Multichannel
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« We need to talk! »: Enterprise Messaging Trends 2016 (2/2)
Lire la suiteStarting the New Year, Retarus therefore identified the seven most important trends in Enterprise Messaging. Today you can find out why companies in 2016 will need to put a stronger focus on short innovation cycles, multi-channel communication and All-IP.
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Personally via all channels: trends in customer communication
Lire la suiteCompanies wishing to inform customers or employees in an up-to-date manner nowadays rely on more than one means of communication: the keywords in this regard are multi- or omnichannel. In order to not only reach recipients reliably, but also to gain their attention, a personalized form of address is essential.