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Secure and Seamless Cloud Fax Technical Specifications, Features, and Functions

Send faxes directly from your business application, at your workstation, or from your mobile device—always flexible and tailored to your needs.

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Benefits of Cloud Fax

Retarus Cloud Fax makes it possible to send and receive documents worldwide—from receipts to delivery notices, invoices, and customer information. Send faxes quickly and reliably and confirm delivery immediately with existing systems.

  • Replace existing fax servers, no hardware or software installation required
  • Eliminate server maintenance and upgrades
  • Easy-to-integrate APIs—REST, SOAP, FTP, SMTP
  • High availability, reliable transmission, transaction security
  • Nearly unlimited capacity for sending and receiving
  • Redundant connection via multiple telephone carriers
  • Active carrier management
  • Supports transmission priorities, up to the minute
  • Up to 100% delivery success thanks to never busy technology
  • Real-time fax monitoring and comprehensive reporting
  • Express implementation upon request
  • Pay-per-use pricing and transparent billing

Services for Receiving Faxes (Inbound)

Receive Faxes in Any Application or via Web Services

HTTP(S)

Retarus receives faxes and forwards them directly to your application.
More info
  • Automatic processing and workflow integration possible
  • Use of existing fax numbers possible incl. porting
  • Backup option for incoming faxes

Receive Faxes with FTP Server

FTP

Retarus receives faxes and places them in an FTP server.

Receive Faxes with Any Email Client

SMTP

With Retarus Fax2Mail, digital faxes are received directly in the email inbox. Each employee can be assigned a unique fax number. Alternatively, faxes can be received through a central service number and be forwarded to the correct recipient based on the sender.
More info
  • Automatic synchronization of receiving numbers with email accounts from LDAP or Active Directory
  • Ability to set up central service number
  • Smart routing based on sender recognition

Receive Faxes with Document Capture (OCR/ICR/IDR)

Retarus Fax2EDI makes it possible to easily connect business partners who do not use EDI to EDI communication. The partner’s existing communication processes do not change. The partner sends data, for example, orders, delivery notices, and invoices, by fax as usual. Cumbersome use of WebEDI portals is not necessary.
More info
  • Conversion and delivery of business data directly to your ERP system
  • Use of existing communication processes

Receive Faxes with Any Multi-Function Device

Receive incoming faxes on printers and multifunction devices. Simultaneous delivery via email is possible.
More info
  • Transaction security
  • Flexible connection via SMTP and FTP
  • Optimized format adjustment, reliable conversion of multi-page faxes
  • Parallel delivery as paper printout on fax machines and redirect to email client

Cloud Fax Functionalities – Receiving Faxes

Functions Fax Inbound HTTPS FTP SMTP Fax2EDI MFD connector
Automatic fax replyYou can set up an automatic reply to incoming faxes, which can be customized to suit your needs. If desired, the previously received fax can be inserted as a thumbnail. It is also possible to send different messages depending on the source number.          
Barcode and OCR recognition          
Digital signatureOur service for digital signatures allows you to document fax receipt in a way that is compliant with security and legal regulations. Retarus eSign ensures that faxes you receive from business partners and customers, such as quotations, orders, invoices, customs forms, certificates, formulas, and lab reports cannot be tampered with by third parties. You receive the fax as a signed PDF document that you can view and save.
  • Qualified electronic signature
  • PDF signature integrated in the document
  • Optional signature verification in PDF files
  • Simple verification with Adobe Reader
  • No costs incurred for hardware, software, or maintenance
  • Supports legally compliant signature cards

         
PDF comment function          
Receipt archiveIncoming faxes can be archived. The number of days a fax is stored is configurable.          
Backup          
AES 256-bit encryptionIncoming faxes can be encrypted if they exist as PDF files. AES 256-bit encryption is used. This means that the recipient needs Adobe Acrobat Version 9.x or higher. PGP or X.509 encryption is available for Fax2FTP and Fax2Applications.          
PGP or X.509 encryptionIncoming faxes can be encrypted if they exist as PDF files. AES 256-bit encryption is used. This means that the recipient needs Adobe Acrobat Version 9.x or higher. PGP or X.509 encryption is available for Fax2FTP and Fax2Applications.    
Reporting Options HTTPS FTP SMTP Fax2EDI MFD connector
Number of sender          
Number of recipient          
Receipt time and date          
Number of pages          
Receipt status          
Transmission status          
Address of sender      
Address of recipient(s)          
Fax ID          
Fax identifier          
Cost center        
Archived until      
File type          
Service          
Detailed progression of receipt over time          
Service Options HTTPS FTP SMTP Fax2EDI MFD connector
DirSyncUsers of desktop fax services can be automatically imported with the Communication Directory Synchronization (DirSync) feature. User lists are continuously synchronized with your internal directory.
The following parameters can be configured:
  • Maximum number of entries that can be deleted during synchronization
  • Structure of data to be synchronized
  • Ability to overwrite user data
  • Language of reports and error messages
  • Recipients of reports and error messages
  • Ability to attach a file to the report

