Retarus Named a Leader in 2026 IDC MarketScape for Worldwide Digital Fax

Secaucus, September 30, 2026 //

Retarus, a leading global provider of cloud-based messaging and business process solutions, today announced it has been named a Leader in the 2026 IDC MarketScape: Worldwide Digital Fax Vendor Assessment (Doc #US54136326, September 2026). This marks the second consecutive time Retarus has been positioned as a Leader status in this MarketScape. We believe this independent market assessment reflects Retarus’ strength in delivering secure, reliable and highly integrated cloud fax services that support business-critical document exchange across industries.

“We believe that being named a Leader in the IDC MarketScape for the second consecutive time is both a validation of where we are today and a signal that we’re prepared for where the market is heading,” comments Martin Hager, founder and CEO of Retarus. “Fax’s role is evolving into a secure, structured data channel embedded inside mission-critical processes that enterprises can't afford to get wrong. Retarus helps our customers get it right and provides the reliability and resilience that builds long-term relationships.”

Fax remains one of the most relied-upon channels for exchanging sensitive, time-critical documents across businesses and the public sector. While the channel itself remains essential to these business-critical processes, the technology behind it is evolving. Regulatory requirements, growing document volumes, and increasing integration demands are driving the transition toward modern, cloud-based fax infrastructures. Retarus Cloud Fax addresses these requirements with extensive interoperability and compliance capabilities, while ongoing investments in platform modernization ensure that the service continues to meet the evolving needs of large enterprises.

A Platform Customers Stay With

We feel that being named as a Leader in the IDC MarketScape aligns with direct feedback from Retarus customers, who awarded the company a Net Promoter Score of 62 for its support organization - a score well above the 50-point threshold generally considered excellent. Further, more than 70% of respondents rated their likelihood to recommend Retarus support a 9 or 10.

“Enterprises need more than fax that simply works. They need a partner who is there when it matters most,” said Martin Hager. ”Our strong customer retention and support scores demonstrate the value of this approach. That commitment starts with the implementation: our Professional Services team supports customers throughout the entire migration process, ensuring a seamless journey while minimizing service interruptions and switching risks. This is particularly valuable for organizations that no longer have specialized fax or migration expertise in-house. From migration through to ongoing operations, our customers get the support they need to succeed, with exceptional service, trust, and a partner clearly committed to their success.”

Designed for Modern IT Environments

Retarus Cloud Fax enables organizations to retire fragmented, legacy fax infrastructure in favor of a centrally managed cloud service designed for modern enterprise architecture. Rather than treating fax as an isolated channel, IT teams can embed secure document exchange directly into the business applications, digital workplaces and automated workflows their organizations already run on.

Open APIs and preconfigured integrations connect Retarus Cloud Fax to leading enterprise environments including SAP, Epic, Salesforce and M365, so companies can modernize fax-dependent processes without disrupting the tools employees, customers and partners rely on every day. At the same time, moving these processes to the cloud can streamline operations, increase efficiency, and reduce the costs associated with business-critical document exchange. The impact can be significant: one health system achieved savings of more than $4 million while reducing fax failure rates by 30 percentage points after implementing Retarus Cloud Fax.

Retarus Cloud Fax is backed by enterprise-grade security and compliance credentials — including ISO 27001, SOC 1, SOC 2 and HITRUST — for organizations operating in the most regulated environments. The company continues modernizing the platform, introducing new dashboards, observability offerings and most recently a Cloud Fax Connector for SAP Solutions, available on the SAP Store.