B. Braun Faxes via Retarus

B. Braun Melsungen AG is a leading global medical technology company headquartered in Melsungen, Hesse. It is one of the world’s leading manufacturers of medical technology and pharmaceutical products and, in 2025, generated revenue of just over 9 billion euros with a workforce of more than 66,000 employees, over 80 percent of which came from overseas.
Before implementing Retarus Cloud Fax, B. Braun had many different fax servers from various manufacturers in use in Germany. Different connections, highly customized processes, and end-of-life (EOL) scenarios led to a lack of transparency and overview.

A central fax solution was therefore sought for Germany in 2019. At the time, Retarus Cloud Fax was already in use at B. Braun in Austria and Asia. Due to the good experience there, Retarus was also awarded the contract for Germany. The implementation took just a few weeks due to the existing experience on both sides.

In addition to integrating the desktop workstations via Mail-to-Fax and Fax-to-Mail, B. Braun’s SAP system was also integrated via Retarus Faxolution for SAP. The configuration for this was implemented by the administrators at B. Braun together with technical experts from Retarus and was completed without any problems.

During the introduction, it turned out that the transmission speed was set too high. Since this was adjusted, the system has been running smoothly. No special training was required for the staff. After the Cloud Fax changeover, B. Braun was able to dismantle the old fax servers and terminate the associated old contracts.

In 2024, the Cloud Fax contracts in the individual countries were consolidated into one main contract that combines all numbers and services.

Retarus’ fax services are available to all employees. They are used particularly intensively in the incoming orders department and by the legal department. Since B. Braun continues to receive many orders by fax, a modern solution such as Retarus Cloud Fax facilitates further processing.

• Fax-to-Mail, Mail-to-Fax, Faxolution for SAP, Fax-to-FTP
• Replacement of fragmented fax server landscape
• Digital workplace and SAP integration
• Consolidated main contract for Germany, Austria and Asia

Thanks to Retarus Cloud Fax, B. Braun can continue to use fax services and offer them to its customers. The solution is currently being rolled out to additional national subsidiaries where the current solution has reached its limits or where an upgrade or new contracts would entail high costs.
Furthermore, further standardization of the fax solution simplifies operations and creates transparency. This saves time and money.