Fragmented fax server infrastructures can pose several issues for large enterprise IT teams or for customers’ system integration partners. The most critical challenges associated with the management of distributed messaging landscapes can be found in four areas:
1. Lack of centralization means increased total cost of ownership
In complex fax infrastructures, each business unit may have its own independent fax server setup, leading to a lack of centralized management. This massively degrades IT service management process efficiency resulting in high efforts for monitoring, controlling, and updating the entire fax systems.
Especially for system integrators focused on unified integration solutions across multiple customer environments, this inconsistency creates high costs per integration project.
Moreover, this increases total costs of the IT infrastructure due to underutilized resources. Each fax server requires its own dedicated hardware, software, and maintenance. This leads to unnecessary duplication of resources.
Retarus Cloud Fax eliminates the need for additional hardware and software investments when scaling fax capacity. As business needs evolve, the solution enables seamless expansion or reduction of fax capacities, ensuring optimal resource utilization. This saves costs and in parallel, eliminates the complexities of managing multiple fax servers.
2. Limited scalability with high operations complexity
With a fragmented setup, it can be mission: impossible to permanently up- and down-scale fax server resources to meet changing business demands. Adding or removing fax servers, integrating with other systems, or expanding capacity is complex and time-consuming, often resulting in delays and potential service disruptions.
Managing and supporting multiple fax infrastructures requires ongoing efforts for customers’ IT teams or system integration partners. Maintenance tasks such as software updates, patches, and troubleshooting cannot be streamlined when multiple vendor technologies are implemented, leading (once again) to increased costs and potential service disruptions.
As a cloud-based solution, Retarus takes care of updates, patches, and troubleshooting, freeing up IT resources from having to execute routine fax server maintenance tasks. Specialized expert support and service management teams assist throughout the adoption and ongoing usage of the solution. Their expertise and guidance help to overcome skill gaps, ensuring a smooth transition to the cloud, putting to rest any concerns about the lack of in-house knowledge.
Retarus’ redundant platform with globally distributed data centers minimizes the risk of disruptions or failures. IT managers can rely on a robust infrastructure to maintain fax services even in difficult situations.
As a result, customers’ IT management and their integration partners can focus on more strategic initiatives rather than day-to-day operations.
3. Integration challenges and inconsistent admin experience
Implementing systems scattered across different departments is a time-consuming mission. Nevertheless, integrating with enterprise applications such as a document management or CRM system is essential to effectively supporting business processes.
Integrating each fax server along with the associated applications typically bring their own interfaces, formats, and limitations. This makes it challenging for IT managers to achieve seamless data exchange and workflow automation. Also, all components usually have their own management portals, administration tools, or even old-fashioned log files for tracking fax performance, managing users, and handling incidents and change requests. These inconsistencies in the admin experience and lack of standardization frustrate admins and hinder productivity.
Retarus Cloud Fax integrates seamlessly with existing enterprise systems, including document management, CRM databases, ERP platforms, or any business applications. By eliminating manual steps and increasing interoperability, enterprises achieve higher productivity and smoother business operations. Especially useful for system integrators, who can leverage Retarus’ broad portfolio of standard APIs, connectors, and even customized integration options to easily connect and streamline fax workflows across different customer systems.
4. Security risks and lack of unified reporting
Customers and their integration partners need to ensure data privacy, enforce security protocols, and comply with changing regulations across fragmented fax server systems.
Security risks and compliance challenges multiply through fragmented infrastructures. Each server may have different security measures and protocols, making it harder to enforce consistent security policies. Ensuring data protection, audit trails, and regulatory compliance requirements such as HIPAA or GDPR becomes more cumbersome.
Complex integrations tend to lack comprehensive analytics and reporting capabilities. IT management often struggles to collect and analyze data on fax usage, trends, or performance metrics, limiting their ability to optimize resources and identify potential issues.
Overcoming Complexity with centralized fax Infrastructures
Retarus Cloud Services cover high security and compliance by providing a robust framework to protect sensitive information. This includes encryption of data in transit and at rest, ensuring the privacy and integrity of fax communications. In addition, Retarus adheres to all industry and legal compliances such as GDPR and HIPAA.
The embedded advanced analytics and reporting capabilities empower IT management with valuable insights into fax usage, performance metrics, and trends. These analytics enable informed decision-making, resource optimization, and identification of potential issues before they impact operations.
Retarus fax reporting provides several benefits for customers and their IT management. By providing reporting on fax transmissions to support regulatory compliance, they can effectively reduce regulatory violation risks. Compliance reporting can help businesses adhere to regulations such as HIPAA and GDPR. Additionally, fax reporting can provide insights into fax usage patterns, enabling customers to identify inefficiencies and optimize their fax communications.