Retarus’ Cloud Services facilitate smooth fax communication in VoIP environments

Munich, 27.05.2015 // A great number of companies worldwide are currently planning to consolidate all of their telephone systems and collaboration solutions using Voice over IP (VoIP). In addition, telecommunications providers are in the process of switching over their entire digital communications technology to IP-based transmission. Retarus’ Cloud Fax services facilitate trouble-free business communications even in the case of companies implementing VoIP or home offices changing over to all-IP connections. Regardless of their telecommunications infrastructures companies benefit from the high failure safety and flexible scalability of Retarus’ services as well as the utmost in fax capacities.

When transmitting data via IP-based networks, packet loss frequently occurs. In VoIP telephony this does not affect the phone call, as the human brain compensates for up to five percent of lost information. Fax machines, however, react sensitively to such disruptions. Especially when sending large fax volumes via VoIP infrastructures, this may cause the loss of huge amounts of information and the interruption of connections, resulting in a substantial disruption of business-critical communications. Retarus is a global leader in messaging services, providing managed cloud services which ensure flawless fax communications for both business applications and users in a VoIP environment.

Ultimate delivery rates with flexible scalability

By using Retarus’ Cloud Fax services companies which choose to migrate their telephony to VoIP or are affected by their telecommunications provider switching over to VoIP can ensure maximum delivery rates for their fax transmissions. These services can be used with any VoIP provider and at any chosen location, either independently or as a component in a unified communications solution without needing to be integrated into an existing telecommunications infrastructure. Users can easily access the services from their desktops, using existing multifunctional office machines, or directly from the company’s business applications. Retarus’ services can be connected using all common protocols. This precludes the need for the company to run its own fax infrastructure, thereby avoiding the related costs for maintenance, updates and licenses. Retarus’ moreover offers features such as reporting and archiving, which are particularly useful in connection with decentralized appliances.

“Many of our customers send several thousands of fax messages every day, often containing business or time critical information, for instance delivery notifications, invoices, cancellations or orders”, says Bernhard Hecker, Director Product Management at Retarus. “The change to VoIP poses significant challenges for businesses with regard to their fax communication. Retarus’ cloud fax services ensure that even in IP-based environments fax transmissions are delivered to suppliers and customers reliably and quickly.”

About Retarus

Since 1992, Retarus has been supporting companies in achieving highly efficient communication. The global information logistics provider with 13 branches on four continents always plays an important role where large amounts of data need to be transmitted securely and reliably –– irrespective of which communication channels, interfaces, applications and devices are required. The services are soundly based on a Global Delivery Network which includes the company’s own data centres in Europe, the USA and the APAC region, as well as fully redundant carrier infrastructure. Half of all EURO STOXX 50 companies and about 20 percent of Dow Jones corporations rely on Retarus’ services. Longstanding customers include Adidas, Bayer, Continental, DHL, DZ BANK, Honda, Linde, Osram, Puma, Sixt, Sony and Thomas Cook.