     
VPN          
Configuration in the EAS Portal          
Formats HTTPS FTP SMTP Fax2EDI MFD connector
PDF          
PDF/A-1b          
TIFF          
TIFFG4          
Single page TIFF          
Barcode type Barcode only OCR incl. barcode
Aztec  
Codabar    
Code 39    
Code 93    
Code 128    
Data Matrix  
EAN 8 and 13    
IATA 2 of 5  
Industrial 2 of 5  
Interleaved 2 of 5  
ITF    
Matrix 2 of 5  
PDF 417    
PostNet  
QR Code  
RSS  
UCC128    
UPC-A  
UPC-E    

 

Output format Barcode only OCR incl. barcode
HTML  
PDF  
PDF/A  
RTF  
TXT    
XLS  
XML    

Services for Sending Faxes (Outbound)

Send a Fax from Any Application
or via API

RESTSOAPSMTPFTP

Send business documents from any business application via Retarus Cloud Fax.
More info
  • Fax directly from business or web applications
  • Easy-to-integrate APIs – REST, SOAP, FTP, SMTP
  • Supports legacy applications
  • Fax confirmation via receipt report
  • Save overlays (letterhead templates)
  • Supports transmission priorities and configurable times to the minute
  • Monitors all transmission jobs in real time
  • No bottlenecks during batch processing and periodic peak volumes
  • Billing at the system and client level according to cost centers
  • Monthly itemized bill

Learn more about our Fax APIs

Send Faxes through SAP

BC-SMTPSAP-RFC

Send business documents directly from SAP systems with Retarus Cloud Fax and SAP-certified interfaces.
More info
The connection is made directly via SAP-RFC or BC-SMTP. The fax service (function call) is continuously available and registered in the SAP system. Intervals for transmission are configured (e.g., every two minutes). The function call is used to transmit them to the Retarus cloud infrastructure. Once received, the jobs are optimized for transmission by Retarus and immediately sent in accordance with SAP priorities. The fax status is send back to the corresponding SAP system with the document ID.
  • Fax from all SAP systems/modules (SAP ERP, SAP S/4HANA, SAP Business ByDesign, etc.)
  • Supports scenarios with a SAP router and load balancing groups
  • Supports SAP priorities
  • Implemented without modifying the SAP system
  • No bottlenecks during batch processing and periodic peak volumes
  • Billing at the system and client level according to cost centers
  • Monthly itemized bill

Both sending and receiving faxes with SAP systems is possible using the same interface. Incoming faxes are sent to you as PDF documents with the sender’s number and are available in the SAP Workplace.

Fax4SAP

Faxolution for SAP

Send Faxes with Epic

Connector API

With Retarus Faxolution for Epic, you can send faxes directly from within your Epic application.
More info
Fax jobs are securely submitted to R via the standard Epic Printing Service API. Once the fax has been processed and delivered by the Retarus Enterprise Cloud, the fax status is automatically returned to your Epic system with a job status update via the corresponding Epic API. Retarus Faxolution for Epic supports the complete Epic faxing API and allows to take full advantage of Retarus’ industry leading and feature rich Cloud Fax.
 
The benefits include:
  • Integrated via the Epic Printing Service (EPS) outbound fax API
  • Users send faxes using the familiar Epic UI
  • Secure fax processing via HTTPS transfer and data at rest encryption
  • Automatic fax status delivery via the standard Epic fax job status update API
  • Track your fax jobs in Retarus’ web portal with the Epic job ID, Epic user, etc.
  • Support for EPS fax resolution setting
  • Use Epic metadata in customizable cover sheets
  • Supports Epic cover sheet selection
  • Include personalized barcodes in your cover sheets to automate processing
  • High availability and business continuity across multiple data centers
  • Best delivery rates with NeverBusy Technology and active multi-carrier management
  • No bottlenecks during batch processing and periodic peak volumes
  • Monthly itemized bill
  • No fax server required

Faxolution for Epic makes faxing more efficient, reliable, and secure. Retarus can also fulfill your inbound faxing requirements and other outbound faxing needs.

