Department of Health and Human Services Launches Long Awaited HIPAA Audit – Phase 2

Early last month, the Department of Health and Human Services Office for Civil Rights (OCR) officially launched Phase 2 of its HIPAA Audit Program. Phase 2 is an extension of 2011’s Pilot Program to review an entities adherence to HIPAA’s Privacy, Security and Breach Notification rules. If you are an organization concerned about remaining compliant with HIPAA and HITECH, ensure you are up to date on best practices from existing vendors.

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Sending Insurance Information via SMS to Customers: Europ Assistance relies on Retarus

In order to guarantee optimal customer service, insurance companies are increasingly relying on SMS services in the cloud. For example, claims can be avoided by texting out weather warnings. Updates on current cases, deadline reminders or calls to download documents, all allow for the efficient settling of claims.

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Migration to All IP: …but what about fax over IP (FoIP)?

Audio and video telephony, instant messaging and online meetings: As part of their digitalization strategy, a lot of companies are currently switching their telecommunications infrastructure over to All IP, benefiting from the brand new opportunities that innovative unified messaging services offer. If only there wasn’t the problem with fax communications…

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