Retarus’ Cloud Services facilitate smooth fax communication in VoIP environments

Munich, 27.05.2015 // A great number of companies worldwide are currently planning to consolidate all of their telephone systems and collaboration solutions using Voice over IP (VoIP). In addition, telecommunications providers are in the process of switching over their entire digital communications technology to IP-based transmission. Retarus’ Cloud Fax services facilitate trouble-free business communications even in the case of companies implementing VoIP or home offices changing over to all-IP connections. Regardless of their telecommunications infrastructures companies benefit from the high failure safety and flexible scalability of Retarus’ services as well as the utmost in fax capacities.

When transmitting data via IP-based networks, packet loss frequently occurs. In VoIP telephony this does not affect the phone call, as the human brain compensates for up to five percent of lost information. Fax machines, however, react sensitively to such disruptions. Especially when sending large fax volumes via VoIP infrastructures, this may cause the loss of huge amounts of information and the interruption of connections, resulting in a substantial disruption of business-critical communications. Retarus is a global leader in messaging services, providing managed cloud services which ensure flawless fax communications for both business applications and users in a VoIP environment.

“Many of our customers send several thousands of fax messages every day, often containing business or time critical information, for instance delivery notifications, invoices, cancellations or orders”, says Bernhard Hecker, Director Product Management at Retarus. “The change to VoIP poses significant challenges for businesses with regard to their fax communication. Retarus’ cloud fax services ensure that even in IP-based environments fax transmissions are delivered to suppliers and customers reliably and quickly.”