What makes Retarus Enterprise SMS Services so special?

What makes Retarus Enterprise SMS Services so special?

Our Enterprise SMS Services are the right choice – just like most of the other services we offer – if you really need your messages to arrive safely and securely.

What does that mean exactly? Bargain basement pricing is not the only important factor for customers when considering an SMS provider. Companies choose us because of our exceptional quality and global reach. And while almost every provider promises big things in that regard, at Retarus we are actually able to prove it.

Commitment, effort and experience

What’s more, Retarus really goes the proverbial extra mile for its SMS customers. Take our reasonably priced Service Management option as an example. At your request, your own dedicated Service Manager works closely with our Carrier Management to follow up on every single SMS that hasn’t reached its recipient.

We also continually analyze and optimize the throughput rates for each destination country and network provider to find the very best connections and carriers for our customers. Our Carrier Management experts have vast knowledge and experience to ensure your messages arrive. They know, for instance, that in India you can “inherit” the blacklisting of SMS messages between 9 p.m. and 9 a.m. if the network provider allocates you a phone number that was previously used by someone who put himself on a blacklist.

A renowned southern German sports car manufacturer uses our Enterprise SMS Services to verify the registration of an owner-ID after a car has been purchased. Among other things, this global and time-critical process forms the basis for activating additional functions and generates after-sales turnover, all while facilitating a positive customer journey.

Needless to say, it is essential that this kind of enterprise SMS reaches its recipient dependably. The same goes for the one-time passwords (OTP) used in multi-factor authentication, with which the employees at a large German insurance corporation log in to their computers.

It may be that your use case is sending out SMS for marketing purposes and you really don’t mind if 50,000 messages out of a million aren’t delivered. In that example, another provider may be more suitable for you. Retarus is the right choice when every single message plays a key part in a process or transaction, for instance in setting up healthcare appointments. Our Enterprise SMS Services are exactly what you need when messaging is critical.

Elementary and effective

Last, but not least: Even though it may sound rather banal – SMS is still the lowest common denominator when it comes to delivering messages to mobile phones. Since the days of GSM, SMS has worked on each and every mobile phone regardless of its internet connectivity. Even though we now have OTT messengers that can do a whole lot more, SMS still has remarkably high open rates (95 percent within 3 minutes) and commands the highest levels of attention amongst recipients.

That’s why a well-known Spanish banking group specializing in consumer loans uses Retarus’ enterprise SMS service to send reminders to customers who fall behind with their payments. Impressively, 76 Percent of these borrowers improve their dunning status after simply receiving an SMS reminder.

Now that many large companies have spent the better part of a decade talking up their customer relationship management (CRM) systems, they are now finally starting to practice what they preach and speak directly to their customers. As one of the basic channels for achieving this direct communication, SMS cannot be stressed enough.

You can find out more about the benefits of the GDPR-compliant Retarus Enterprise SMS Services on our website or directly from your local Retarus representative.

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