In the past, sending a fax from point A to point B was a straightforward and dependable process that virtually anyone could handle. In today’s modern business landscape, complex workflows traverse huge networks that can span entire countries and continents.
Now this is what customer satisfaction looks like: Retarus is 100% recommended by their customers in Gartner Peer Insights and received a Net Promoter Score of 62 in a recent customer service survey.
Paragon Customer Communications DACH & CEE has completed the comprehensive and native integration of Retarus’ messaging portfolio into its services. This means that Paragon customers can now combine traditional dialog marketing components with professional Cloud Messaging Services provided by the Retarus Enterprise Cloud – all obtained from a single source.
Digital financial and insurance products pose a whole new set of challenges. Here, a perfect customer experience throughout the entire digital customer journey is essential. Companies in the financial sector have rethought and redefined their digital customer processes in the course of the pandemic.
Following their highly successful collaboration on past projects, the Austrian startup Novid20 and Retarus are pooling competencies in a new strategic partnership.
Tags: Messaging Platform