SMS aka text message notifications are already ubiquitous across many industries and verticals. Whether it’s internal communications or external customer notifications, all manner of business-critical and time-sensitive information is sent in millions of texts, every day.
Tags: Enterprise SMS
The airline industry still has plenty of room for improvement when it comes to digitization – for example, regarding digital communication channels when switching to Microsoft 365 and All-IP. More and more airlines are therefore outsourcing their communication with crews, partners, and passengers to the cloud.
Tags: Cloud Fax // Enterprise SMS
Last weekend, the internet was awash with the news that the cell phone messaging service SMS (short message service) has now reached the grand old age of 30 years. The actual date of birth was hotly contested, but one thing is certain – SMS remains a highly popular communication channel.
Tags: Enterprise SMS
In Europe, North America, and parts of Asia, retail banks are looking to deploy new technology that boosts their digital-first business model and utilizes cloud-based platforms to streamline their business operations. All of this is in service of moving to a significantly lower cost curve. Retail banks widely regard this as crucial, as there is only little margin left in today´s highly competitive banking landscape.
Tags: Banking // Cloud Fax // Cost efficiency // Enterprise SMS // Financial Services // Transactional Email
Digital financial and insurance products pose a whole new set of challenges. Here, a perfect customer experience throughout the entire digital customer journey is essential. Companies in the financial sector have rethought and redefined their digital customer processes in the course of the pandemic.
Tags: Customer Care // Customer Experience // Customer Journey // Enterprise SMS // Financial Services // Messaging Platform // Transactional Email