Why switching pays off
Over 20 years ago, Retarus was one of the first providers to offer EDI solutions solely as software as a service and as a managed service. Since then we have continued to develop our solution, making it one of the most powerful cloud services in the world.
Retarus Managed EDI Services ensure that communication with your business partners is efficient and your transactions are secure. Optimize not only your information flow, but also your supply chain. Communicate with your partners efficiently from any ERP, SCM or backend system.
Migrate your EDI system to Retarus
Are you unhappy with your EDI solution or your current provider? Are you looking for better service or do you no longer want to manage your EDI system yourself? Then migrate to our state-of-the-art Business Integration Platform with first class service. We don’t simply migrate the problems you are having with your current on-premises application into the cloud:
Our EDI experts work with you to analyze your current situation.
We then identify improvement options, and review your requirements and develop a migration plan.
As the two operate in parallel, we migrate all partners step-by-step, according to relevance.
Result: the most important partners benefit as needed from the advantages of Retarus Managed EDI Services.
Retarus makes the difference
EDI consulting services from the experts
- Analysis of the current solution, identification of gaps or problems, suggestions for improvement (e.g. high availability, consolidation of the EDI systems to be replaced, review of support processes, in-house solution vs. on-premises vs. cloud)
- Preparation of current system for new technologies and know-how transfer (e.g. FatturaPA)
- Planning of new or customized EDI processes, functions, user-defined API
- Training for the implemented technologies for power users, administrators and customer help desk
- Documentation, e.g. technical solution description, process manual, support manual, business continuity of services used
How Retarus defines managed service:
- Our EDI experts are there to support you from the very start.
- Retarus offers and manages the required EDI infrastructure with Retarus-developed software in state-of-the-art data centers in Munich.
- Retarus facilitates the entire technical coordination with your partners (partner management).
- Our specialists are located in Munich, Erfurt, Milan and Timisoara and speak the language of your business partners.
- Our EDI implementation engineers create on-schedule data mappings, regardless of industry, business process, format or protocol.
Premium support services
- Service hours up to 24/7×365 (hotline and email, on-call service in 3 shifts)
- SLA guarantee and compliance
- Monitoring with automatic ticket creation in real time for conversion and communication errors
- Incident and escalation management for critical errors
- Optional dedicated service manager for premium support
We are here to support you.
Do you have questions? Would you like more information about Retarus Managed EDI Services? We would be glad to hear from you. Call or send us an email. We would be happy to stop by and show you our solutions.