, and applications or with customers, colleagues, and suppliers. Ready to switch to secure business communication with Retarus?

Business Processes Are Enabled by Communication.

Communication is the key to greater efficiency. It is essential. If communication does not work properly, business processes falter. And in the worst case, they become completely dysfunctional.

The Retarus Messaging Platform helps you secure, modernize, consolidate, and cloudify existing communication infrastructures. With no need for servers, gateways, and hubs, but all the benefits of an enterprise cloud solution that is 100% compliant with industry-specific regulations such as HIPAA and GDPR. Benefit from simple and seamless integration into any IT environment and application. Be it cloud or legacy systems, business applications or digital workplaces. Rest assured with cloud messaging that fulfills control standards including SOC 1, SOC 2, PCI DSS, and ENS.

The Retarus Messaging Platform ensures secure business communication via fax, email and SMS. When combined with OCR and Intelligent Document Processing, it unlocks an entire world of process digitization and automation. In terms of communications, Retarus provides flexibility today which business will need tomorrow.

The Retarus Messaging Platform:
Digital Business Communication at a New Level.

The Retarus Messaging Platform consists of three cloud messaging products used globally by banks, insurance companies, retailers, automakers, pharmaceutical manufacturers, and healthcare organizations. We ensure maximum security and efficient business communication via fax, email, and SMS.

Cloud Fax

Transactional Fax

Fax transmission and receipt for business applications. 100% digital, without the need for fax servers or own infrastructure. For cloud, hybrid, and on-premises applications.

Fax for Digital Workplace

Send and receive faxes using email clients, automate workflows, enable IDP and OCR capabilities, integrate fax with multifunction devices (MFDs), and much more. Perfect for VoIP and All IP (NGN) environments.

Connectors for Ecosystems

Whether you use Exchange, Microsoft 365, Google Workspace, SAP, Oracle, Salesforce, Epic, PaperCut, or ActFax – our connectors allow you to quickly and easily integrate fax into any application.

Transactional Email

API Email Delivery

The email API for automatically sending large volumes of emails anywhere in the world - directly from existing business applications.

Bounce & Response Manager

Enhance Transactional Email by adding a channel for incoming emails – with user-defined rules to automate inbox organization and management.

Trace & Recover

Short-term archiving of all emails generated by business applications – including a “re-processing” functionality.

Connectors for Ecosystems

Application email for SAP, Salesforce, marketing tools, automation, Microsoft 365, Google Workspace, and more. Without send limits.

Enterprise SMS

Transactional SMS

The SMS API for mobile dialog with customers, partners, or employees: Send, receive, and process important notifications, passwords, and 2-factor authentication quickly. Directly from all systems to any mobile network, worldwide.

SMS for Digital Workplace

Send and receive text messages (SMS) simply and easily via email. Directly from your email client and ready for downstream workflows.

Connectors for Ecosystems

Our connectors enable you to integrate SMS messaging directly with your applications. Be it ERP, CRM, or desktop applications, and be it transactional or marketing text messages.

WebExpress MultiChannel Broadcast

Be it customer communications or alerts - you can use this online tool to reliably send personalized content anywhere in the world, even to large distribution lists. It’s a one-to-many communication service - via fax, email or SMS.

Enterprise Integration

If a specific solution design is what you need or you require customizations, the Retarus Enterprise Integration Team can handle not only the standard, but customer-specific requirements as well. With extensive expertise and experience along with a step-by-step implementation model for minimizing risks.

SLA & Service Management

From contractually agreed service levels that meet your needs in terms of scope of service, support, and response time, to a dedicated, personal service manager.

Module
Add-on

The Retarus Messaging Platform Is the Right Solution for You To…

lower your overall communication costs.

increase the agility and flexibility of your IT.

rely on a provider that adheres to standards such as SOC 1, SOC 2, ISO27001 and ENS.

comply with regulations such as HIPAA and GDPR.

remove stumbling blocks from the customer experience.

cloudify your communications infrastructure.

add scalable reserve capacity.

use content recognition for processes and workflows.

employ a communications infrastructure that is always available.

integrate fax and SMS with Epic, Microsoft 365, or SAP.

send transactional emails from ERP and CRM systems.

close the gaps in reporting and compliance.

ensure the reliable delivery of critical information.

digitize and automate manual processes.

