Future-proof communication: International insurance group relies on Retarus Cloud Fax

Strict regulations, global processes and business-critical communication place the highest demands on IT. An international insurance group has systematically modernized its outdated on-premises fax infrastructure – and now relies on Retarus Cloud Fax: future-proof, legally compliant and scalable worldwide.

Initial Situation

On-premises fax as an obstacle to innovation

Fax continues to be an indispensable component of legally compliant communication in the insurance industry. The Group’s existing on-premises solution could no longer keep pace with the requirements of a modern, global IT landscape: high maintenance effort, rising costs, lack of scalability and hardly any integration options in digital workflows.

In addition, there were strict regulatory requirements such as the Digital Operational Resilience Act (DORA) and regulatory requirements from the financial regulator. Separate, redundant environments for testing, integration and production were mandatory – and made operations complex and inefficient. The company-wide cloud strategy made it clear that a future-proof alternative was needed.

Objective

Compliance, scalability and transparency

They were looking for a cloud fax solution that combined regulatory security, high availability and international scalability. The solution had to be fully DORA and BaFin-compliant, highly redundant and reliably available even in the event of a crisis. At the same time, it had to be able to be flexibly integrated into existing processes, relieve the burden on internal resources and offer full transparency regarding usage, performance and costs. A usage-based billing model was to create planning security – regardless of the actual fax volume.

Special challenge

Strict regulatory requirements

The main challenge was to comply with the strict regulatory requirements: The Group had to ensure separate, redundant environments for testing, integration and production as well as seamless monitoring. Customizable service level agreements were also required – for example on delivery rates, ticket runtimes and response times in the event of faults.
In addition, the IT team needed to have access to detailed reporting and monitoring data at all times. Another absolute requirement for the cloud provider was to be controllable, auditable and GDPR-compliant. The entire solution had to be operated in European data centers and at the same time be able to be rolled out worldwide.

Solution

Retarus Cloud Fax - made for regulated, global companies

With Retarus Cloud Fax, the insurance group found a solution that not only meets all requirements, but also noticeably simplifies operations. The cloud infrastructure, which is operated entirely in European data centers, is highly available, auditable and GDPR-compliant – and can also be used worldwide.

Thanks to flexible connections via APIs as well as email-to-fax and fax-to-email, Retarus Cloud Fax integrates seamlessly into existing IT and communication landscapes. Users send and receive faxes directly from their familiar email environment – with no training required and no media disruptions.

Separate test, integration and production environments can be operated independently of each other. Individually definable SLAs, comprehensive monitoring and detailed reports give the IT team full control at all times.

Conclusion

Cloud fax that grows with you - and thinks with you

With Retarus Cloud Fax, the insurance group has consistently modernized its fax communication and made it fit for the future. The switch strengthens operational resilience, reduces costs and optimally supports the group-wide cloud strategy.

Key Facts

Regulatory security thanks to DORA, BaFin and GDPR-compliant architecture
Maximum availability thanks to redundant cloud infrastructure
Significantly reduced operating costs due to elimination of maintenance and hardware
Flexible scalability for international locations
Transparent costs thanks to usage-based billing
Full transparency through reporting, monitoring and regular service reviews
Dedicated contacts and proactive support