Fax4Epic

Faxolution for Epic

Learn more about the Epic Integration for Retarus Faxolution

Scan and Send Faxes via MFDs and standard print interfaces through LRS

Connector APISMTP

Retarus Faxolution supports the Print to Fax and Scan to Fax functionality both broadly and seamlessly integrated into the LRS VPSX and MFPSecureScan on-premises and cloud Output Management Software with extensive functional capabilities.
More info
  • Connectivity through preconfigured REST API or SMTP
  • Supports print to fax and scan to fax functionality across multiple, diverse MFD manufacturers
  • VPN-less integration of MFP’s in private networks (TLS internet only)
  • Available for LRS VPSX and MFPSecure SecureScan Software
  • Flexibly applicable through onprem, cloud, or Hybrid location
  • Authentication via LRS user management
  • Embedded Cloud Fax functionalities in mobile app and MFD panel for intuitive user experience:
    • Check sent faxes statuses
    • Choose fax number for resend or new faxes from previously sent faxes for new sends
    • Easy entry of new fax numbers by selection from various sources including Personal and Enterprise directories
  • Streamline document workflows through secure digital fax processing
  • Enable automated processing with personalized barcodes
  • All-IP ready through Retarus Cloud Fax, enabling work from anywhere
  • Best delivery rates thanks to NeverBusy technology and active multi-carrier management
  • No additional hardware or software required
  • High availability and business continuity across multiple data centers
  • Local processing supported for US, EU regions
  • Monthly itemized bill
  • Secure TLS or VPN connection to the Retarus Enterprise Cloud
  • Real-time monitoring and granular transmission and billing code reporting superordinated for all Cloud Fax connected applications via myEAS web portal

Supported printer vendors by LRS: Canon, Fuji Xerox, HP, Kyocera, Lexmark, Ricoh, SATO, Sharp, Xerox, Zebra

LRS and Retarus are both aligned in the healthcare, manufacturing, and finance markets. Meet regional compliance requirements such as HIPAA, EU-DSGVO, and GDPR.

Fax4LRS

Faxolution for LRS

Scan and Send Faxes from MFDs through PaperCut

Connector APISMTP

Retarus Faxolution for PaperCut MF lets you send faxes through scan to fax functionality within your PaperCut MF Application. The integrated scanning scenario Advanced Experience (API Service) provides highly secure connectivity and a comprehensive feature set.
More info
  • Seamlessly integrated and intuitive experience within PaperCut MF
  • Supports scan to fax functionality across multiple MFD manufacturers
  • Secure TLS or VPN connection to the Retarus Cloud Platform
  • Authentication via PaperCut MF user management
  • Supports scan action shortcuts within PaperCut MF
  • Streamline document workflows through secure digital fax processing
  • Sender gets delivery status without leaving PaperCuts environment
  • Enable automated processing with personalized barcodes
  • All-IP ready through Retarus Cloud Fax and work from anywhere
  • Best delivery rates thanks to NeverBusy technology and active multi-carrier management
  • No additional hardware or software required
  • High availability and business continuity across multiple data centers
  • Local processing supported for US, EU regions
  • Monthly itemized bill
  • Real-time monitoring and granular reporting for all Retarus Cloud Fax Services via “myEAS” web portal

Both Retarus and Papercut specialize in industry solutions that require the secure handling of sensitive data. Their combined experience in the healthcare industry spans more than 45 years.

  • Solution-oriented integrations and connectivity for EMR systems
  • HIPAA compliant cloud fax and print management
  • Pure cloud-based infrastructure
  • High availability and redundancy concepts
Retarus Faxolution for PaperCut MF

Retarus Faxolution for PaperCut MF

Read more about how we make your processes more efficient and speed up your day-to-day work here:
Retarus Cloud Services for the Healthcare Industry
PaperCut MF’s healthcare integrations corner

Sending Faxes from ActFax

Connector API

The implementation is easy: Admins of Actfax can choose Retarus as their cloud fax provider in the Actfax configuration. After setting up the credentials, no further implementation effort is needed. Admins and users can control and define various application output streams without leaving their familiar environment.
More info
  • No need any more for external components such as telco phone lines, modems, or fax cards for telco network connectivity
  • Quick start without implementation efforts via the pre-integrated connector API
  • Seamlessly integrated and intuitive experience within ActFax
  • Supports all major printing emulations and faxing from various applications
  • ActFax reporting for all fax activities, including status with corresponding document ID
  • Streamlines and automates document and business workflows
  • Enables personalized cover pages, barcodes and individual CSID
  • Efficient cost reporting through itemized billing per client, system or cost center
  • Secure and encrypted transmission between ActFax and Retarus
  • Single authentication within ActFax application
  • Supports multiple file formats such as PDF, TIFF, MS Office
  • Available from ActFax Version 7.65