The First Cloud Messaging Platform for Email, Fax, and SMS That Fulfills the Greatest Demands.

Want to consolidate and modernize your IT? Ensure that your employees and systems can communicate quickly and reliably via transactional fax, email, and SMS? Increase productivity and efficiency through automation? Reduce overall costs? Retarus offers everything you need:

Maximum performance and security.

The Retarus Messaging Platform is based on an intelligent cloud infrastructure with data centers distributed all over the world. Connected via dedicated lines, international Tier 1 carriers, and local providers. Equipped with carrier-grade equipment and a future-proof, multi-tenant architecture that allows us to further develop and update software components on our platforms without downtimes or maintenance windows. The result: maximum availability, performance, and security. And we’ll confirm all of this – including exclusive bandwidth – in writing through individually negotiated SLAs.

Everything at a glance thanks to transparent monitoring and reporting.

Want to know the current status of a specific message? When was it sent? How about when your recipient received it? Sure. Our web-based reporting and administration portal (EAS) provides you with 24/7 access to a multitude of monitoring and analysis functions. From real-time monitoring of individual messages to long-term reporting for departments or subsidiaries. You have full control over your communications at all times. Company-wide.

Reliable delivery is essential.

What applies to customers when they shop online applies just the same to employees when they log in via 2-factor authentication or to a lab report that needs to be sent straight to the operating room: The entire process is significantly disrupted if an expected message arrives too late or not at all. That is why we at Retarus make sure that your messages arrive quickly and reliability at their destination. Thanks to our innovative bounce, traffic, and reputation management, intelligent routing, CSA certification, NeverBusy Technology, active carrier management, and global hyper-aggregation, just to name a few features.

Significantly reduced overall costs.

Whether it’s digital workplaces or business applications, the Retarus Messaging Platform ensures smooth business processes through seamless communication across companies around the globe. This means substantial savings across the board. You’ll benefit from consolidated telecom infrastructures and providers, usage-dependent billing, and reduced manual work through increased process and workflow automation.

Perfect for your digitization strategy.

Along with automating processes and integrating applications and systems, Retarus specializes in IT cloudification and data center consolidation, as well as modernizing and safeguarding communications infrastructures. All your requirements fulfilled in one place. The Retarus Messaging Platform helps you implement digitization projects. It provides communicative flexibility to your cloud, hybrid, or on-premises solutions. It increases reliability to your VoIP/All-IP environments, enhancing fax capabilities on MFD and throughout digital workplaces.

Smooth integration across all applications and ecosystems.

Cloud Fax, Transactional Email, and Enterprise SMS can be quickly and easily integrated into any application or system via standard interfaces and APIs. Be it Microsoft 365, Google Workspace, Salesforce, SAP, or any legacy application. And if the situation is a little more complex or customizations are needed? No problem at all. The Retarus Enterprise Integration Team can handle not only standard, but customer-specific requirements as well.

Maximum protection of your data. 100% compliant.

Our international subsidiaries and globally distributed data centers help you implement locally applicable privacy requirements by processing your data in the legal area that applies to you. We are a family-owned company with headquarters in Germany. When it comes to data processing in Europe, we guarantee 100% GDPR compliancy. All data is processed exclusively in our own data centers without the use of any hyperscalers. Furthermore, Retarus supports numerous national and international control and industry standards and requirements, such as ISO27001, SOC 1, SOC 2, HIPAA and PCI DSS.

Digital downstream processing thanks to automated pre-processing.

The optionally available Process Automation Modules of the Retarus Messaging Platform instantly prepare your incoming documents for further digitized processing in downstream workflows and systems. We use intelligent routing that can be based on sender, recipient, or even content using barcode or text recognition. We receive, digitize, select, classify, and deliver according to rules you define. Communications can be seamlessly routed to people, team inboxes, systems, or applications. More so, data can be further integrated such as into any EDI processes. To this end as well as for customer master data recognition, unstructured data in incoming fax documents can be automatically converted into structured data using Intelligent Document Processing.