Customer communications from SAP: Cloud messaging for the banking industry

Customer communications from SAP: Cloud messaging for the banking industry

The digital transformation is forcing banks and financial institutions to modernize their infrastructures and reposition themselves in an increasingly dynamic environment.

Today’s challenges in the banking sector

To ensure future viability, financial service providers need to consolidate and standardize outdated IT structures with distributed instances, servers, and systems. Furthermore, traditional financial institutions must quickly change the way they communicate with customers and embrace the new reality. Ideally, they should employ cross-application, end-to-end processes for automated, personalized, and customized digital customer communication.

Efficient messaging processes from the cloud

Cloud Messaging solutions greatly speed up the flow of customer communication. And with the support of a specialized cloud messaging provider such as Retarus, even the most critical internal and external communication processes can be transferred to the cloud, and secured by means of individual service level agreements (SLAs). However, migrating to the cloud will only succeed if the underlying communication landscape is set up precisely for this.

Reliable messaging for digital communication

Secure authentication during registration and access is a basic requirement for mobile services. When it comes to functionalities such as two-factor authentication, password resets, or double opt-in confirmations, financial institutions increasingly rely on email and SMS messages. Transactional messages of this type are often triggered directly from SAP applications such as SAP Omnichannel Banking, SAP Service Cloud, SAP Sales Cloud, and from customer databases. They have the most stringent requirements for data protection, data security, scalability, and reliable delivery.

Document digitization

Due to regulatory requirements, the use of fax is still an indispensable part of numerous processes in the financial services sector. Reliable fax communication plays a crucial role in exchanging sensitive documents. This is where Retarus Cloud Fax comes in, replacing outdated fax infrastructures. Moreover, incoming fax documents can automatically be changed into a desired SAP target format, using Intelligent Document Processing.

Interface expertise and data protection

To ensure the end-to-end connection of SAP On-Premise, SAP Cloud, and non SAP applications Retarus’ cloud messaging services offer highly flexible integration via BC SMTP and BC RFC interfaces for S/4HANA or legacy systems as well as REST APIs available as OpenAPI and SMTP adapters for cloud applications. To find out how to easily set up an Open Connector for sending SMS in the ‘SAP Business Technology Platform (BTP)’, check out the tutorial on our Developer Hub.

In the banking and financial sector, it is of particular importance to transmit all sensitive information in a way that is reliable, secure, transparent, traceable, legally binding, and fully compliant with current industry and data protection regulations. Retarus holds all relevant certificates and processes all data in 100% GDPR, CCPA, and PIPEDA-compliant local data centers, that can be audited at any time.

Interested in finding out more? Read our detailed InfoSheet!

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