Actfax Connector API

Actfax Connector API

Send Faxes from Any Email Client

SMTP

With Retarus Mail2Fax, faxes can be sent from any email client and any application.
More info
  • Fax from any email client and any application
  • Support for mixed addressing of faxes and emails
  • Receive fax confirmations via email in the sender’s selected language
  • Feature control via commands in the subject line
  • Usage permissions and user profiles
  • Automatic user synchronization with your active directory
  • Supports cloud services such as Microsoft 365 and Google Apps for Business
  • Option: Microsoft-certified Exchange integration
  • Option: HCL Notes and Domino integration (no interference with server tasks, no modifications to the email template)

Send Faxes from Any Windows Application

Fax documents from any Windows application, for example, from Microsoft Office.
More info
  • Fax directly from your Windows desktop
  • Fax from Microsoft Office
  • Fax from any Windows application (e.g., CRM system)
  • Supports mail merge functionality in Microsoft Word for personalized faxes
  • Immediate fax confirmation and transmission report
  • Transmission date and time is selectable
  • Customized blacklists

Send Faxes from Any Web Browser

BROWSER

Retarus WebExpress lets you create fax communications, templates, blacklists und distribution lists easily via your web browser. It is designed to mirror your workflow, meaning you can send communications in an instant.
More info
  • Sending fax campaigns
  • Centralized admin, hierarchical user rights
  • Centralized management of distribution lists, black lists and templates
  • Supported file formats: BMP, DOC(X), GIF, JPG, PDF, PNG, PPT(X), TIF, TXT, XLS(X)
  • Synchronization with national blacklists, such as the Robinson lists of BITKOM and ECOFAX
  • Never busy technology for delivery rates up to 100% and error-free delivery
  • Optional configuration of a CSID
  • Personalization in the fax header and fax text
  • Pixel-precise positioning of personalization fields using Drag’n’Drop
  • Response elements can be configured for recipients
  • Send faxes to different recipients at the same fax number
  • Possible fax resolutions: Low and high
  • Supported paper formats: DIN A4, US letter
  • 18 fonts, including two barcode fonts

All technical specifications of Retarus WebExpress ›

Cloud Fax Functionalities – Sending Faxes

Functions Fax Outbound FTP SOAP REST SMTP BC-SMTP SAP-RFC
Alternative number per recipient    
Personalized cover page          
Selectable resolution (low or high)            
Selectable paper size (A4, US letter)            
Individual CSID can be defined            
Transmission can be assigned a priority (normal, high)            
Customizable header            
Overlay for customized header/footer        
Customizable cover pages        
Transmission date and time is selectable          
Transmission deadlines can be defined    
Recipient time zone is selectable    
Distribution lists can be used  
Cost centers            
Reference information            
Fax source (entire page/attachment only)    
Ability to omit empty pages    
Reporting Options FTP SOAP REST SMTP BC-SMTP SAP-RFC
API queries      
Status report via email        
Status callback via HTTP    
Status report as file  
Status report incl. TIFF file    
Report email format (HTML, SAP)    
Customizable report templates    
Ability to add comments to report email    
Report email languagesStandard report email languages:
  • German
  • English
  • French
  • Italian
  • Polish
  • Spanish
  • Portuguese

   

 

Report information FTP SOAP REST SMTP BC-SMTP SAP-RFC
Numbers that received faxes            
Personalization information    
Cost centers            
Reference information            
Status            
Status details            
Start date and time of entire job    
End date and time of single transmission            
End date and time of entire job      
Duration of fax transmission        
Identifier of receiving fax machine            
Service Options FTP SOAP REST SMTP BC-SMTP SAP-RFC
DirSyncUsers of desktop fax services can be automatically imported with the Communication Directory Synchronization (DirSync) feature. User lists are continuously synchronized with your internal directory. The following parameters can be configured:
  • Maximum number of entries that can be deleted during synchronization
  • Structure of data to be synchronized
  • Ability to overwrite user data
  • Language of reports and error messages
  • Recipients of reports and error messages
  • Ability to attach a file to the report

 
VPN connection            
Archiving            
Configuration in the EAS Portal          
Character sets FTP SOAP REST SMTP BC-SMTP SAP-RFC
ISO 8859-1            
US-ASCII            
UTF-8          
UTF-16        
UTF-16BE        
UTF-16LE        
Formats FTP SOAP REST SMTP BC-SMTP SAP-RFC
BMP          
CSS  
CSV      
DOC          
DOCX          
GIF          
HTML        
JPEG      
JPG          
PCL      
PDF            
PNG        
PPT    
PPTX    
PS      
RTF        
SNP  
TIF            
TIFF            
TXT          
WRI  
XLS          
XLSX          

Do You Have Any Questions about Retarus Cloud Fax? Getting Answers Is Easy.

Request more information or test Retarus Cloud Fax at no obligation. We look forward to hearing from you.