Since 2023, Beth Israel Lahey Health (BILH) has worked with Retarus to create a modern, scalable fax solution seamlessly integrated with Epic electronic health records (EHR), delivering real-time visibility into utilization and delivery performance while generating a measurable return on investment.
Through this collaboration, the teams focused on addressing the healthcare system’s outdated fax infrastructure by integrating Cloud Fax with BILH’s proprietary AI solution to identify and accurately route inbound information to the correct patient chart within Epic.
Powered by Retarus Cloud Fax, the healthcare system realized substantial cost savings, streamlined critical workflows, and enhanced employee satisfaction:
- In the first year, the health system drastically reduced failure rates from 34% to 6%, seamlessly integrating with Epic. By the second year, the failure rate was reduced to 4%.
- Retarus Cloud Fax enabled an estimated telecommunication savings of $4 million, reducing the total cost of ownership while continuing to process nearly 2 million pages per month.
- Digital automation streamlines fax delivery, reducing manual sorting and enabling healthcare staff to spend more time on patient care and experience.
Beth Israel Lahey Health brings together academic medical centers and teaching hospitals, community and specialty hospitals, more than 4,700 physicians and 39,000 employees.
For further details please refer to our latest press release.
