Personally via all channels: trends in customer communication

Companies wishing to inform customers or employees in an up-to-date manner nowadays rely on more than one means of communication: the keywords in this regard are multi- or omnichannel. In order to not only reach recipients reliably, but also to gain their attention, a personalized form of address is essential.

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Precise to the millisecond: NTP services in the “Internet of Things”

The “Internet of Things” is growing at an astounding rate: Therefore, an increasing number of applications which require precise and synchronized time information in order to perform their tasks reliably. Retarus now offers reliable, fail-safe and future-proof NTP services, which allow businesses to control and monitor the time synchronization of client devices flexibly via the internet. Using service level agreements, Retarus provides a binding guarantee that the services will remain available throughout the entire contract period.

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Simplified contact management with dynamic distribution lists

Managing distribution lists can take a huge amount of time and effort. Web-based message distribution tools simplify this task considerably. A remedy is provided by the dynamic lists function: This filter function allows users to easily adapt a general distribution list which has been previously uploaded, so that it can be customized individually for each transmission or campaign.

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Audit-proof email archiving: Ten things a cloud service must offer

Companies have a legal obligation to archive their business-relevant emails for long periods of time in such a way that they cannot be modified. An audit-proof email archive is therefore essential for the compliance of information systems. Ten things that you have to pay particular attention to when dealing with audit-proof email archiving, including the requirements that a managed service must fulfill.

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Automated Fax Reply: The transmission report with a difference

“Automated Fax Reply” service sends an automatic delivery confirmation to the sender. The advantage over regular transmission reports is that it does not only confirm receipt, but also attaches the first page of the original fax as a record. In this way, the service informs the sender reliably whether the message has reached the recipient without error or not.

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