The insurance sector finds itself in a period of fundamental transition. Low interest rates for life insurance policies, fierce new competition from direct insurers, price checks via internet portals, as well as increased service expectations are fuelling the need for digitalization and automation. At the same time, sensitive customer data is currently exposed to ever increasing risks due to virus attacks.
Secure Cloud Services for Insurers
With cloud services, insurers are gearing themselves up for the digital future and opening up opportunities in new fields of business. Thanks to contemporary customer service and innovative service options, insurers are able to optimize their complaint management and speed up their communication processes significantly. Registrations and other forms can be digitized by means of Intelligent Document Recognition and flow into automated work processes (black box processing). By means of self-service portals, customers make critical changes themselves––safeguarded by two-factor authentication via mTAN. Personalized SMS messages remind customers of policies soon to expire, assist in the first registration of a new vehicle or provide a timely warning to policy-holders of upcoming storms, helping them to avoid damage to property. Thanks to the automation of these standard processes, staff have more time to focus on account management for offers which require intensive consultations, such as nursing care insurance or the new cyber insurances policies.
Retarus offers insurance companies comprehensive information logistics services from a single source, including highly professional support, trouble-free integration, use-based billing and support 24/7. Our cloud messaging services open up new opportunities for insurance products and services, while also enabling automated processing of contracts or handling of damage claims.
Retarus’ Global Delivery Network has sufficient capacity to meet the most demanding speed, quality and data security needs. In this way, the cloud services are compliant with the requirements of local data protection laws and regulations such as BaFin (German Banking and Finance Authority) or HIPAA and conform to PCI-DSS and auditing standard ISAE 3402.
In Retarus we have found a trusted partner that enables us to send messages securely and reliably to our customers by means of SMS. The technical quality of the services, the high rate of delivery as well as use-based billing were key factors in opting for Retarus.
Vincent Pacton, Head of Operations and Telecom, Europ Assistance France
E-Mail Security & Compliance
The comprehensive solution for e-mail communication free of virus and spam: includes reliable encryption, Patient Zero Detection, legally compliant archiving and data processing in accordance with local data protection guidelines in Retarus-operated data centers.
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Retarus E-Mail Security
Fax and SMS services for desktop and devices: straight from existing Microsoft Windows, Office and Exchange environments or IBM Notes/Domino. Maximum levels of user-friendliness, speed and efficiency. Ideal for sending and receiving forms and contracts, as well as everyday communication in the course of handling claims. Without installing a fax server or SMS gateways.
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Retarus Faxolution for Desktops
Retarus Managed SMS Services
Communication by way of fax, e-mail, SMS or EDI straight into and out of applications – ideal for automated transmission of vouchers, receipts and invoices, digital processing of forms as well as delivery of electronic acknowledgement of insurance policies, confirmation of appointments or mTAN. Flexible, needs-based and transparent. Saves companies the effort and expense of running their own infrastructures. Reliable and secure.
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Retarus Messaging Services for Applications
Retarus Messaging Services for SAP
Retarus Managed SMS Service
Retarus Managed EDI Services
Retarus Managed Capture Services
Retarus Managed File Transfer
Broadcast & Content Delivery
Broadcast Services to meet all requirements for internal and external e-mail, fax and SMS communication––intuitive to use and not dependant on specific platforms. Your employees independently draft their own e-mail, fax and SMS messages via the web browser and send them with absolute precision and great reliability even to large distribution lists.
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Case Studies: Each customer is a recommendation
OEMs and suppliers use Retarus’ Enterprise Services for Automotive to optimize their business and customer communication processes. Take a look at our references for examples of how businesses in the automotive industry have successfully mastered specific requirements thanks to Retarus’ Cloud Services.
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