Secure bank communication from a single source
DZ BANK Group banks on Retarus’ Multichannel Messaging
DZ BANK AG uses Retarus’ services across the whole company for a wide and diverse range of tasks and scenarios. The cloud fax solutions are used in the trading of securities, for instance, where it is essential that there is legal proof that the documents have been delivered. The emergency plan for the ordering process is also managed by means of a connection to Retarus’ fax infrastructure. In addition, Retarus’ Managed SMS Services ensure the secure and speedy authentication of bank staff in the IT systems. The passwords (tokens) are delivered via SMS to the users directly, within a few seconds. The bank moreover uses the web-based, multichannel messaging platform Retarus WebExpress to notify a huge amount of recipients about important developments in the context of investor or public relations in a timely and secure manner by means of email, fax and SMS.
Sector specific solutions with maximum security
In addition to the robust, error-free transmission of sensitive data, the compliance with regulatory guidelines was a critical factor in DZ BANK deciding in favor of Retarus. The messaging specialists fulfill, among others, the guidelines set by the German financial regulator BaFin (Bundesanstalt für Finanzdienstleistungsaufsicht) such as MaRisk (Minimum Requirements for Risk Management). For security and compliance reasons, it was also important for DZ BANK to have contractually binding assurance that processing takes place at Retarus’ own data centers located within Germany.
“At DZ BANK we attach great value to compliance with regulatory requirements”, says Carsten Hoffmann, Operational Manager at DZ BANK. “In Retarus we have found a multichannel communications partner that understands what we, as a bank, really need. We have been able to convince ourselves first-hand of this fact, by means of a thorough audit.”
“Our cooperation with DZ BANK underlines our excellent reputation within the finance sector”, comments Eberhard Rohe, Account Director at Retarus responsible for the banking and finance sector. “Thanks to many years of experience in the field of finance, we at Retarus are always able to flexibly adapt our services to meet the specific circumstances of the banking and finance sector. To this end we constantly keep an eye on upcoming changes in the law.”
DZ BANK is the fourth largest bank in Germany and acts as the central bank for around 900 cooperative banks and credit unions and the 11,000 branches they represent. Within the cooperative finance organization, DZ BANK AG supports the commercial operations of the multitude of independent cooperative banks on site and is the controlling holding company for the specialized institutes belonging to the DZ BANK Group.
Retarus is a leading global provider of professional messaging solutions and has been developing and offering services for electronic corporate communications since 1992. Retarus' vision is to create the perfect network for the global economy. Therein, Retarus manages the safe and efficient flow of information for enterprises around the world. Retarus' solutions optimize business process communications, ensuring business continuity and providing highest levels of security and performance. Companies such as Adidas, Bayer, Continental, DHL, DZ Bank, Honda, Linde, Osram, Puma, Sixt, Sony and Thomas Cook as well as 50 percent of the enterprises listed in EURO STOXX 50 rely on Retarus' messaging services to exchange mission-critical business documents. Each of Retarus' employees makes the company's core service values customer focus, innovation, high quality and transparency their mission.