Retarus Press Release
Adoption of Retarus SMS for Applications enables Zyllem to experience increased customer and delivery partner satisfaction
Retarus’ SMS services empower Zyllem to optimize its delivery process
Zyllem is an enabler and connector of existing delivery resources to create reliable and efficient distribution networks. Accessible online via the web or mobile app, Zyllem’s user-friendly interface provides customers full control of their delivery requests anytime, anywhere, thus having a reliable and robust solution to help manage SMS notifications to customers is extremely critical for business continuity and to ensure continued trust with customers.
With the fast-growing and vibrant e-commerce scene in Singapore, it has become more important than ever for e-commerce companies to keep customers at the heart of their business strategy, and deliver the best possible value to them. By outsourcing its SMS communication processes to Retarus, Zyllem has been able to provide unlimited scalability and transmission capacity, allowing it to efficiently manage the large volume of SMSs it sends to customers and delivery partners every month.
“We are thrilled and excited with the opportunity to empower Zyllem with our reliability and professionalism. As a global provider of innovative solutions, Retarus looks forward to supporting Zyllem in its global expansion by ensuring the dependability of their communications,” said Oliver Prevrhal, Managing Director Retarus Asia.
The implementation of Retarus’ SMS services makes the delivery process more convenient and transparent for Zyllem’s stakeholders, including delivery partners, businesses such as e-commerce and online retail shops and individual customers. It is not only used during the registration process to authenticate the customers’ account mobile numbers, but also more importantly to update recipients on specific parcel delivery information such as estimated time of arrival. Following the adoption of Retarus SMS for Applications, Zyllem has experienced increased customer and partner satisfaction as communications became more efficient with important SMS messages being sent and delivered in seconds.
“We selected Retarus because of its strong South East Asia presence and quality of service, reliability, security levels and transparency,” Noam Berda, CEO and Co-Founder of Zyllem, said. “We are committed to delivering the best possible value to our customers and with Retarus’ solutions, we are able to ensure SMS notifications to our customers are delivered quickly and in a timely manner.”
Since 1992, Retarus has been supporting companies in achieving highly efficient communication. The global information logistics provider always plays an important role where large amounts of data need to be transmitted securely and reliably –– irrespective of which communication channels, interfaces, applications and devices are required. The services are soundly based on a Global Delivery Network which includes the company’s own data centres in Europe, the USA and the APAC region, as well as redundant carrier infrastructure. Half of all EURO STOXX 50 companies and 17 percent of Dow Jones corporations depend on Retarus’ services. Longstanding customers include Adidas, Bayer, Continental, DHL, DZ Bank, Honda, Linde, Osram, Puma, Sixt, Sony and Thomas Cook.